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Customer reviews

Rating 4.7 out of 5 stars with 265 reviews

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Rating by feature

  • Battery Life

    Rating 4.9 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 265 reviews
  • Rated 5 out of 5 stars

    Best place to shop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. Natalie was a huge help in store. Always get our major purchases from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best windows laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple build quality on a windows. That’s all I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased an MS Surface Laptop. Very easy to purchase and migrate data.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Touch Screen But NO STYLUS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, fast, incredible video but not does not work with the Surface Pen. ☹️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chammon1 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would add to laptop would be the print screen button on keypad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wished it had come in convertible style to use with my large monitor

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Dont get snapdragon processor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longtime surface lover. Snapdragon not for me. Did not work well with many programs including microsoft. Fit and finish amazing. Returned it and got a surface with I7 processor

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal for laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always I prefer buying from best buy cause they have the dear prices compared to any one in market. This is extremely good one with all latest key features available for students.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system great price gret capabilities. Very glad I bought it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lap Top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced, I feel I was just shown this one, over and over. Cancelled it once and then bought it one week later. Was not asked about my rewards to use as well, just over rated! much smaller than I'm used to. I feel that I overpaid and I could of gotten something cheaper is I was shown another product equivalent to the one I bought. 2 different sales reps ( which were very nice) but both pointe me to this lap top

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, easy replacement and on time delivery..

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    It's nice but check for comparability.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very nice computer, but had compatibility issues with some game software. Ended up returning it and buying a Samsung laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful colors!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still learning how to use this product.....so much to learn!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesnt work with roblox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop to do homework and play roblox. Had to return it because it kept crashing. Upon exchange, a best buy supervisor informed me that the snapdragon processor doesnt work well with roblox. Other than that it was a great laptop. Very quiet, didnt over heat. Beauitful display and quickly responsive

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps. snapdragon

  • Rated 5 out of 5 stars

    Outstanding pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc and the updated software is truly excellent

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough, Lacks performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for everyday things like Microsoft Office suite, Browsing, email, etc, however, it does not compare to my Macbook Pro when editing photos or video. I only switched over because I absolutely detest the MacOS. However, i quickly learned that this laptop is just not built for that. Perhaps an unfair assessment, but i found out the hard way.

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi William, thank you for your feedback. We appreciate you taking the time to share your thoughts with us. Your feedback is important to us. We'll make sure your comments reach our team. snapdragon

  • Rated 5 out of 5 stars

    Excellent services and fast delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast delivery and excellent services. The surface laptop comes in new conditions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft - Surface Laptop - 15"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are bright and crisp. Keyboard has a nice feel to it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son is Very Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job tech new his stuff! We got a great price as well the delivery was even done on time!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be more enthusiastic.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All staff we came in contact with were superb except for the employee who "delivered" and explained the new unit. He was not wearing a geek shirt. He was light on explaining the features. Both my wife and were disappointed. It felt like were "pulling" info, not receiving it.

    I would recommend this to a friend