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Customer Ratings & Reviews

$1,499.99
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Customer reviews

Rating 4.7 out of 5 stars with 280 reviews

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Rating by feature

  • Battery Life

    Rating 4.9 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers highly value the Surface Laptop, particularly its exceptional screen quality and impressive performance. The long battery life and fast processor speed are also significant advantages. Furthermore, customers appreciate the sleek design and lightweight portability of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 280 reviews
  • Rated 5 out of 5 stars

    Chammon1 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would add to laptop would be the print screen button on keypad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal for laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always I prefer buying from best buy cause they have the dear prices compared to any one in market. This is extremely good one with all latest key features available for students.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dont get snapdragon processor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longtime surface lover. Snapdragon not for me. Did not work well with many programs including microsoft. Fit and finish amazing. Returned it and got a surface with I7 processor

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system great price gret capabilities. Very glad I bought it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lap Top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced, I feel I was just shown this one, over and over. Cancelled it once and then bought it one week later. Was not asked about my rewards to use as well, just over rated! much smaller than I'm used to. I feel that I overpaid and I could of gotten something cheaper is I was shown another product equivalent to the one I bought. 2 different sales reps ( which were very nice) but both pointe me to this lap top

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, easy replacement and on time delivery..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's nice but check for comparability.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very nice computer, but had compatibility issues with some game software. Ended up returning it and buying a Samsung laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful colors!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still learning how to use this product.....so much to learn!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work with roblox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop to do homework and play roblox. Had to return it because it kept crashing. Upon exchange, a best buy supervisor informed me that the snapdragon processor doesnt work well with roblox. Other than that it was a great laptop. Very quiet, didnt over heat. Beauitful display and quickly responsive

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps. snapdragon

  • Rated 5 out of 5 stars

    Outstanding pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc and the updated software is truly excellent

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough, Lacks performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for everyday things like Microsoft Office suite, Browsing, email, etc, however, it does not compare to my Macbook Pro when editing photos or video. I only switched over because I absolutely detest the MacOS. However, i quickly learned that this laptop is just not built for that. Perhaps an unfair assessment, but i found out the hard way.

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi William, thank you for your feedback. We appreciate you taking the time to share your thoughts with us. Your feedback is important to us. We'll make sure your comments reach our team. snapdragon

  • Rated 5 out of 5 stars

    Excellent services and fast delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast delivery and excellent services. The surface laptop comes in new conditions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft - Surface Laptop - 15"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are bright and crisp. Keyboard has a nice feel to it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son is Very Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job tech new his stuff! We got a great price as well the delivery was even done on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Club Director

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service wonderful place to be. Love It!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be more enthusiastic.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All staff we came in contact with were superb except for the employee who "delivered" and explained the new unit. He was not wearing a geek shirt. He was light on explaining the features. Both my wife and were disappointed. It felt like were "pulling" info, not receiving it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad move to snap dragon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bad Microsoft went with snap dragon processors. It’s not compatible with a lot of devices including xerox scanners we use. This used to be our go-to laptop. Now we went back to regular dell, Hp etc.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi KennyJ, we appreciate you bringing this to our attention. Every day, more applications are becoming supported, either natively or through emulation. For the latest list of popular supported apps, Please check https://www.qualcomm.com/products/features/windowsapps. For more specific app compatibility information, visit www.WorksOnWoA.com snapdragon

  • Rated 1 out of 5 stars

    Noncompatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The snapdragon is not compatible with the Canon printer at the office so it is totally useless to me for business. The work around is not worth the time to deal with and Canon claims they are not going to provide any solutions due to cost.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Back lit keys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product but did not come with backlit keys which can make it difficult to work with

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Incompatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop uses the ARM-based Snapdragon CPU. Photo editing software for Sony cameras and games that require an Intel CPU and will not run on this computer. I eventually had to buy another laptop so that I could run those programs.

    No, I would not recommend this to a friend