Customer Ratings & Reviews

I couldn’t be happier with my Microsoft laptop purchase. From the moment I turned it on, it was clear this machine is thoughtfully designed, fast, and built for productivity. The performance is smooth and responsive, making multitasking effortless, and the build quality feels solid and premium — exactly what you expect from Microsoft. The display is crisp and easy on the eyes, the keyboard is comfortable for long work sessions, and the battery life easily gets me through the day without constantly hunting for an outlet. Everything works seamlessly right out of the box, which is refreshing. This laptop strikes the perfect balance between power, portability, and reliability. It’s a great choice for professionals who value performance and dependability. I’m extremely pleased with this purchase and would confidently recommend it to anyone looking for a high-quality, well-engineered laptop.

recently upgraded to the 15-inch Surface with 32GB of RAM and a 1TB SSD, and it has been an absolute game-changer. After using it extensively, here are my thoughts: • Build & Feel: The first thing you notice is the build quality. It feels premium and sturdy, yet it’s incredibly sleek. The 15-inch screen offers plenty of real estate for multitasking without feeling overly bulky. • Performance: With 32GB of RAM, this thing is a beast. It is super smooth—I’ve had zero lag, even with dozens of tabs, heavy applications, and various programs running simultaneously. It handles everything I throw at it without breaking a sweat. • Storage: Having 1TB of internal storage is a massive plus. I don't have to worry about external drives or cloud management as much, which makes my workflow much cleaner. • Reliability: So far, I’ve had no problems at all. The software and hardware integration feels seamless. Final Verdict: This laptop feels great to use every day. It’s powerful, smooth, and reliable. I’m really impressed with the performance and can’t wait to keep using this as my primary machine for the next couple of years!

Best Surface EVER, The Surface Pro 7 refined the winning formula of its predecessors, balancing portability with serious performance. Even after the release of newer models, the Pro 7 remains a powerhouse, great for all students and or house workers.

I have enjoyed my laptop, great features no complaints. I went from a 13.5 to 15inch and I love it.

I love the service that Best Buy offers. The app works perfectly for purchase. I always buy from Best Buy. Thank you for always helping.

Very reliable and high quality computer. The screen has very good color and resolution. Overall satisfied. The USB port is having some issues.

A superb screen and lightning fast processor makes this the perfect laptop for me. I was initially concerned about application compatibility considering I was transferring my application from an Intel processor to an Arm processor, but so far I’ve had no issues. I’ve even been able to run my favorite games on this laptop and performance has been great. I’m very surprised because I really expected to have major issues, but so far there have been none. I’m also a fan of Copilot. It’s great to have a verbal explanation of different questions and the answers seem to be somewhat precise, although I normally remain a little skeptical which I consider to be prudent. All things considered, I really like this Surface Laptop and have no problem recommending it to a friend.

I have had my new Surface Pro for several weeks and found it to be an excellent performer. The OLED display is sharp, and the Snapdragon processor is very fast especially compared to my previous Surface Pro. My only disappointment is that I have several apps that won't install because of compatibility issues with the Snapdragon ARM processor. I have contacted a couple of the companies in that regard, and they informed me they are working with Microsoft to hopefully address these issues but no timeframe as of yet.

This is the second Microsoft Surface Laptop 15-inch I’ve purchased—and it’s even better than I remembered. From its lightning-fast performance to its sleek and professional design, every feature feels purpose-built for productivity. Updates roll in seamlessly, the build quality exudes premium craftsmanship, and the battery life easily keeps pace with long workdays. As someone who values reliability and refined execution in my tools, this laptop delivers flawlessly. For professionals, creatives, or anyone seeking a stylish and powerful machine, it’s a no-brainer.”

Love this laptop. Great value and simply great technology! I had a surface tablet before this and love this laptop. Great speed, great storage and very portable.

I upgraded from Microsoft Surface 7 16GB and 1TB to the Microsoft Surface 7 32GB and 1TB. The performance is quite noticeably improved with the 32GB. Opening Youtube, and other website pages is very fast, and much faster than the 16GB version. I was told that the performance wasn't going to be much different btw the two versions, but that advice was wrong. There is a major difference in performance. If you want the best, treat yourself to this laptop. You only live once, enjoy the best within your budget. This is an amazing product!

I like everything about Surface 7th edition, battery life, screen size, 1 TB storage size, speed, sound, facial recognition, processor, etc. But there are many other challenges too. Because this laptop has the latest Qualcomm snapdragon and ARM processor, it doesn't have many useful apps that I used to have with my Surface 3. I can't install the Adobe Master app package, citing an incompatible issue. I doubt I can install other virtual windows like Linux or iOS. It doesn't support the Pali Keyboard or Chakma Keyboard I used to have on my previous Surface laptop. I still like this laptop but I would've tried the AMD Ryzen AI 9 processor instead of Snapdragon, which will be more compatible with Windows software and applications. Adobe still doesn't have a compatible version, prompting me to think about whether to keep this laptop or wait for a new ARM compatible version of windows applications.

This Surface Laptop is the best laptop powered by Windows you can get today. Amazing build quality, awesome battery life, exceptional Performance on battery with no huge perfermance deficit compared to plugged in. My only wish if it has OLED screen options like Surface Pro 11.

I love it! It was better than expected and now my friend wants to purchase! The battery last forever! Love the color and hi defenision

Absolutely love it! It’s sleek, the keypad feels really nice. The camera is great and it’s slim and not too heavy. The battery life is also great. I charge it maybe 1x a week with moderate use throughout the week for my part-time remote job.

I love this laptop - it is sleek with performance. I had one issued at work and bought one for myself when I switched jobs.

My purchase on 12/30/2025 was a Surface Laptop ordered online. The equipment that arrived was a Dell broken laptop that did not match with the purchase. It looked like someone stole the good one on the way home and replaced it with that one. I returned the package as it came and Best Buy returned the money without problems. I was really upset for the issue, but at the end happy that Best Buy did the investigation and returned the money in relatively short time, without other complications and even with an apology via email. After the money was returned I bought the same Surface laptop at the store in January and it is great. Thanks a lot! You have a customer for life!

I've had the laptop for about a month now. I will say this - if you are an average user who doesn't really game or do intense video editing, I think this is the best laptop you can get. It's insanely snappy, has a gorgeous screen, and an unbelievably premium feel. I love that about this laptop. The only downside is that the battery life isn't as good as people make it out to be. I get around 5 hours of screen on time.

I’ve been very impressed with this Surface Laptop. The performance is fast and responsive, even with multiple applications and browser tabs running at once. The Snapdragon X Elite chip handles everyday tasks and more demanding workloads smoothly, and the 32GB of memory makes a noticeable difference in overall speed and multitasking. The 15" touchscreen is sharp, bright, and comfortable to use for long periods. Battery life has also been a major standout — it easily lasts through a full workday without needing a charge, which is a big advantage for productivity. Build quality feels premium, the keyboard is comfortable for extended typing, and the overall design is clean and professional. The Copilot+ features are a nice addition and show where things are heading with AI integration. Overall, this is a high-performing, reliable laptop that delivers on both performance and usability. I’d recommend it to anyone looking for a powerful, modern machine for work or everyday use.

Great laptop and battery life. Has made my work on the go verry convenient.