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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 88 reviews

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  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 88 reviews
  • Rated 5 out of 5 stars

    Amazing Laptop Performance with Quality Build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Microsoft 7 laptop with 32GB RAM and 1TB SSD, and the performance difference is outstanding. Compared to my previous 16GB model, this version opens websites, YouTube, and multiple browsers much faster and more smoothly. The design is sleek and durable, made with high-quality materials that feel built to last. The screen resolution is sharp, and the colors are vibrant — perfect for streaming and creative work. The keypad is responsive and comfortable, and the camera focuses beautifully during video calls. Overall, this laptop delivers speed, reliability, and premium build quality. Highly recommend for anyone looking for a powerful and stylish upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lappy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's great! Fast, does everything I want and has few issues. Battery life is amazing, all day web surfing and 6-8 hours zoom/heavy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop Bravo!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does everything I need it to do. It is fast and the AI features are tremedous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface laptop Black 1T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is easy to set up just power it on and sign in with your existing Microsoft account or create a new one. Windows comes pre-installed, though Microsoft 365 will need to be purchased separately. Setup may take a bit longer if you’ve forgotten your account password or product key. If you’re looking for something different from what’s currently on the market, with a beautiful and modern design, this laptop is an excellent choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Microsoft product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, happy with functionality and set up was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel Very light Powerful Keyboard clicks are amazing Love to use it coffee shop with tiny tables

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and worth the $. Fast, reliable and I use it for my small business. I would recommend this product to anyone that needs speed, space and works in somewhat confined areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MICROSOFT OFFICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning the kinks, I am pleased with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft PC is more than just Surface!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is much faster than I imagined: It meets all my PC needs. Was looking for as PC upgrade and the Surface Laptop was a wonderful choice. Fast, sleek, with Windows 11 installed and Co-Pilot access it does it all! Had to wait as it was selling so fast there was no inventory but it was worth the wait,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money, has everything you need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. Great screen size, easy to set up, built in AI functionality is great. Only drawback is that it is a bit heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Continual improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Microsoft Surface Laptop and they are great. This one has an incredible battery life and better backlit keyboard. If you are an MS Outlook power user, you probably won't like the new Outlook but you can use the Classic outlook. Also, the MS pen doesn't really work with this screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop! That's my second Surface laptop, and the first one is still working after 8 years of moderate use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Processor is fast, its a beautiful laptop. I can have multiple windows open without slowing down..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but don't buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great EXCEPT because of Snapdragon it is not compatible with my Canon printer and software that Win 11 would be

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid sleek laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop! This is my 3rd surface that I've had. I got the largest ram possible in this model because I do alot of photo editing and Lightroom runs very smooth on it. I will say when I first got it the mouse track pad had issues and I almost returned it but then I procrastinated and magically it started working properly. An associate at Best buy said this is a common issue with all surface pads that I probably just got lucky that it didn't happen to the others. I also really like the sleek matte black look its very minimalist while having the macbook air look. I also really like the copilot feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface laptop is such an upgrade to the Surface Pro - I've had nothing but issues with the Surface Pro models that I've had. The Pro had battery swelling issues and screen problems that I don't anticipate having with this Laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Windows 11 is terrible but the computer is fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is fantastic but windows 11, is not. Half of the drivers for our business are not compatible with windows 11 and the Microsoft products are glitching with bugs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine for most

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a software engineer, so heavy usage profile with many scenarios that most won't run into. This is a fast, well-built machine that anyone would be perfectly happy with, outside of two cases. First, it's not a gaming machine. Second, for technical users note that this is an ARM processor architecture that is fairly new to the Windows world. This means that certain apps will not work well or at all. Two specific examples: I had an old, perfectly functional Canon printer/scanner that I can not longer use b/c the software is incompatible. Second, many libraries for use in the Python language aren't available. I can work around that by using WSL, but it's a bit of a pain,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Supportive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my demanding work and multiple large spreadsheets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, great resolution and touch display, beautiful design. Love it!

    I would recommend this to a friend