Customer Ratings & Reviews

The laptop has been great thus far and Best Buy made the whole online purchasing very easy. I received the laptop very quickly and am very happy with the purchase thus far.

Fantastic and lightweight. Easy to set up. All that you would expect from Microsoft.

So far so good. Fast, sleek and powerful. Still testing but looking forward to its capabilities.

I love the laptop; it is so fast and responsive, and the service at Best Buy was awesome. Super quick pickup.

Everything you need and want in a laptop. Simply the best!

Great device. Great battery life. Clear and vibrant screen. Traded in my MacBook Air and don’t regret it.

Much faster than my old laptop. Display fonts are really small and finding the way to change them is not intuitive. Other than that one minor thing, it's a great laptop.

Easy to use right out of the box. In the process of learning all the new capabilities to me with this laptop.

Would give a 0 stars if allowed. Received it tried to start it up, blue screen error. Unable to boot up. Missing necessary boot driver. Took to Best Buy geek squad and they said it was a bad computer, only thing to do was return it. So I did. I ordered this through the Best Buy site but they don’t make it clear that they also use a 3rd party vendor (Market Place) to fulfill some of their online orders. There lay the problem. If you end up with an order from market place and it is defective you only have 15 days to return, and you need to deal with Market place vendor, unless you have Best Buy’s total care coverage 179.00/year. They extend the return window and allow you do an in store return and refund. One way to tell if your order is an actual Best Buy item is that the sku # always begins with a 6 and I believe is never more than 7 numbers. Market Place sku’s are 8-10 or more numbers and can contain - -‘s. I do thank the geek squad and other employees at return counter for helping me understand the the third party market place issue and for helping me return the item.

I needed a laptop for school mainly. I do a bit of coding and wanted to start a bit of video editing but haven’t had a chance. I know realistically this isn’t ideal for either but coming from a person who is tired of the heavy laptops as well as an expensive laptop I figured of settling with this. Honestly it’s not bad I love the size and basic color of it. I wish the keys were light up so I can use it more in the dark but it is what it is. I have sweaty hands so it doesn’t leave minimal prints.

The computer itself performs well. However the Snapdragon processor worked well until a Microsoft update made it no longer compatible with Quickbooks Desktop. There is no fix available.

Excellent computer for the price. Touch screen is very helpful. Light weight and compact.

This laptop was recommended by a friend. Best Buy had the best price and delivery was prompt

Love this PC. Especially coming from a old Mac Book.

If ypu want a laptop that compares to the macbook airs then this is it, it has the same solid build and its a great multipurpose workspace

The laptop it’s self was great but am not sure about the exchanges cause I had a problem with the pin and got sent a supposed new one but it had dents on it and seemed used

Thrilled with my new laptop and monitors. Excellent performance and graphics

Nice feel and the AI is great! The screen clarity is fantastic.

I bought this for my grandson for college because I bought his brother one earlier and thry both love them.

VERY NICE!! ACTUALY I AM TESTING BUT IT IS BEAUTIFUL!