Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 752 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 2's lightweight design, excellent keyboard quality, and ease of use. Many also praise its long battery life and sleek aesthetics. However, some customers find the price to be high and wish it had more ports and storage options. The limited storage capacity was another recurring concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 752 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Workhorses

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these for various functions (shop, travel, work) and they "just work". Great keyboard/touchpad, all around high quality without a lot of the annoying quirks (like touchpad sensitive to heavy palms) other vendors' laptops are possessed of.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Computer for Students

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer as gift for my nieces, and they are very happy with this machine. They use it for college studying Computer Science Engineering. Very good computer for students and its reasonable price, good quality and portable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going back and forth trying to figure out what brand of laptop to buy. I was initially going to buy an HP or Lenavo, but after speaking with Best Buy reps and more research on Microsoft i went with Surface 2. It works great, fast and light.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great for college kids!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great purchase for college kids. We purchased this laptop for my daughter going away to school, She finds it to be versatile with each course. She likes the feel of the keyboard and the display is also very good. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sleek, Quick, Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am elated with this purchase. The Surface Laptop 2 is lighting fast, sleek and elegant. The screen resolution is second to none. The touch screen is accurate and not clumsy as in other devices I have owned. It meets and exceeds all of my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this laptop. It has lots of cool functions. I just started college and its been great having this laptop to do all my hw assignments. Definitely recommend to any one else in college or not its light and slim.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Microsoft Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I was starting school again. I wanted a simple and light weight computer. I read the reviews and I have to say I am in love. I am not a big computer person and hesitated on buying a new one, but so glad I did!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great and compact

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is all you need if you are student and do coding and stuff . It's light , handy and it's got a speaker that blows your mind. Screen and keyboard are perfect and well built. Everything in terms of quality is superior.

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a sleek and mean machine. I have transitioned from a macbook pro and have no regrets. The touchpad and screen is great. Battery life is just OK. Lack of USB ports is a big con. Got it at a great deal from Best buy. Save $200.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Very Good Quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like how everything is Ultra HD. Touch screen is a really big thing for me and glad it works smoothly. Speakers were better than my expectation and the typing experience is good with the smoothness is gives. Overall really good laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your excitement with the community! We're thrilled you're loving the luxurious experience of Surface Laptop 2. From its brilliant display, to its beautiful design, the Surface Laptop 2 is certainly the best of both worlds. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the perfect size for me. Works fast. I usually have multiple programs open at once. 3 different google chrome windows with about 20 tabs each open at any given time. Laptop responds great to my needs. With the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good size, but complicated to use Windows 10.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my 9 year old Asus Netbook. Needed small size for travel. This one seemed to fit the bill, but I am finding it is more computer than I need. Windows 10 has been extremely difficult to learn. I do not like the touch screen. My pictures are not as easy to organize as with Windows 7, which automatically included the date in the photo names. I have to scroll over the thumbnail of EVERY picture and manually rename them with the date. This is extremely time consuming. I have been to the Geek Squad for help 3 times already. When they couldn't help me with Outlook, they sent me to Microsoft store. The Geek Squad have been very helpful most of the time. I am gradually learning by trial and error, but it should not be this difficult or frustrating!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties with your Surface Laptop 2. Our team would love the opportunity to assist, and can be reached 24/7 via this link here: https://aka.ms/AA4rbq6.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Lite but feels sturdy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using 17 inch laptops for years I wanted a smaller laptop. Considered Surface Pro but with added costs the Surface Laptop was better for me. Right size and great quality. Love the keyboard just feels right.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Perfect for college students

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop for a college student. It’s extremely light and carrying it around in my backpack is a breeze. Love that it’s touch screen also. Only downside is mine randomly blue screens. Not sure if mine has a glitch or if it happens with all of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my laptop

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had no issues with my laptop and I’ve had a little over a year now. I love the design as well as its functions. I’m an engineering student so I think this is the best laptop for that.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    You cant go wrong

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my father. Hes not really computer savvy but he uses this laptop everyday. It's easy to use and its lightweight. You really cant go wrong with a Microsoft surface.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best laptops I've owned. Great battery life and perfect for school and all my needs. I've used it every day since I brought it and it has not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    So lite, but it is difficult going from the Surfac

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer seems slower than my Surface Pro and although it's lite and slim, the case and flexibility of the other was far superior. If I had a do over I would have bought aty least the one with the detachable screen. I'm sure I'll adjust in time. Thank you.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nita,

      Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties with the performance of your Surface Laptop 2.To help improve the speed of your device we have a great resource here: https://aka.ms/AA4rbqi.

      We hope that helps.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    i like it soft touch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recommend this to a friend and family. i never had this soft touch keypads and touch screen in doing stuff in the computer. it has so much clearness and beautiful colors that i can play with. with all the accessories that i purchased with it too. Easy access.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop, super fast and clean

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been awesome for me. It turns on and loads everything up super fast. Great speakers. It doesn't go all the way back as i would want it to but it goes enough to not be and issue.

    I would recommend this to a friend