Customer Ratings & Reviews
- Model:
- LQL-00001
- SKU:
- 6298022
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Surface Laptop 2's lightweight design, excellent keyboard quality, and ease of use. Many also praise its long battery life and sleek aesthetics. However, some customers find the price to be high and wish it had more ports and storage options. The limited storage capacity was another recurring concern.
This summary was generated by AI based on customer reviews.
Good computer but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer in July, it is good computer, but if I have another chance , I would like to choose apple product instead of Microsoft surface laptop. I won’t recommend my friends to buy this one .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you taking the time to leave some feedback about your experience with Surface Laptop 2. We're truly sorry to hear you had some difficulties with your Surface, and our team would love to hear more to see if we can help. At your earliest convenience please feel free to contact our team here: https://aka.ms/AA4rbq6.
We hope to hear from you soon.
Kindly,
Heather
Surface Customer Care
Worst computer ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot type anything the cursor skips all over on its own accord. I use it only to pay my bills and look up recipes. Trying to compose anything is a joke. I hate this laptop. You
No, I would not recommend this to a friendNot happy w Best Buy. Surface a good unit however
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The web security software did not work. The emailed key did not function. I got absolutely no help--nothing from any BB staff or management. Had to buy Norton instead.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ellard,
We're so sorry to hear you had a difficult time getting the security software you needed. If you haven't already we highly recommend reaching out to Best Buy's customer service team by using this number here: 1 (888) 237-8289.
Kindly,
Heather
Surface Customer Care
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was slower than it should have been out of the box. I returned after 3 days. Would have like kept and worked with it if the price was around $650 but not >$1K!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're grateful you decided to leave some feedback about your experience with Surface Laptop 2. We're truly sorry you had some difficulties with your Surface and ended up returning your device. We always appreciate honest feedback from the community and we'll be passing this along to the rest of our team. Thank you again for reaching out.
Kindly,
Heather
Surface Customer Care
Terrible new out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this new and from the time I opened it up it was terrible. I returned it and even geek squad had issues with wiping the hard drive.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you experienced some difficulties with your recent purchase of Surface Laptop 2. We certainly expect more from our devices, and we're here to listen. We would love to hear more details about your experience. We have alerted our specialized care team that you reached out, and they are ready to listen. Please feel free to contact them here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number: 1811195150147.
We are eager to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
horrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brand new computer wouldn't simple load a youtube video, couldn't check my email. went back to Mac
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're truly sorry to hear you had some difficulties using your Surface Laptop 2. We'd like to hear more about your experience so that we can improve things going forward. At your earliest convenience, please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.
We hope to hear from you soon.
Best,
Heather
Surface Customer Care
Stopped turning on 2 months after having it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped powering on 2 months after getting it definitely not satisfied with it
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed, nothing like I thought it would be :( now I’m stuck with it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Gracie,
Thanks for taking the time to reach out. We're truly sorry to hear you're having some difficulties with your Surface Laptop 2, and our care team is standing by to assist. To receive assistance, please use the following link to contact our specialized care team: aka.ms/SurfaceCustomerCare, and fill out a ticket using this unique reference ID number that we have created for you: 1908193420706.
Kindly,
Heather
Surface Customer Care
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great . What else do you want me to say. I bought
I would recommend this to a friendNot working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer is having trouble connecting to the internet
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Izzy,
Thanks for reaching out. We're sorry to hear you're experiencing some difficulties connecting to the Internet with your Surface Laptop 2. For connection issues with Windows 10 and Surface, we have a helpful troubleshoot link you can access here: https://support.microsoft.com/en-us/help/10741.
Should you need additional support, our team is always ready to help and can be contacted here: https://support.microsoft.com/en-us/contactus/.
Best,
Heather
Surface Customer Care
Great investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has gotten me through nursing school and now going back to school for another degree it has many different files on it and downloads, documents, pictures. It has lasted me longer then i expected due to the fact of having so many files/documents on it. It even was in a car accident with me in a backpack and car was totaled the screen only has a couple crackes on it but still works like new.
I would recommend this to a friend- Pros mentioned:Weight
My first laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use! I enjoyed that it was light weight and was able to carry it around anywhere. I loved the touch screen feature!!
I would recommend this to a friend - Pros mentioned:Keyboard quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I SIMPLY FEEL THAT THIS IS BEST LAPTOP EVER MADE. Nothing but premium quality.
I would recommend this to a friend - Pros mentioned:Battery life, Speed
BEST LAPTOP I EVER OWNED!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surface laptop has great batter life, its ultra thin and fast!! it the perfect laptop for me school needs.
I would recommend this to a friend - Pros mentioned:Keyboard quality, Weight
Great laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slim laptop, light weight. The keyboard feels good, have it for three years, still works great.
I would recommend this to a friend - Pros mentioned:Battery life, Speed
Great for college
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for myself as im taking several courses and the battery life lasts forever I haven’t once drained it fully. Its fast and super easy to unlock. Easily the best laptop out there right now
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled to hear that Surface Laptop 2 has been the ideal tool for your schoolwork. With its long lasting battery life, and powerful performance, it's no wonder this is the perfect device to carry for all your day-to-day tasks. We're wishing you the best at school!
Cheers,
Jessica
Surface Customer Care
Favorite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite laptop, the only issue is the battery doesn't last for too long, I bought in in 2019 and I use it everyday for work.
I would recommend this to a friend- Pros mentioned:Speed, Weight
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, super fast and lightweight. I use it at school all the time.
I would recommend this to a friend I absolutely love this laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop I have ever owned. It has been a savior for me with doing my school work along with being able to easily handle load videos and watch movies without experiencing any uses. The resolution also looks amazing. I am also a huge fan of the touch screen and the overall sleek and slim design of the laptop. I’ve had this for over a year now and it still is performing beautifully. I highly recommend this laptop to anyone in need of one.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're thrilled to hear you've been enjoying your Surface Laptop 2 for school! We designed this powerful device to keep up with you throughout the day, from in the classroom to watching videos. Thanks for the great shout out and sharing your experience with the community!
Happy schooling,
Rebecca
Surface Customer Care
- Pros mentioned:Keyboard quality
Premium build but not so premium experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop 3 days ago in place of a MacBook Pro 2018 because I was afraid of the keyboard failure on a $1,500+ laptop. FIRST ARE THE ISSUES THEN THE GOOD STUFF; Constant lag, freezing, rebooting, and loss of work. This laptop suffers from some serious lag and freezing issues in general. However the big issues are that when you close the lid to put the laptop to sleep, sometimes it just doesn't wake up. I had to hold the power button in a good 30 seconds before it rebooted and then it was fine for a bit until the following occurred. Next up I would sometimes open it from sleep, it would turn on, and then out of nowhere it would lag, freeze, and give me a blue screen about it sending the error report to Microsoft. Not something that should be happening on a 3 day old laptop when my 4 year old laptop has no such problems. And FINALLY sometimes you'll close the lid and walk away for a bit, come back, open it up, and all of the programs you just had open suddenly vanished without a trace. Not ideal for people in school who close their laptops mid project... THE GOOD: This laptop feels VERY premium and nice to hold in the hand, excellent speakers (probably the best out of any surface product), and a great trackpad/keyboard. Battery life was average, I expected better. The included picture is actually one from someone else on Reddit who had the same issue as me (https://www.reddit.com/r/Surface/comments/b3nb6d/blue_screen_annoying_my_surface_laptop_keeps/ej5wfuz/) and we both received the same error.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out and share your Surface experience with us. We're sorry to hear about the unusual issues you have been experiencing with your Surface Laptop 2. We would love to chime in and offer some specialized care for your device. To accept this specialized assistance, please begin by filing a ticket with our team here: aka.ms/SurfaceCare-us. Be sure to use your unique case ID number we have created on your behalf: 1903282400623.
We look forward to hearing from you soon!
Kindly,
Jessica
Surface Customer Care
