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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,067 reviews
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Swift and Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very swift laptop, absolutely perfect for your average college student. Has all the necessities you required and extremely lightweight. The keyboards are the best because they make little noise.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    i'm in love with this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Macbook Pro/Apple for decades. This has a great keyboard for writing, comfy fabric for your palms to touch as you type, superlightweight, and really pretty good battery time!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great Compact Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, compact, great battery life, and plenty of power for all but gaming or very CPU intensive applications. The screen looks fantastic and the overall fit and finish is first rate.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Light and fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this product. It is light and can be carried anyway, and is fast enough to meet my needs. It looks great and has a great screen. I recommend this product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to recommend Surface Laptop 2 to the community! We're delighted to hear you've been enjoying the effortless portability of your new Surface, and we hope you continue to enjoy!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Good System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD STUFF Sleek, well-made design Comfortable keyboard and excellent trackpad Bright, pixel-dense touchscreen Snappy performance and quiet fans BAD STUFF No USB-C ports No SD card slot Just one USB-A port Just average battery life Alcantra keyboard stains

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface laptop is amazing : fast, battery excellent, I can feel the keyboard, backlight interesting for night work. very light I can go with everywhere. I love it...

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Fantastic laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a surface 3, a surface book and a MacBook Pro, I can say with certainty that this is the most high quality device I've ever used. I'm extremely picky about keyboards and trackpads which is why I love the surface line, typing feels buttery smooth and swiping on the touchpad has no resistance. The processor in this device is more powerful than my gaming desktop's and it shows. Every task you do on this device is lightning quick and responsive almost to the point where its unreal. I love this laptop and I'll definitely be buying another surface laptop down the road.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Best overall laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a surface 3, a surface book and a MacBook Pro, I can say with certainty that this is the most high quality device I've ever used. I'm extremely picky about keyboards and trackpads which is why I love the surface line, typing feels buttery smooth and swiping on the touchpad has no resistance. The processor in this device is more powerful than my gaming desktop's and it shows. Every task you do on this device is lightning quick and responsive almost to the point where its unreal. I love this laptop and I'll definitely be buying another surface laptop down the road.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled to hear you're enjoying your Surface Laptop 2. We designed this powerful device to handle it all, from gaming to working without skipping a beat. Thanks for the great shout out and we're happy to have you part of the surface family!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Nice view, nice feel, nice features, nice speed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staffer at Soquel store was right. If you're looking for a great laptop with all the features you need in a slim, lightweight package, this one is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love how lightweight this computer is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how lightweight this computer is. I am working on learning the difference in it compared to my other one but its soft touch and lightweight are amazing. The quick charge time is awesome and how long I can go without having to charge it is phenomenal. I don't have to drag the charging cord all over with me like I had to with my old computer. It was way more than I spent on the last computer so I am hoping it will do everything I need it to do and last for many years.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for all the compliments on the Surface Laptop 2. We're happy to see that you are enjoying your new device. We designed it to be sturdy, portable, and powerful so you should be set for a while. Thanks again for the review!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Love the design

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop isn't too big and relatively slim. Love the touchscreen and keyboard because it's tactile. No complaints about battery life either.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Great laptop. Nearly perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this thing had usb c and a smart card reader I would say it is the perfect laptop to buy for most people. That said, it’s incredible. Solid, beautiful, powerful, portable, and with a surface dock you have all the ports you need.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest feedback with us. Your insights are very valuable to us, and we'll be sure to pass this on to our team. We're glad you're loving the beautiful design of Surface Laptop 2, as well as impressive performance. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Stealth Black and speedy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this device now about a month and a half and I really enjoy my new laptop. I am coming from the Surface Pro line over to this laptop and I was worried about portability at first, but this is a very light device and it maintains a pretty low profile in a bag and on a desk as well. I am a fan of the all black version even though I considered going with another color originally to save a little. The only downside to this device and what kept it from being a solid 5 star for me was the number of ports. It is clear they thought about adding other ports and then scrapped it later.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Beautiful and Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful and stunning in matte black. Scratches easily, unfortunately, but there are covers, wraps, and cases available to help avoid that. The experience on this laptop is so smooth. I can from a Lenovo Y50 gaming computer which was heavy, but also a powerhouse. The Microsoft Surface is so powerful with such a light weight and it boots up do quick. The only the downside is you can't upgrade the components and it doesn't charge through USB-C. Regardless, I don't need that, but it would be nice to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Excellent battery life

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For starters, it is a very lightweight device and very easy to physically handle. There let's are reasonable spaced. The display is bright enough for indoor use and some indirect sunlight use. You also have a nice battery life with it that I've been able to use for watching videos, streaming movies, working on school papers and the like and still have some left over at the end of the night. Would recommend for anyone looking for a good, lightweight, full windows experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design, weight, and features. Definitely my go to travel laptop. Also great for use in school. Would recommend to students. The battery life is great screen is amazing and it’s just beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Great computer. It's light and very portable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer instead of a traditional laptop and the battery lasts a long time. I was aware of limitations when I purchased it. One limitation is that it has only one USB connection, which isn't an issue if you use a docking port for charging and connections. Another consideration when buying is that you shouldn't use Google Chrome and MS Edge because they apparently quarrel and cause the computer to lock up. If you dislike Edge, reconsider purchasing because you have to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Awesome Laptop!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a college student and I bought this at the beginning of the year. I can say that it had been a good investment. Thanks to this I was able to do my work more flexible. It fits so easily in my bag (my backpack has a laptop sleeve). It’s really light compared to other ones. I like the feel of the keyboard. It’s comfortable to use. All in all, it’s been a great using this laptop. The school year is almost over but my laptop still looks good as new!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a small, light weight, fast and high build quality laptop, this is one of the best you could find.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Surface Laptop - best computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new Surface laptop. It is sleek and sophisticated looking. Nice and lightweight. Keyboard has a nice feel.

    I would recommend this to a friend
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