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Customer Ratings & Reviews

Your price for this item is $1,234.99
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The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,067 reviews
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Nice sleek design and lightweight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this laptop is pretty awesome. Very fast and love the fit and finish of the product. So far no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great screen and sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get one! Using for work entertainment runs very smooth and can take anywhere without feeling being weighed down

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Laptop for all purpose.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light. Fast. Excellent picture resolution. I brought it in a recent flight and it was easier to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great product! :)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been such a great laptop to work with. Great look, feel, design, and so lightweight!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Computer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This in my opinion is one of the best windows laptops on the market. I would compare it to the Dell XPS 13 or the HP Spector 13. In my opinion this is better than both of those computers. It is solid in construction, extremely fast and has a good balance of preloaded software without it being bloated with garbage. Price wise it competes with other highend business laptops. I would by it again and again if I needed a windows laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Very lightweight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the speed of this computer. It is so easy to carry and very lightweight. I enjoy using this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love it. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was leary of buying this laptop, but my son had the same and he loved it. It's lightweight and user friendly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We’re thrilled you decided to give Surface Laptop 2 a chance! For some quick tips on using Surface and Windows, check out this link here: https://support.microsoft.com/en-us/help/4023435. We’re excited to have you in the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent laptop for college students!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great size and weight for a college student and does everything I need and more. Excellent laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really light and easy to use. Very sleek and professional looking. Love it! Especially the touch screen

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, and it is nice and light. Love it!!! Got this computer for school and it works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer is very easy to use. We really like the ability to hand write notes with the surface pen.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    very nice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the quality of the screen works well and the laptop is small for easy to store places.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact and good price. Well worth it. Battery life is excellent. Easy to carry. Love it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for leaving a review! We're pleased to hear you've been enjoying your new Surface Laptop 2 and that it's been easy to take with you on the go.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Awesome computer to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer mainly because I DJ and use Serato. This computer is just what I needed. It looks and feels cool. I use it for everyday use whether is surfing the net, checking my emails, Netflix, etc. Love the touch screen and overall feeling of the material and keyboard. I also really like the facial recognition, not matter the lighting, it recognizes you.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for letting the community know about how you like to use your Surface Laptop 2. We're delighted that this has been a great fit for your career as a DJ, as well as sitting back to relax watching your favorite binge-worthy shows. We're glad you're enjoying the comfortable experience that the signature Alcantara fabric has to offer your typing experience, as well as the impressive facial recognition of Windows Hello. We appreciate you taking the time to share all these great features of Surface Laptop 2, and we hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    3rd surface product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wanting a laptop coming from my surface pro 4. I wanted to try something other than just "Surface" line. I bought a HP laptop returned got way to hot. I then purchased a Lenovo Thinkpad was way to bulky not a great laptop overall touchpad etc. I was set on going to an Apple MacBook pro with the touch bar. I spent several days researching when I was talking to employee about the MacBook he asked what all I use my computer for etc. He asked if I had looked at the Surface Laptop I told him I had not and really wanted to go back to an Apple computer. As Specs go the surface is as good if not equal to MacBook Pro just missing usb C & touch bar. I already had the Surface dock so missing out on the usb C did not bother me to much. After a few hours in the store I decided on the Surface Laptop 2. I saved almost $700 comparing to the MacBook. I have been using exclusively Windows for the last 2 years so there was no big transition for me. I have no negatives about this unit Microsoft has stepped up their game with there hardware. If anyone is a die hard Apple fan as I was maybe give Microsoft a shot. Screen looks great track pad is the only area I wish was more "Apple" like. All in all great purchase and will use for many years.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wow, thank you so much for the amazing review! We're thrilled to hear you decided to go with Surface Laptop 2, and that you were able to save some money! We're truly grateful you decided to leave some feedback about your experience shopping for a new device for the community. We have no doubt that it'll be helpful for others that are looking for their perfect device.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Just what I was looking for!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface was just what I needed! It’s so light and easy to carry around - and I love the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    I love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and portable. Fast. Resolution of screen is beautiful. Really happy with this computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop for Beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great computer for anyone. Its really nice and not heavy! Easy to carry around to school or work.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Good laptop for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my wife's previous laptop. Very light weight but sturdy. Not many plugins had to get the box to add a monitor and other usb ports.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Fast and reliable!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for more than six months. Got it during Christmas season at sale price. No problem at all. Fast and convenient. Wish it had more ports for different things.

    I would recommend this to a friend