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Customer Ratings & Reviews

Your price for this item is $1,234.99
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The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,067 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Lightweight and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very portable computer and fast. The battery drains a little faster than what I expected, but good value.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Power supply

    Rated 3 out of 5 stars

    Underwhelmed...Not the quality I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen, size, keyboard and overall system performance...decent. HOWEVER, the power supply stopped working and had to be unplugged from the wall to reset the it the first evening I had it running. Touchpad was horribly loud. Touchpad full clicks made the laptop sound like junk. Even using the tap function with the touchpad produced a pop when tapping on the lower half.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your experience with Surface Laptop 2. We are passionate about helping each and every one of our customers love their device, and we would love to offer you some specialized assistance to help you get up-and-running successfully. To accept this specialized care, please begin by filing a ticket with our team here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1903018580255.

      Our team is looking forward to listening to more details about your experience.

      We hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my college student. Light weight slim design user friendly a little pricey though

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    A good laptop for your needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this machine for a month now and have only one complaint, the battery life isn't quite as long in the real world as it is in the manufacturers claims. I am not using it very heavily right now but I do need to plug in sooner than expected. That being said, it is super fast to start up and load my programs. The display is beautiful and the machine itself is sharp. I like the auto facial recognition sign in. The sound is great too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing your honest feedback about Surface Laptop 2 with the community. We're sorry to hear you've been having some difficulties with the battery life of your Surface device. To assist, we recommend checking out these tips on maximizing the potential of your Surface battery here: https://aka.ms/AA4r434.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Perfect laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is light, energy efficient and fast. The look and feel are very good and it operates great.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Good computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, size, weight and good speakers. If it had a removal top or flip it would have been a 5.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Very nice and excellent build quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I returned this device for a Surface Pro 6 when it went on sale, I did think this was a very nice device. The build quality outstanding and it looks great. The boot time is quick and the Microsoft Hello sensor works great. I would recommend this product for anyone looking for a low profile windows laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Must BuY!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop I ever owned in my life. It got my husband through business school and myself through a masters program. Easy to use. Long battery life. Touch screen is my favorite part, I also have a mouse but the touch screen is so easy I dont use it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Surface Laptop 2 13.5” Touchscreen LOVE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Microsoft Surface Laptop 2 13” Touchscreen and I love it! It’s a very easy to use computer! I think beginners and pros would love it! It’s comfortable and the screen is easy on the eyes. I use it for work and personal use! The programs run smoothly! Try it out! You will love it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love my new computer and mouse so much!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ma father bought me these items as a birthday gift and it has been so wonderful waking every day and working! The mouse is so fun and easy to turn off and on. The laptop is so light, fast and fabulous! Solid state has change my life and watching any video is such a treat - the speakers and this thing are AWESOME!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great compliments! We're delighted to hear how you're enjoying your Surface experience so far. Surface Laptop 2 is certainly a beauty to behold, between its brilliant display, and elegant design. With its incredible battery life, and powerful performance, we hope you enjoy taking this machine along for all your day-to-day tasks.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Peezy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and so easy to use! I am in love with this new windows laptop! I was trying to decide between Apple or Windows, I absolutely made the right choice for me. The size of this laptop allows me to take it with me wherever I go and not feel like I am lugging it around. It fits right in my purse!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Sleek & Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good laptop. It’s sleek and lightweight, I mainly occupy it for college and it does it’s job. I love love love the keyboard, while typing the keyboard doesn’t make any noise which is good! The color is absolutely gorgeous. I really enjoy all aspects of this laptop. Let’s see how long it lasts!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 4 out of 5 stars

    The touchscreen is a great feature

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the touchscreen, it’s so easy to use. It’s nice and light. Perfect for school

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    This laptop is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop I bought is very light and fast, its function l like, I am satisfied with this.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Quick and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this now for a month and still loving it. It is so light weight and fast. The start up time compared with my other laptop is incredible. I have been able to do my notes for work, check email and watch Netflix's without any problems which is what I needed it for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the laptop is light and easy to operate. I would like to have had a larger hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love the speed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop has never failed me even when I take it to work that the computers go down my lil laptop saves the day. I has been 2 yrs now and It is still working with speed and I do alot of things with it and have stored alot of things too

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love my new laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much liked my old Toshiba and would have looked for another were it available. I surveyed my college students as to which they liked and it was The Surface Laptop 2 that was recommended most. I am very pleased with it. It surpasses my Toshiba in speed and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    great laptop for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's fast, lightweight, and great for students. It's super sleek and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the computer over a year ago. Love it. Easy to use, BestBuy was very helpful in setting it up, love the color choices, and has all the functions I need. Love the touchscreen and scalability of the reading size.

    I would recommend this to a friend