Customer Ratings & Reviews
- Model:
- LQN-00001
- |
- SKU:
- 6298029
Customer reviews
Rating 4.7 out of 5 stars with 1067 reviews
(1,067 customer reviews)Rating by feature
- Battery Life4.5
Rating 4.5 out of 5 stars
- Speed4.8
Rating 4.8 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Speed
Rated 4 out of 5 stars
Lightweight and fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very portable computer and fast. The battery drains a little faster than what I expected, but good value.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Keyboard qualityCons mentioned:Power supply
Rated 3 out of 5 stars
Underwhelmed...Not the quality I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen, size, keyboard and overall system performance...decent. HOWEVER, the power supply stopped working and had to be unplugged from the wall to reset the it the first evening I had it running. Touchpad was horribly loud. Touchpad full clicks made the laptop sound like junk. Even using the tap function with the touchpad produced a pop when tapping on the lower half.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your experience with Surface Laptop 2. We are passionate about helping each and every one of our customers love their device, and we would love to offer you some specialized assistance to help you get up-and-running successfully. To accept this specialized care, please begin by filing a ticket with our team here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1903018580255.
Our team is looking forward to listening to more details about your experience.
We hope to hear from you soon!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for my college student. Light weight slim design user friendly a little pricey though
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
A good laptop for your needs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this machine for a month now and have only one complaint, the battery life isn't quite as long in the real world as it is in the manufacturers claims. I am not using it very heavily right now but I do need to plug in sooner than expected. That being said, it is super fast to start up and load my programs. The display is beautiful and the machine itself is sharp. I like the auto facial recognition sign in. The sound is great too.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for sharing your honest feedback about Surface Laptop 2 with the community. We're sorry to hear you've been having some difficulties with the battery life of your Surface device. To assist, we recommend checking out these tips on maximizing the potential of your Surface battery here: https://aka.ms/AA4r434.
Best,
Heather
Surface Customer Care
- Pros mentioned:Battery life, Ease of use
Rated 4 out of 5 stars
Perfect laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is light, energy efficient and fast. The look and feel are very good and it operates great.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Weight
Rated 4 out of 5 stars
Good computer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, size, weight and good speakers. If it had a removal top or flip it would have been a 5.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Very nice and excellent build quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I returned this device for a Surface Pro 6 when it went on sale, I did think this was a very nice device. The build quality outstanding and it looks great. The boot time is quick and the Microsoft Hello sensor works great. I would recommend this product for anyone looking for a low profile windows laptop.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Must BuY!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop I ever owned in my life. It got my husband through business school and myself through a masters program. Easy to use. Long battery life. Touch screen is my favorite part, I also have a mouse but the touch screen is so easy I dont use it.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Microsoft Surface Laptop 2 13.5” Touchscreen LOVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Microsoft Surface Laptop 2 13” Touchscreen and I love it! It’s a very easy to use computer! I think beginners and pros would love it! It’s comfortable and the screen is easy on the eyes. I use it for work and personal use! The programs run smoothly! Try it out! You will love it!
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Love my new computer and mouse so much!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ma father bought me these items as a birthday gift and it has been so wonderful waking every day and working! The mouse is so fun and easy to turn off and on. The laptop is so light, fast and fabulous! Solid state has change my life and watching any video is such a treat - the speakers and this thing are AWESOME!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the great compliments! We're delighted to hear how you're enjoying your Surface experience so far. Surface Laptop 2 is certainly a beauty to behold, between its brilliant display, and elegant design. With its incredible battery life, and powerful performance, we hope you enjoy taking this machine along for all your day-to-day tasks.
Welcome to the Surface family!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Easy Peezy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and so easy to use! I am in love with this new windows laptop! I was trying to decide between Apple or Windows, I absolutely made the right choice for me. The size of this laptop allows me to take it with me wherever I go and not feel like I am lugging it around. It fits right in my purse!
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Sleek & Fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop. It’s sleek and lightweight, I mainly occupy it for college and it does it’s job. I love love love the keyboard, while typing the keyboard doesn’t make any noise which is good! The color is absolutely gorgeous. I really enjoy all aspects of this laptop. Let’s see how long it lasts!
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Keyboard quality, Weight
Rated 4 out of 5 stars
The touchscreen is a great feature
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the touchscreen, it’s so easy to use. It’s nice and light. Perfect for school
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Speed, Weight
Rated 4 out of 5 stars
This laptop is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop I bought is very light and fast, its function l like, I am satisfied with this.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Quick and compact
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this now for a month and still loving it. It is so light weight and fast. The start up time compared with my other laptop is incredible. I have been able to do my notes for work, check email and watch Netflix's without any problems which is what I needed it for.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 4 out of 5 stars
Nice laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop is light and easy to operate. I would like to have had a larger hard drive.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Love the speed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop has never failed me even when I take it to work that the computers go down my lil laptop saves the day. I has been 2 yrs now and It is still working with speed and I do alot of things with it and have stored alot of things too
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Love my new laptop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I very much liked my old Toshiba and would have looked for another were it available. I surveyed my college students as to which they liked and it was The Surface Laptop 2 that was recommended most. I am very pleased with it. It surpasses my Toshiba in speed and performance.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend - Pros mentioned:Speed, Weight
Rated 4 out of 5 stars
great laptop for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's fast, lightweight, and great for students. It's super sleek and works great.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the computer over a year ago. Love it. Easy to use, BestBuy was very helpful in setting it up, love the color choices, and has all the functions I need. Love the touchscreen and scalability of the reading size.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy
I would recommend this to a friend










