Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $1,234.99
Clearance
The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,067 reviews
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great laptop for on-the-go

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. Lightweight. Sleek design. Only complaint is it isn’t a 360 laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has proven to be an excellent choice for me. It is fast and compatible for what I need. I use a lot of third party apps and this has plenty of room for that. I got it as a Christmas gift and made use of it right away. I’m glad I got it. I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek layout

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop reminds me a lot of the MacBook Air but obviously has a windows layout. It also has a sleek design with a slim design and light weight feel. If you like the MacBook Air but are are more comfortable with a windows layout I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    This laptop is great at the right price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface series is a good brand perfectly married with Microsoft Windows 10, the large touch pad and quit keys are perfect, at the right price it’s an entry laptop with the prospect of a long life away from purchasing a chrome book Before this 256GB drive was priced 1299, but at 999 was a Best Buy ;) A larger Storage size is always a good start like 512 or higher

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice Laptop, Not so nice deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife and within 3 weeks, it's discounted $550 on a deal of the day. Very disappointed, but that's my just luck...Laptop works fine, but she's only turned it on 1 time in those 3 weeks, so I cannot comment any further yet. We'll see how it holds up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sleek and lightweight

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best laptops I’ve used. The new 8th gen chips are great with performance and battery life as well. I’m not a gamer so can’t say it holds up inter gaming conditions, but for programming, Microsoft Office and media consumption you can’t go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's MacBook got stolen, and we decided to replace it with the Microsoft Surface 2. He LOVES it. We were told it was comparable to the Mac, and my son actually prefers the Microsoft over the Mac. The touchscreen is a plus, and the color quality is fantastic.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Amy,

      Thanks for choosing to give Surface Laptop 2 a try. We're delighted to hear that your son is loving his new device. We know learning the ins and outs of a new device can be a challenge, which is why we're here to help. If he's interested, here are some tips for navigating Surface with Windows 10: https://support.microsoft.com/en-us/help/4023435.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice Travel Work Laptop

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from an older Surface Pro. quickly up and running with no issues, only use for chrome suite work related activities, email, document editing and light browsing. Often have 6 Chrome tabs open with no issues. Battery will last entire NYC to LAX flight using airline wifi. I would buy this over the surface with detachable keyboard again.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great lap top

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how light this lap top is, it fits perfect in a back pack or a bag. The features are awesome. I like that it had a variety of colors to choose from, plus you can purchase a pen to use with it. I would definitely recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this laptop at the store. Once I got it home and up and running I was more than happy. It’s exactly what I was wanting and more. The touch screen is very helpful and the battery life is amazing as well. I would recommend it highly.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Like MacBooks used to be

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a MacBook Pro since 2011 and i decided to upgrade. I was disappointed in the quality and lack of features of the new MacBooks and decided to take a look at the surface laptop. Glad I did keyboard feels awesome. High quality feel all around.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brian,

      Welcome to the Surface family, we're delighted to have you! We're glad you're enjoying the quality design of Surface Laptop 2. We know switching operating systems can be a daunting task, which is why we have some great tips to help you get to know your new device. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Easy to use and set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my daughter and she loves it. She was able to connect to her phone and printer in minutes. She is off to college next year and this computer is just the right size for running around campus. Very happy with the purchase.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing about how your daughter is loving Surface Laptop 2! We're delighted that the long battery life, and lightweight design have been the perfect fit for her upcoming college experience. Our team is wishing her the best at school!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for more than 2 years now, and it still has the same speed and quality from the very beginning. It continues to look new, and I am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does everything I expected it to do. With the solid state drive it boys really fast. The screen resolution is very vivid. This is s great dependable laptop so far. I am impressed with it's thickness and light weight design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good for what I do with it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the speed. Its easy to use. I like the sharp display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this computer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really glad I considered buying this laptop. I hesitated due to lack of USB ports, optical drive and smaller screen size than my previous 3 laptops with 17" screen. I ordered a USB optical drive and USB hub to use and the smaller screen doesn't seem to be an issue. This was by far the easiest new computer setup ever. Love the look and overall feel. Very classy. Only thing that was annoying was the nanny Microsoft windows system that was keeping me from installing programs I've been using for years just because they are not Microsoft store approved. Did get them installed but aggravating that every download from my gaming site has a warning. Been using since 2007 with no issues. Only had computer for 24 hrs but I think I will be happy with this one for some time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop for students

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 2 has met and exceeded my expectations. The battery lasts through many uses. The touchscreen is very responsive. This laptop works great for online chat rooms and has worked well for all my homework assignments.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      Thanks for taking the time to leave this review. We're so happy to hear that the Surface Laptop 2 is working well for you and your school work. We always want to create devices that help people do more, and it looks like we succeeded here. Thanks again!

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    LAptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item very easy to set up, used in our office environment with two screens set up with it, surface-pro is a great portable Laptop with lots of functions the speed is great and works very well , yes I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    soft keypad with fast processor response

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the color of my laptop, the speed of processing commands like opening applications etc and the sound quality on the laptop. the only drawback is that it does not have a memory card (sd ) card reader like my older laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for leaving some feedback about your experience with Surface Laptop 2! We're delighted to hear you've been impressed with the speed and sound quality of your device. If you're looking for some extra storage options for your Surface, we have a great resource here: https://aka.ms/AA4rbqn.

      We sincerely hope that helps!

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Very easy to carry and simplistic design

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design, easy to carry for power cord as well as the color burgundy fits very well with the Logitech mouse that I bought. The keyboards typing reaction feels soft and has great feedback. Speed performance is also fast too.

    I would recommend this to a friend