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Customer Ratings & Reviews

Your price for this item is $1,104.99
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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,516 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Good all around family computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to transition my wife from a very slow i3 MacBook Air. She does some work from home where Office apps are required. They ran so slowly on 2020 MacBook Air that we just couldn't take it anymore. It's hard to find a comparable screen and build quality in a PC, but this one checked those boxes. We got ours on sale/open box. I think it's great. If you don't need a big graphic card for rendering/editing videos, this would be a good all-around family computer.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great alternative and upgrade from Surface Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to buy a Surface Pro, left with this after comparing them side-by-side. I like the display better (narrower bezel ) and keyboard. I have owed and used the original Surface Pro, a Pro 3 and Pro 6 over the last few years and have been very happy. The Surface Laptop, so far, is proving a perfect upgrade over the Pro 3 which my son has adopted for distance learning. I only use this for email and internet browsing, and it works perfectly for me for those use cases.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Good quality item.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well so far. Lightweight. Nice looking finish. Would be better if had more USB ports.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for carrying around. It’s very light, and is very speedy. Wish it had more usb and connections

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this laptop screen is great, the speakers sound good and charges fast and runs great. Only bad thing is fan makes a buzzing noise when it quiet .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Good computer for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen is very responsive. Quick to boot up and easy to use. Also very lightweight. Good value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for casual use and slim and lightweight making travel easy. Great screen and matte black design is very slick.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Great for school

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter for school. Works great for all her homework/school needs. Able to connect to the surface dock to be able to use it more like a desktop (with full size keyboard, mouse and 27" monitor). Works great as a desktop but then she can take it to class when she needs to. The built in keyboard and trackpad are fantastic, the screen looks great. Would be better if the usb-c port was thunderbolt. Also the Bluetooth chip it not the best, it can be very finicky.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really really really nice laptop! I got it on sale with my student discount and I love it ! It’s fast and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great keyboard for writers, light and portable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to make the transition from Macbook Air to the Surface. But I really was not too attached to the iOS and for work purposes, this is an amazing laptop. I am a writer and are on email a lot and this laptop is great for that. The only reason why I did give it 5 stars is the bit of glare that happens when working outside due to the touch screen, but this is minor. I got the matte black, which is stylish but is a finger attractant. Overall, I am happy I made the switch, an amazing laptop, especially if you get it with discounts!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi,

      Welcome to the Surface family! It's great to hear that Surface Laptop 3 fits your needs as a writer. Thank you for sharing your experience; we hope it helps you stay happy and productive.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for graduate school and I am loving it. It is light, easy to navigate! Plus the blue color is trendy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The laptop runs quick and smooth. It was easy to set everything up and holds a charge for a long time.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that you love your new Surface Laptop 3. Thank you for sharing your experience with it; we hope you enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the laptops I have owned (both Windows and Mac) this one is turning out to be one of my favorites. The keyboard is excellent. I particularly like the black keys with illuminated characters. It is easy to use in dim light. I often have an obscene number of browser windows open and apps running at any given time, and the machine does not slow down or overheat. What can I say, this machine is a real pleasure.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    really nice pc laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really nice pc laptop. sleek look and feel. very fast. the keyboard strokes feel very nice and confident.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Surface laptop 3 review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, light weight, good battery, excellent display, good sound and great for school!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Great work from home computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work from home computer ...smooth keyboard. NOT overly sensitive. Would strongly recommend. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Slight disappointment minor insignificant reason

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a stolen Surface 2. My only complaint was my 2 had the Alcantara covered keyboard. I loved the feel of the Alcantara when I typed. I thought the Surface 3 would come with it. It is my fault for not realizing I purchased the wrong model. I thought it was a standard feature. Great laptop. Easy to use and set up. I love the light weight of it. Besides the lack of Alcantara keyboard I absolutely love this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Best Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the lightest laptop from surface and ease to use. Performance wise it’s best and the SDD is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer, great clear screen. I don't like the fact that it only has one port for my cordless mouse. Otherwise its a great computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's great to hear that you're enjoying your new Surface Laptop 3! Thank you for your feedback, too -- it helps our team in the development of the next generation of Surface products. We hope you get a lot of use out of it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for this price range. The screen is fantastic, the specs are great for its price and the good battery life.

    I would recommend this to a friend