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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,516 reviews
  • Rated 5 out of 5 stars

    Best laptop ever!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Works so well with me being a student and working from home(:

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Love my surface Laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptops are my bread and butter in my business. I have tried all manufactures but never happy with their performance. You get what you pay for. Yes Microsoft cost more but what a great decision i made. The 13.5 inch is just the right size. Small, lite and travels easy. Very impressed with the colbalt blue color and love the soft keyboard. No problem with it as of now. It’s naked. No trial junk to take up memory. Very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality and battery life. Excellent option for a student or working professional.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Laptop 3 as an excellent option for students and professionals alike. We're glad that you're enjoying its durable build quality and long battery life, too. We hope you continue to enjoy it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, sleek design, fast, and responsive. Only wish they added a finger print scanner.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Fantastic laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my first year of business school. Functions really well, fast, slick design.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Nathan,

      It's great to hear that Surface Laptop 3 has been a fantastic device for business school. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love my new Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Laptop. Speed and battery life are excellent. Very solid and beautiful.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Katy – We're thrilled that you love the speed and battery life of your Surface Laptop 3. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this laptop. It's lightweight, has a great build quality and fits my needs perfectly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for leaving a review! We're pleased to hear you've been enjoying your Surface Laptop 3 and its lightweight frame and top notch features. We hope your new Surface continues to impress you!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Lightweight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my daughter who will be in Middle School this year. She really likes the pink color and marching pink arch mouse. It is lightweight and easy to type. We had some problems with set up. My daughter gave the wrong e-mail address of hers to set up as the administrator. It is something you can not change! It was very frustrating. I has to create a new e-mail account that she typed in so we could verify the set up. To this date, there is no answer to our problem.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're glad that your daughter is enjoying her new Surface Laptop 3, but sorry to hear that there was an issue in setting it up. Microsoft Support may be able to help! For any questions, please reach out to Microsoft Support here: https://support.microsoft.com/en-us/contactus/

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Surface Laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love!!! Thin, lightweight and very easy to use. And a added plus is the COLOR.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Light weight, battery life is good. Wish it has removable RAM, and 2 in 1.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop to do my schoolwork. I needed a new one due to school being online now and my old one was slow. This one is great! the color is beautiful and it just looks really fancy. It runs fast I have no issues with that aspect. The only reason why I wouldn't give it a five-star rating is because of the battery life. It is not great especially with how much you're paying for it. I feel like I always need to have it on the charge. That sucks but I only use it at home anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick startup. Easy to use. Love the touchpad size. Battery lasts long so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new laptop. Quick response time and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this laptop is good for developers or if you work with spread sheets all the time. Screen quality is decent, and it being touchscreen doesn't hurt. Speakers are built into the keyboard so they sound pretty wide. Build quality is good, but mine creaked every time I put my hands down to start typing. Aside from that, this is an easy recommendation for a good work laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop, super lightweight and very efficient and fast. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop with lots of pro points!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop as a gift for my mom. I wanted someone that was simple and easy to use as she is not very tech-savy. OS comes with Windows 10 and it's display ratio is 3:2 + 1440p resolution, which makes viewing the screen much more closer and more clear for her eyes. Battery life is top notch but the only gripe she has is the keyboard keys feel very flat, which can be a con depending on yout typing preference.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these laptops. Super slim and sleak. Especially for ease of portability when traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Super portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer weightless great battery super fast loading speed perfect for college

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Buzzing sound under keyboard, fan issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through 2 of these Surface Laptops, and I really wanted to like it. The 3:2 screen is excellent for productivity, the keyboard is wonderful to type on, and the alcantara finish on the inside is super comfortable. But after going through 2 of these and having similar issues between them, I decided to get something else. The first one had an issue with the fans where they would sound like they were constantly and quickly revving up and down in speed. Like a car trying to turn over. Not just that, but there was a static buzzing noise under the keyboard, right near the F12 key. I exchanged it for another one, and while the fans were much better on the new laptop, the annoying buzzing sound remained. Looking online, the buzzing sound has been a common complaint since the laptop's launch, and the most Microsoft has done to address it is apparently telling people that it's 'normal'. I'm sorry, but an electrostatic-sounding buzz under the keyboard should not normal for any laptop. It's very audible and very annoying if you're in a quiet room.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop for College

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son for college. He loves it. Very light. Easy to set up. Great product.

    I would recommend this to a friend