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Customer Ratings & Reviews

Your price for this item is $1,019.99
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The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 540 reviews
  • Rated 4 out of 5 stars

    Great size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was gonna go with Mac apple but then I would have to use their products. This one is fast love the touch and love the clear picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My thoughts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointingly, there is no right click on the touch pad. Keyboard backlight only stays on for a few seconds. Other than that I am very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy when on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard, trackpad, and screen are great and the battery life is okay. It runs fairly well with the Ryzen CPU but isn't quite as "snappy" as I would like.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost there

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is sleek, and the keyboard is a dream. However, the screen size appears smaller than what I expected for 15". Also, the big no is that the screen glossiness was causing eye strain (to the point of nausea) in the short time I opened it. MS needs to create one that's matte (and maybe lose the touch feature if needed) or look to other touch screens that don't cause this issue. Finally, i think if the screen were wider or to the edges, it would look like more space.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop for my husband so he could continue teaching his students from home. The school that he works for has not replaced the laptops the school issued over 5 to 7 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product- screen too small - Cancelled Order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We canceled the order for this item as we had “settled” on a smaller screen than actually desired. Overall, we liked the product very much but never took possession.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter purchased this technology for her use in school and she has been very satisfied with all the functions that it does. She’s impressed with how she can multitask

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your daughter's experience with her new Surface Laptop 3! It’s great to hear that she's impressed with its versatility and multitasking features. We hope she continues to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I received stopped turning on, so I had to exchange it for another one in the store. Computer itself works well, no problems with this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great every day laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, highly recommend it. I will say that ultimately it didn't have the gaming power I was looking for but that this isn't a gaming laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic laptop, the best I've ever owned. It's lightweight with a premium feel. It's fast, has a long battery life, and the screen is just as good ad my OLED.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Rob – We're thrilled that your new Surface Laptop 3 is the best you’ve ever owned. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Rick S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality overall but disappointed that it lacks a display port. Comes with a USB-B and USB-C port but wish it would have one more B port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Surface 3!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this beauty from a 2009 Sony Viao which I luved, but now not so sad, this Surface screams fast with any browser and is just so slick! Never looking back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality; nice screen; easy set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old lap top was six years old! Needed and upgrade. The HP Surface has met expectations. Provides quality viewing, quality sound, fast processing. Great product!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Congratulations on upgrading to Surface Laptop 3. We're delighted that it has the power, quality, and easy usability to fit your needs. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    I love it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My choice was between a MacBook Air or Microsoft Surface Laptop. I've never owned a Mac and desperately wanted one. After viewing them both in the store, Microsoft won by a landslide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the money! I have been a MAC user for the last 10+ years and had to make the switch. I was nervous but so far have been thrilled with the laptop! Very high Quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Labtop ! slim and very good size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is always so helpful with great staff. Great products at great prices. Bought a Microsoft surface labtop and is the perfect investment for school and any needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and get an external keyboard because the keyboard on this is not user friendly. Also an external mouse. I feel that I wasted $1,500 on this laptop. The charger stopped working as well which is not cheap to buy a new one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop for Commuting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good balance of power and economics in order to accomplish many essential and power hungry tasks. Pretty decent graphics to go with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surface Laptop 3

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service and works exactly as described out of the box. The only thing is, the current design, which eliminates the bezel, also reduces the buffer which protects the screen from touching the casing. If you have any sand or dirt between the glass and the case theres a good chance the screen will break when completely closed. We got ours fixed by microsoft but it took an act of congress

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Killer laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop! My wife has a MacBook Pro and this feels just like it in the build quality and material I would recommended this to anyone.

    No, I would not recommend this to a friend