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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 540 reviews
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I Love My New Microsoft Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A truly wonderful Computer! I love the look of this machine and the touch screen feature is fabulous!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lightweight and very sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my son who is a college Freshman, business major. He plans on using throughout his college career.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great quality for a good price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my 10th grader....meets all her school needs especially during this time of COVID.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best laptops I've invested in love the keyboard love the big screen Awesome buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly. I was very apprehensive to getting a laptop but I really like the Surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as my daily use laptop. I chose the 15", a matter of personal taste. I think the extra screen space is nice. Well built, light weight and a nice screen. Boots fast and the face id works well. The system drive is a little small but external storage is cheap. I have had no issues so far and I am very pleased with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't decide what laptop to go with as I was also looking at a Mac book. The sales associate I worked with at Best Buy was very knowledgeable and understood exactly what I was looking for in a laptop. He led me to the Microsoft Surface 3 which was basically a plug in and go. Very easy setup and I was doing everything I needed to in a matter of minutes! Very glad I stayed with an operating system that I was familiar with.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steady great graphics easy to use.Bought for my son school in distance program he loved it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We’re thrilled to hear you enjoy Surface Laptop 3 graphics. We hope it continues to serve you and your son well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best 2 in 1 computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display. Easy to use. Multifunctional tool for home or office. Worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a Microsoft Surface Pro and I loved it because its user friendly and you can carry it anywhere. I had to upgrade to a more professional and sleek laptop and I have chosen the Laptop 3. The interface is light and I love how the 15" makes a huge difference. I wanted to save more money so I opted to a Open Box Excellent Condition, all the parts were still intact with no scratches on the screen and cover.. Would recommend to anybody!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I think is good for beginners.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it easy to navigate. I’m not very computer literate so I’ve found my surface book to be easy.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fast and sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sleek, light, powerful and extremely functional. PC made by windows for windows.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Microsoft Surface Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed and screen clarity. This laptop is a great value. Don’t miss out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a laptop for our business and my husband always liked the Surface Pro tablets. Since he would be the major user on this device, we chose this laptop. He is very pleased with its performance. The only con per se, is how thin it is, could easily slip out of his grip. We purchase a hard case and screen protectors for it. We were able to purchase an 'Open Box Buy' wegot a great deal!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of which I could set my new laptop up. Really easy and so convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    medics375

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big screen and solid performance. Very pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LapTop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for work and it is great. It hooks up to my monitor at home with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eugina

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of turning on and off, No delay No password Love the face recognition

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, very fast, perfect for what we needed it for in my household.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Surface Laptop 3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First impression, it is very sleek and light. First thing I did out of the box was to upgrade to Win10 Pro. Started to install and set it up the way I like it and it restarted right in the middle. Start setup again and it restarts again. Tried to fix with fresh install of Win10 still having the same problem. Just tonight I booted from a USB and deleted all the partitions. So far so good.

    I would recommend this to a friend