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Customer Ratings & Reviews

Your price for this item is $1,019.99
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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 540 reviews
  • Rated 5 out of 5 stars

    Great for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased it for our grandson as he's an 8th grader this year & is using it for his classes. This is our 2nd laptop, the first one we purchased on spring break as our other grandson would be needing it for his class. Both love their laptops.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Janie,

      It's wonderful to hear that your grandson likes using his new Surface Laptop 3 for classwork. Thank you for sharing your experience; we hope your grandsons continue to enjoy their Surfaces.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    899 for a useless device

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 2 years ago and I hardly used it. I started to use it as my main work laptop and the screen died after a few weeks. All I did was wipe it with a clorox wipe after my sick toddler sneezed on it! Never buying another Microsoft laptop or device! Compare it to my old Lenovo laptop and that thing lasted me years and wiping it down was fine. I'm using that one again now.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I love this laptop, <3 Ryzen <3

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has surprised me with the speed and steadiness of its design. The Ryzen Processor, from a company on the fast track for best value and performance, only helps to make this system feel even better to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slick, light design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had always been a Microsoft based user, in college I had a Surface Pro 3. I was never into MacBooks but always liked the design. The surface laptop 3 is a phenomenal piece of hardware. I currently use for light gaming, everyday use and occasional work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the awesome shout out! We're thrilled to hear you've been impressed with your new Surface Laptop 3! If you haven't yet we highly encourage you to check out the Surface App, which can help you get to know your new device. To download the app follow this link here: https://aka.ms/AA4rbrj.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great price for back to school!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. Out of the box it had charging issues which were addressed & fixed. Great store to buy from. We checked price directly against Microsoft and found that the Best Buy card was the better deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my step daughter. She is a teacher and it was fanatic for their virtual learning last school year. She is also a college student so it just checks all the needed boxes for her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    lightweight laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a 15" touch-screen laptop. It's a slim and lightweight laptop. It's no problem to use daily school works using Microsoft Office, YouTube, zoom meetings, basic computer programming, and so on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop everything from display to features to performance. The price was great, opened a new credit card account and received a 10% reward!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my HP laptop and wanted to try something like what a Powerbook or Macbook. I researched and chose this Surface Pro. I am liking all the features. Very slim and lightweight also for the size.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Internet connection issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great look and feel, but kept dropping internet, while the computer next to it kept going. Also, would get very hot on the bottom. I returned it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    2GB reserved for shared video RAM?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and feel of the laptop is great. But I can't understand why it needs to reserve 2GB for video RAM. With the base model of 8 GB, only 6 GB is available for use by the OS, drivers and Apps. It's crazy. Phones nowadays have that much RAM. There should be at least a BIOS option to decrease the reserved RAM if the user doesn't need it (eg. not playing games).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Business Laptop!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my laptop!!!! i purchased it for my business and it has been amazing!!! i always had a MacBook but switching over was the best thing that i could have did !!! definitely recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im an aspiring writer and podcaster and this computer has everything I need. Im not super tech savvy but this computer is far beyond the best laptop Ive ever had. I love the 15" screen too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Student purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface was a purchase for my senior in high school who has a term paper to write. This will be able to serve her for this and the next few years in college. Priced affordably as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Surface pro is amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is the first windows system that I have ever owned. I’m very pleased with it and it has made my business a lot easier to create documents, scheduling, presentations and videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works good and it is fast! I don't think the pen I bought to go with works very well though! I have to click on things several times to get it to work right and that is very frustrating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek, light weight and ok fast.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, light weight and ok fast. Not too happy with the screen. Found crack in screen, but never dropped it. Also screen shows prints and marks way too easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Microsoft laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and lightweight. Still figuring out all the bells and whistles, but it’s easy to navigate. Great speed, too. The picture is phenomenal. Wish it wasn’t made in China, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer; everyone was so helpful when I purchased it and also when I needed a bit of help setting it up. My Microsoft Surface Laptop 3 is so fast and the 15" screen is wonderfully true to real life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refresh

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love with surface products since the Surface RT. I have thoroughly enjoyed the updates and the surface laptop 3 is a much needed and refreshing addition to their products.

    I would recommend this to a friend