Customer Ratings & Reviews
- Model:
- V4G-00001
- |
- SKU:
- 6374332
Customer reviews
Rating 4.5 out of 5 stars with 540 reviews
(540 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.5
Rating 4.5 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Online class
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my son for school and I am absolutely impressed how wonderful this laptop is. My first using a windows product.
This review is from Microsoft - Surface Laptop 3 - 15" Touch Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD - Black Alcantara
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Karly,
Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for your son. We hope he continues to enjoy using it.
Cheers,
Chuck
Surface Customer Care
Rated 5 out of 5 stars
Great Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in urgent need of a laptop for a new employee. Best Buy had what I needed and was able to pick it up a couple of hours later. Perfect!
This review is from Microsoft - Surface Laptop 3 - 15" Touch Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD - Black Alcantara
I would recommend this to a friendRated 2 out of 5 stars
Technical issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for school and assumed it would be a really great computer, however, the day I got it and played around with it it turned off and on a few times. I looked over the problem and didn’t address it until it started happening again and again and again, almost a daily issue. When I was doing my school it turned off 4 times and I had to keep redoing my homework over and over again each time. I googled if this happens to anyone else and it surely does. They suggested adjusting the sleep settings and battery settings to a higher time and I thought it was finally working, but a few days after I did that it started turning off and on again. Then my last straw with this thing was when the screen completely froze. I had to force shut it down and then I finally returned it for a new and DIFFERENT laptop. Less than 3 weeks I had that thing. I would not recommend this for anyone who wants a quality computer. Upside is it’s a light laptop and attractive looking.
No, I would not recommend this to a friendRated 5 out of 5 stars
Surface laptop 3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, only complaint is I wish they would’ve put USB ports on right hand side of laptop and charging port on left hand side.
I would recommend this to a friendRated 4 out of 5 stars
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were a few hiccups but with all that’s going on it was understandable, the price on the product was great and delivered promptly.
I would recommend this to a friend- Cons mentioned:Performance
Rated 1 out of 5 stars
Worst Laptop I have ever purchased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I started to ramp up the workload on this laptop, it would intermittently shut down or freeze which means that I have not been able to use it fully since the day I bought it. Microsoft Surface Support are very skilled at reading the same support resources as I am and have done little to instill confidence in this product. I am now in the process of getting my THIRD replacement unit but not looking forward to receiving it only to set it up, run a whole series of updates, re-install my software appplications with a high likelihood that I will have to spend many more hours trying to work with Surface Support.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for son for school. He says it’s great for everything he does and uses it for. It was at a great price and value.
I would recommend this to a friendRated 5 out of 5 stars
All I use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that this PC is totally interchange with power supplies as the full surface pro is. Can’t beat its function and quality for the price point!
I would recommend this to a friendRated 5 out of 5 stars
Good work from home laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Ive had it for a few months now and use it to work from home. It's sleek and light. Happy with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Amazing computer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microsoft surface laptop really rivals the latest MacBook. But I prefer Microsoft, this is an amazing laptop and I’m very happy with it.
I would recommend this to a friendRated 5 out of 5 stars
Very Thin!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Was actually going in to buy a MacBook Air and ended up leaving with this. The display is great and battery life has been good as well.
I would recommend this to a friendRated 5 out of 5 stars
Surface Laptop 3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with all Microsoft computers this is a awesome product it is lightweight great design and style would recommend to everybody.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Frank,
Thank you for recommending the Surface Laptop 3. We are happy to hear you are enjoying it and its features.
Best,
Katie
Microsoft Surface Team
- Cons mentioned:Wifi
Rated 3 out of 5 stars
Wifi connection is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop keep dropping wifi off, so needed to ask geek squad to fix the issue.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Excellent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best computer I ever bought. The computer it’s beautiful and really fast I use it for my collage and It’s the best thing ever.
This review is from Microsoft - Surface Laptop 3 - 15" Touch Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD - Black Alcantara
I would recommend this to a friendRated 5 out of 5 stars
Microsoft surface
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bryan helped me and he was great, he was very knowledgeable and helped me make my decision and I have been very happy with it
I would recommend this to a friendRated 4 out of 5 stars
Needed a laptop quick for quarantine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box item, but it works fine. The one USB C and USB A would really require a docking station for home use.
I would recommend this to a friendRated 4 out of 5 stars
new computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy. Normally I get assistance in set up, but did this with no problems.
I would recommend this to a friendRated 5 out of 5 stars
Great Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this computer. I use it for work and it is all that I need. I love the 15" screen and yet how compact the computer is.
This review is from Microsoft - Surface Laptop 3 - 15" Touch Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD - Black Alcantara
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Steve,
Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.
Cheers,
Chuck
Surface Customer Care
Rated 4 out of 5 stars
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for the price point intel also great alternative but Ryzen renders video editing quicker
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for sharing your thoughts with us. We are happy you are enjoying the Surface Laptop 3.
Best,
Katie
Microsoft Surface Team
Rated 5 out of 5 stars
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop a few years again and am still very happy with it
I would recommend this to a friend















