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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 540 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great computer for students in college!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very reliable computer and I am in college and it’s an easy computer to navigate and great camera. It’s my first computer purchase and I’ve never been happier!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Anna,

      We're delighted that you're happy with your new Surface Laptop 3. It's great to hear that it's been a good device for college, too. Thank you for sharing your experience with it; we hope you continue to enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It does not have a lot of storage mind you but for the price it couldn’t be beat. Especially for a Microsoft labeled 15 inch laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very lightweight and efficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very efficient and effective for all the applications that i use it for. Graphics are great. Lightweight and can be easily maintained and maneuvered with one hand.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the Surface Laptop 3 15" for almost a year. I haven't had any problems so far. Battery life is the same as when I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The security system is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this laptop. I am a apple fan everything I have is apple however when I see this laptop I feel in love with it and I got it and it was a great choice

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Welcome to the Surface family! It's wonderful to hear that you love your new Surface Laptop 3. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Bought for 15 year old daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my daughter for distance learning - love the touch screen. It was easy to set up and use - also love the security face recognition feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Powerful and easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is delightfully easy to use, so flexible with the touch screen option, and also powerfully - it hasn’t disappointed me yet!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this laptop on sale for my brother going away to college. He uses it everyday and loves it that it’s touch screen. The screen is big and very high def.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Good But had issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my son to do school work and for me to do some work from home. Well it was doing good until only having it for two weeks it would freeze, go to black or sleep mode then take forever to load. It first started by just dimming. I spent two hours on the phone with Geek Squad to just end up having to return it for a new one. I am so grateful I got the protection as well just in case this happens again. Beware that it could malfunction.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best computer ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this computer. I love how quickly it turns up, the face recognition and that it's super light weight! It works very well for work and home!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a Apple product person but this was a nice change I love how you can flip it from a tablet to laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my college student. He says it's okay. He used an ipad throughtout highschool so this was an adjustment for him. His stand out complaint is that the updates are weird. For example, brightness adjustment wasn't working but it didn't say it needed an update to correct the issue. Overall, he likes it though. I just hope it's durable because he's only been using at home so far. Once he goes to inperson learning, it'll be a real test with him taking it around with him. Fingers crossed. :)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great laptop, fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great looking laptop. Setup was easy. It starts up fast and runs programs fast. Ithas a 10-12 hour battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Surface laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great laptop for the price, it’s really amazing and works with no trouble and almost no lag most of the time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    In stock, baby

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When your daughter drop kicks her old lap top in the final days of law school, fast and in stock is what matters.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was easy to buy in store. Computer was easy to set up, large screen using to use. Purchased for new job, happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tha surface laptop is easy to work with, although I haven’t been able.to use it more often as I would like due to time constraints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 3 is amazing. Perfect size, great quality, great speed/response. Just a great value. I own 3 of these (me and the kids).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife as an upgrade from her five year old Mac. She loves it! Microsoft, as always, hits it out the park. It’s very easy to use navigate. She is currently working on her masters degree for teaching and the Surface is just what she needed. Beautiful picture quality and video playback. I was really impressed with sound! For a laptop it very clear and crisp as well as loud. Great value for the money! Only rated it a 4 because the keyboard is not backlit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loved our new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased a 15” touch screen. We use it for business purposes and we love it. It’s so nice and sleep and light. Highly recommend.

    No, I would not recommend this to a friend