Customer Ratings & Reviews
- Model:
- VFL-00001
- SKU:
- 6374339
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Surface Laptop 3's ease of use, light weight, and performance. Many appreciate its sleek design and large screen, finding it suitable for both work and travel. While some users noted that battery life could be improved, the overall experience was overwhelmingly positive. The laptop's capabilities impressed users, with many considering it a powerful alternative to desktop computers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Did not meet expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after finally receiving this laptop from best buy and having been severely behind work from losing my previous one I was ready to get back to work. However after having it for 3 days the laptop required me to do an update so being new I followed the prompts and updated it. The update took place 5/18/2020. After the update the screen became covered in pixilated dots the cursor would not navigate the screen properly and would even go black eventually the laptop wouldn't even allow me to put in a password to get to my desk top. Geek squad at best buy would not be able to help me address my problems until 6/1/2020. Needless to say this has not helped me get caught back up with work and i now have a top of the line laptop that I cannot use. I hope best buy will either resolve this issue or replace the laptop on 6/1/2020. I would not recommend this to anyone.
No, I would not recommend this to a friend Beautiful product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my 70 year-old dad. Needed something that would update without future problems. Beautiful chassis. Great touchscreen display. My dad has been using for more than a month now without any hitches. Thumbs up in my opinion!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for sharing your experience with your new Surface! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.
Cheers,
Chuck
Surface Customer Care
Little bit Laggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CPU doesn’t feel natural and has a lot of base memory usage despite having high RAM. I don’t think its set up is utilizing hardware to max ability but overall good.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your new Surface Laptop 3 isn't meeting expectations. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit
If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care
Great Surface! Fast and very clean! Love the black
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the blacked out look. Great performance and great battery life. Nice upgrade from my surface pro 4. Keyboard is so much nicer
I would recommend this to a friendWorks great for my applications.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs good without any extra apps installed. It is my 2nd surface.
I would recommend this to a friendGood but not great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an expect in laptops, but my experience with this laptop was rather below my expectation. For the price , it gives you less value. I thought it will compete against the dell xps 15.6 , since they fall in similar price range but I must say it doesn't'. Its not a bad laptop I was just disappointed with the performance. I returned for the dell xps. I think Microsoft must not just focus on beautiful design but great performance as well.
I would recommend this to a friendNOT IMPAIRED VISION FRIENDLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIRSTLY NOTE I AM VISION IMPAIRED AND THUS IS THE BASIS OF MY REVIEW. THE POWER IS AS IT SHOULD BE AS A NEW GENERATION COMPUTER. MY PROBLEM IS THE LACKOF NATIVE OR SYSTEM MAGNIFICATION AVAILABLE TO ME. IT IS THEREFORE LIMITED, IT'S MESSAGES ARE THE PREVERBIAL FINE PRINT. MAYBE I JUST CAN'T FIND IT, BUT MY LAST LAPTOP WAS EASILY DEALT WITH SO I WAS COMFORTABLE WITH IT AND ENJOYED IT.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your experience with Surface Laptop 3 hasn't met expectations. Surface devices have a number of accessibility features available through Windows 10, including the ability to resize icons and adjust text size. For more information on how to do this, please go here: https://www.microsoft.com/en-us/accessibility/windows
Hope that helps,
Chuck
Surface Customer Care
Fantastic... If it isn't faulty.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a week I had multiple BSOD instances and on MANY occasions withing the 2.5 weeks I had it, it would boot directly into UEFI. Last week i was browsing the web and it blue screened then I had to reboot and then I got UEFI and a corrupted hard drive. Best buy honored the fault and issued me a new one.
I would recommend this to a friendScreen Issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a glitch with the screen. Other than that the laptop works good.
I would recommend this to a friendSurface 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great devise. Reliable, lite, and crisp. Good for price but the 4 is out and is better...
No, I would not recommend this to a friendTablet vs. Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rocks! I loved the Microsoft tablet but the laptop provides a better keyboard that I have found to be more effective.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop and I really like how quickly it starts and loads programs as compared to my previous Dell and HP.
I would recommend this to a friendHigh quality product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft has produced a truly excellent product, in the Surface Laptop 3. It has not disappointed in any way.
I would recommend this to a friendVery nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! Not the latest model but it is so smooth in operation. Would buy it again!
I would recommend this to a friendAwesome Product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop! Ive had this for over a year and its just fantastic!
I would recommend this to a friendAwesome product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use. Tablet has great optics. Love that it’s a laptop and tablet.
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just Amazing product and service . Very reasonable rates
I would recommend this to a friendGreat laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great and slim laptop, so glad we have it.
I would recommend this to a friendMixed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look and feel of the computer. Do not like Office 365 software. Find it cumbersome to use and not intuitive. I'd rather have my old software.
No, I would not recommend this to a friendOverpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. I remember why I went from Microsoft to Apple. Just too complex for me.
No, I would not recommend this to a friend
