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Customer reviews

Rating 4.6 out of 5 stars with 320 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 4's lightweight design and ease of use very positively, frequently praising its comfortable keyboard and acceptable battery life. The sleek design and size are also commonly cited as strengths. However, some customers express concerns about the limited port selection and the price point for the offered specifications, particularly the RAM capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 320 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Surface 4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and speed. Bought as graduation gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Laptop Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was purchased for my son. He really likes the product and we were happy with the assistance we received when searching for a new computer. A representative from MS was on site, which allowed us to ask questions. It had to be ordered, but it was ready to be picked up when they said it would. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good performance and nice design Overall 8.5

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m love with my new surface. Great feel in the hands. Light weight for easy travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this laptop. I love the touch screen feature and the softess around the mouse for a good support on those cold days. The battery could be better, at first it lasted a while with out charge, now i have to plug in to use it for a while. I still believe its better than Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase was better than expected. Laptop provides me with what we needed for my son. He’s more than happy with laptop results. He’s enjoying being able to work on personal and school work. Also purchased the matching wireless mouse to with laptop. Definitely recommend this product to everyone.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We appreciate you taking the time to tell us your son’s experience with his new Surface Laptop 4. We hope he continues to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    User friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good laptop so far. No issues. Very clear big screen.

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Looove.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The only complaint is that it only has one USB port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Store Support!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the item but there was a problem with the software. I wasn’t happy with the online support. They tried to charge me to fix the issue. I took it back to the store and they fixed the problem and I was in and out in 15 minutes. Perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek design incredible speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic quick desktop windows has been glitchy give me blue screen errors every now and again but trying to remedy that ha been simple thus far

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cool laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool laptop just stopped working after a year or two. started to over heat and stuck on restarting and closing up and shutting down. No longer covered under the warranty (purchase protection plan)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop To Get Things Done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for my wife's schoolwork. She absolutely loves it. Highly recommend getting the Intel Core processor over the AMD processor....which we returned as we had some software compatibility issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice workstation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine for travel or to hook up to a docking station and made into a workstation. Easy setup, not very many (if at all) garbage programs that try to get you to purchase them. Works great so far!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Doug – It's great to hear that Surface Laptop 4 is a good fit for your needs. We hope it continues to serve you well. Erica, Microsoft Outreach Team Microsoft

  • Rated 5 out of 5 stars

    Knowledgeable & Professional!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a new computer is a headache. Titus makes it easy. He is extremely knowledgeable and listens to your needs to get you into the correct device. He doesn’t try to upsell, which I appreciate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just get it online because the costumer service in the retail store Woodbridge and Union New Jersey it is worst but the product are perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid, mobile laptop for work or school.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good power, but in turn you get great battery. Beautiful design and overall solid device. If your looking for something mobile for school or work, this is a good pick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and does the job. Definitely recommend, I use it for work and keeps up with everything I need to do. The battery life is great and the speed is amazing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that its lightweight design, and long battery life makes it a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good laptop for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good solid performing laptop. My clients love it and my techs love setting them up. Screen quality is super clear. Overall, a good laptop for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. I had a Microsoft Surface before and after looking at so many other laptops I settled for a Surface yet again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional but a potential big problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is functional and I like the covering on the typing surface so I don't feel electrical currents coming through it. Especially living overseas, the electrical in buildings is not always grounded properly. A few weeks after owning my computer I left to work overseas. My computer every now and again does this "Zzzzt, Zzzzt, Zzzzt. Not sure what that is but I am not happy about it. I spent a lot of money on this for it to work. Now I can't send it in for repair and will have to find someone in Thailand. I am tired of buying products that are built cheaply and have declined on the quality control.

    No, I would not recommend this to a friend