Customer Ratings & Reviews
- Model:
- 5BT-00024
- SKU:
- 6455202
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Surface Laptop 4's lightweight design and ease of use very positively, frequently praising its comfortable keyboard and acceptable battery life. The sleek design and size are also commonly cited as strengths. However, some customers express concerns about the limited port selection and the price point for the offered specifications, particularly the RAM capacity.
This summary was generated by AI based on customer reviews.
Surface
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected, great graphics and sound. Easy to use.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We're delighted that you're enjoying your new Surface Laptop 4's Intel Iris Xe Graphics and Omnisonic Speakers with Dolby Atmos. We hope it continues to serve you well. Best, Erica Surface Customer Care
5-Star Appearance with 1-Star Durability
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third Surface Laptop I have bought for my college-age daughter within four years. I'm a Lenovo ThinkPad fan but she wanted to go with a Surface. She really likes the stylish appearance but the Surface series is clearly not durable. The first Surface Laptop 3 we purchased lasted her for the first three years of college. The backlight went out on the monitor and this occurred just after the extended warranty had expired. The second surface Laptop 3 got her through the last year of college before it began not recharging. We took it to the Geek Squad and they sent it to Microsoft for repairs/replacement and then we never got it back. This second Surface Laptop disappeared somewhere within the Geek Squad/UPS/Microsoft logistics network. Best Buy would only issue us a merchandise credit for the lost laptop (and that's another story) so we used the credit for a new Surface Laptop 4. Hopefully the third time will be the charm - last chance Best Buy! And, our daughter will be buying her next computer!
No, I would not recommend this to a friendNice little laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love that there’s a keyboard AND a touch screen.
I would recommend this to a friendFirst laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for college use. Great customer service when buying.
I would recommend this to a friendGreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Love the touchscreen featured. Just awesome.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendLaptop Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop is phenomenal. It’s fast and it’s reliable. I have no complaints with this purchase.
I would recommend this to a friendSr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop I recommend to anyone who wants to buy
I would recommend this to a friendMy Surface is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome laptop. Love the screen resolution.
I would recommend this to a friendEasy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great product for work and school. Good quality as well
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Nicole – Thanks for giving Surface a try, welcome to the family! It's great to hear that Surface Laptop 4 is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care
Great device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Really like the surface line of products
I would recommend this to a friendSurface pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing love it……………………. ……………………………………………………………..
I would recommend this to a friendA good solid computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a good computer and a good value for the money.
I would recommend this to a friendgood buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good buy good buy good buy good buy good buy good buy
I would recommend this to a friendDecent ultra book type
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid low end computer. Would recommend the 16GB for memory.
I would recommend this to a friendSurface laptop 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it jad for almost a year now lovw how its touch screen too
I would recommend this to a friendGood Buy Good Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surface laptops are solid computers this is no different.
I would recommend this to a friendGreat laptop to have for people wfh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for windows lovers and worth the money!
I would recommend this to a friendCrashed after 10 days with minimal use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this lap top for 10 days and it crashed! Hoping it’s a fluke I ordered another one. Time will tell.
No, I would not recommend this to a friend- Pros mentioned:Keyboard quality, Processor speed, Weight
Smart Little Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! Super light, feels amazing. Quick to start and quick to complete tasks. The keyboard feels good - you'll like it! I love the icy blue color. All around the keyboard the feel of it it great, it's soft, a unique touch! Facial recognition works every time. I'm impressed with this little laptop! Was easy to set up and get what I needed, without a lot of junk pre-loaded - just the way it should be! Touch screen is responsive and easy to use. I love the charger, it's a magnet that goes on the side, super slick. Ports on the other side. Overall this is a great laptop at a good price point. Highly recommend.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – Thank you for sharing your experience with your new Surface Laptop 4. We're thrilled that you love the Windows Hello Face sign-in option, and PixelSense touchscreen display. We hope you continue to enjoy using it. Best, Erica Surface Customer Care