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Customer Ratings & Reviews

Your price for this item is $494.99
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Customer reviews

Rating 4.6 out of 5 stars with 220 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 4's lightweight design, excellent performance, and long battery life. Many also praise its ease of use and the comfortable keyboard. The touchscreen functionality is another frequently cited positive aspect. However, some users express concern regarding the limited storage capacity of the 128GB SSD model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 220 reviews
  • Rated 5 out of 5 stars

    reccomended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good all around microsoft device, solid and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thank you

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like it i will buy more for my family best seller

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the surface pro 6 that died on me so I got this in exchange. This feels like a big step down from that. The thigh screen is not as responsive, word seems different and just overall less user friendly. The only think I like better is the laptop setup where it stays upright I like the pro.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 2 out of 5 stars

    Sad I had to return it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly had to return it because the display did not work. I attached a second monitor and the unit itself seemed to work fine but the built in display did not. It’s a shame because it was light and a great value for the specs

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Surface Laptop 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was very fast. Super quick to start up. However, I didn't not get on with the screen. It had a certain blurriness that made my eyes hurt after an hour of looking at it. Wouldn't buy again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dazed and Confused

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not happy with Microsoft returned for a Dell much happier. Best Buy is not authorized to work on Microsoft products. I would have send it to Microsoft for repair with the added cost for shipping.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Almost same as Laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is extremely buggy due to the pre-installed Windows 11, would recommend going back to Windows 10 to fully utilize the graphics drivers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft needs to work on hardware quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good but it screen wasn’t right. It was flicking and not working as accepted. Hence I had to return and looking for any better options

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Solid Computer - Unfortunately can't mod it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good computer, however, I didn't like that I could disassemble it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surface pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy for the price. Screen is smaller than I expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft - Surface Laptop 4 - 13.5” Touch-Screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the amount of money, this is a piece of junk. This laptop will not connect to the internet. Called the so called Geek Squad, hen they could not solve it because they has no knowledge of this laptop at all, they hung up. What does one expect when getting a call back from a call center? Huge amount of money to be wasted and no help at all. Don't buy this it is junk!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already overheating and it was purchase July 14th.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Say Not to Fabric

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this immediately, refuse to be stuck with fabric full of stains within weeks!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Surface 4

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Have to buy everything extra,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, considerably light, fast, good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Good performer for the size

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snappy performance, beautiful screen, good battery life. Very capable for the form factor. My high-school senior is using it for school and she loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    light weight & amazing quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if youre loooking for a light weight laptop this is it! I compared to HP and Lenovo and Dell, and went with this one. The others seemed too bulky for me. I was a little skeptical about the "suede like" material on the keyboard but its actually very soft. I am worried that in the future it willl wear out but for now it's nice. Sound is amazing,picture amazing, and overall worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this computer. Very easy to see and very smooth to type on. Easy set up. Wouk’s highly recommend ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for to complete small business tasks at home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great fit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy my surface laptop, its operates smoothly and fast.

    I would recommend this to a friend