Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

  • Front. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 11. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 12. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 13. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 14. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 15. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 16. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 17. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 18. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Alt View 19. Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum.
  • Unboxing - Microsoft Surface Laptop 4 video 3 minutes 55 seconds
  • Surface Laptop 4 Product Options video 0 minutes 15 seconds
  • Surface Laptop 4 - Product Demo video 3 minutes 21 seconds
  • Microsoft 365 - Apps to Manage the Everyday Video video 0 minutes 30 seconds
  • Microsoft 365 Overview video 0 minutes 30 seconds
  • Windows 11 Home video 1 minutes 51 seconds
  • Surface Laptop 4 Product View video 0 minutes 10 seconds
  • Surface Laptop 4 Highlights video 0 minutes 30 seconds

Microsoft - Surface Laptop 4 - 13.5” Touch-Screen - AMD Ryzen 5 Surface Edition with 8GB Memory - 256GB SSD - Platinum

Model:
5PB-00027/5PB-00001
SKU:
6455189
Highly rated by customers for:
Your price for this item is $273.99
Clearance
The comparable value price is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 402 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Surface Laptop 4 for its exceptional battery life, lightweight design, and comfortable keyboard. Many users appreciate its portability and long battery life, making it ideal for students and everyday use. The laptop's sleek design and user-friendly interface also receive positive feedback. However, some customers express concerns about the limited RAM (8GB).

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 402 reviews

  • A definite buy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this laptop! The functionality, the high resolution, the memory! Would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Excellent Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for the price and overall performance. The new sleek design has more than enough power to handle all of the task at hand.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Great value for the money!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Love the light weight and reliability. Great design and the touch screen makes it look like a tablet. Highly recommend it for users on the go.

    I would recommend this to a friend

  • Nice price

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great value. A. +

    I would recommend this to a friend

  • Great Surface laptop overall

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop able to handle all tasks handed out to it, from video calling (finally) to multitasking between Office apps. Booting time is amazing. Browsing and opening files is now just a breeze. Taking advantage of Windows hello with face recognition.

    I would recommend this to a friend

  • Good value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer wokrs as expected, good value. First couple of weeks everything is working as expected

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Worth It

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates flawlessly. Facial recognition is fast. Touch screen is responsive. Lightweight and thin. Great purchase for Windows users.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Excellent purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Suits all our needs. lightweight and powerful enough for most tasks in a great formfactor.

    I would recommend this to a friend

  • President

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good I really like this obvious and how they sell me and tell me about it I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Surface Laptop

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fast, so sleek, so incredibly amazing. Been waiting on this purchase for a while and it was well worth the wait.

    I would recommend this to a friend

  • Great Surface

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful system that I purchased for home use. Great for multitasking.

    I would recommend this to a friend

  • Good Laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was nice and efficient but could not make the switch from MacBook to Windows. To invested in the Apple Eco System. To heavy and screen was not as crisp or sharp as MacBook.

    I would recommend this to a friend

  • New Purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and has been working great! Software easy setup and I love the touchscreen.

    I would recommend this to a friend

  • Great laptop

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this laptop. Battery needs a charge a little too often, but it's a workhorse for me.

    I would recommend this to a friend

  • Great overall

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me awhile to find the right laptop for me. But after some time, I found this one! And its amazing.

    I would recommend this to a friend

  • Great work/school laptop - even good for games

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It works great and i love the soft feel of the interior!!

    I would recommend this to a friend

  • Microsoft Surface Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this for a short period of time, but really like it! Easy to use and not heavy like a regular laptop.

    I would recommend this to a friend

  • Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I purchased this one it works great,also I like the keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I have ever owned. Super fast, light, and the keys are easy to see

    I would recommend this to a friend

  • Product Review

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too good product ..User interface is super awesome

    I would recommend this to a friend
Page 10, Showing 181-200 of 402 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.