Customer Ratings & Reviews

I am an active duty military member and I bought this laptop in order to support my job, teleworking, and college classes. It worked great. I could do everything I needed to and more! But! After only 42 days!!! It stopped working and would not take a charge. I called Microsoft Tech Support and did all 3 steps of their trouble shooting and told me I needed to send it in and they would send me a refurbished laptop. After having a 1200 laptop for less that 1.5 months, I was going to get a refurbished laptop?! That can’t be right. So, I went to best buy. They looked at it and said they would have to send it off to be looked at. Geek Squad can’t even work on these! They would have to send it to Microsoft and then I’d STILL get a refurbished laptop. After more than 6 hours on the phone with Microsoft and Best Buy I have gotten no support in getting my money back OR a new laptop. Instead I am forced to get a refurbished one. In addition, I am forced to buy a new laptop in the meantime to accomplish my school and telework.

Screen issues after less than a year. Sending back to Microsoft.

I was expecting a faster laptop that my prior Lenovo, as they promised me this Surface is going to be, but , so far I start missing my old laptop.

Pretty Lagging, Go buy APPLE, much better than this one. Funny thing is that the "CTRL" button is broken

Not exactly what i purchase or wanted. Poor description of product...

I exchanged for a apple computer. Apple is the better route.

Nice laptop. Until it wasn't. Severe battery issues that seem to now be well documented. Should have done better research. Battery unable to take a charge after 13 months. Charging block and cord are fine. Out of warranty. Lost cause after significant work to recover with numerous experts. Essentially have to break the computer to get at battery. Look elsewhere.

1 star based on frikin fed x throwing the box in front of my car tire, crushed a corner of it in transit...i coukd have driven iver it, we have a porch....best buy should not use fed x, and they never wear a mask while on the front porch lazy lazy lazy weakness.

Didn’t work , geek squad said it was defective for this particular one, replace with new platinum surface without issue

Honestly the worst laptop I have ever purchased.It consistently shuts down and restarts and this is a known problem with this laptop Should have taken my $1,200 elsewhere. This garbage.

Buy 4 times, every time faulty laptop get, processor is so poor.

Touch screen not working. I have had it less than 30 days. Disappointed in it.

Small lightweight and portability are the top points of the new surface laptop 4. In the box you'll get the new laptop, charger and setup guide. Laptop came with a decent charge, no stylus is a bummer with a nice touch screen. Also this model is not a 2 in 1 tablet/laptop the screen is touch enabled but you cant fold the screen back. The charger is an interesting magnetic charger that is really quite slick and will save you from wrecking pins from constantly plugging plugs in and out. If something happens to the cord I don't think you would be able to replace it after market so keep that in mind when deciding to purchase this You get one usb-a port and one usb-c port in addition to the charger. The power brick itself includes a usb-a port as well that would prob best be used to charge your phone while working. Setup was a breeze laptop came ready to finish setting up windows and only took about 10 minutes. You are getting a fast 512gb NVME drive which should cover you for anything work related you are trying to accomplish. This is not a gaming laptop but you could run some games on low/medium settings in a pinch. Battery life is pretty great have yet to need a charge with light use. You are getting a 13" screen with a 60hz refresh rate, gets plenty bright and looks crisp. Sound is solid and can entertain dolby atmos content. The i5 processor feels snappy enough for getting around windows, web browsing etc heat seems to be dissipated well enough it wont burn a hole in your leg. Its a great on the go laptop for working, web browsing, catching up on email but for the price I don't feel like you are getting many bells and whistles. I would have liked to see a stylus included for the touch screen or a higher refresh rate screen 60hz feels old and slow at this point in technology. If you have the cash to spend and want a solid turn key setup this is it.

As a user of the 1st gen Surface tablets I had an idea how the new Surface laptop might be. I was very wrong! First I was very impressed with the size. Initially I thought that the 13.5" screen would be too small moving from a laptop that was 15". The screen resolution is great and I really haven't noticed the screen size difference. It is incredibly thin! It is almost half the size of my old laptop. As for performance, it is head and shoulders above my current laptop. Bootup literally takes a few seconds and program execution has been flawless. I have been able to load up or transfer all my programs without any issues. There are a few general things to be aware of because they could be a deal breaker for some. First, you have limited USB ports; one traditional and one "C". If you want to have dual monitors you will need to look into getting the Surface dock. Puzzling thing is there is a headphone jack. I would think most would just connect with Bluetooth. Unlike my Surface tablet, there is no micro SD slot which came in really handy for transferring really large files. Other than than the new Surface has been an absolute gem.

have had this computer for a few years I like it, Trackpad glitches sometimes but overall a fast computer.

great laptop love the touch screen perk. very easy

Had this for 4 years and it’s just as good as when i bought it. would recommend this to anyone.

Nice laptop. Very fast processor. The screen is great but it drains battery. I get about 5.5 hours max with screen at 75% brightness. The battery is so disappointing that I forgot to mention the rather big bezels that are also disappointing. The Surface Laptop Go has a more modern look with small bezels but the battery was even worse.

It's really great to use also has a touch screen which comes in handy a lot of times.

I love the computer. It works so well. I changed from a Mac to a PC and that is the best decision I ever made. I have no regrets.