Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 11. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 12. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 13. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 14. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 15. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 16. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 17. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 18. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Alt View 19. Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum.
  • Surface Laptop 4 Product Options video 0 minutes 15 seconds
  • Surface Laptop 4 - Product Demo video 3 minutes 21 seconds
  • Surface Laptop 4 Product View video 0 minutes 10 seconds
  • Surface Laptop 4 Highlights video 0 minutes 30 seconds
  • Windows 11 Home video 0 minutes 18 seconds

Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Platinum

Model:
5IM-00024
SKU:
6455195
Highly rated by customers for:
Your price for this item is $1,439.99
Clearance
The comparable value price is $1,799.99

Customer reviews

Rating 4.6 out of 5 stars with 118 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 4's impressive performance, lightweight design, and beautiful screen. Many appreciate its ease of use and long battery life, while some wish it had more ports. The sleek aesthetics and fast processing speed are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 118 reviews

  • Great Laptop

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop. I've owned 4 models from the Surface series now. My only wish is that it had more USB slots.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Poor Product

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a poor product, just under one year it stopped working. Took it in and it was returned working, 4 weeks later it stopped working. They said it could take 4 weeks to repair. I use it for work and this is just not acceptable. I would say do not buy a surface laptop.

    No, I would not recommend this to a friend

  • Love this laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface… it was time for an upgrade. This is nice, and does not disappoint.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • MS surface

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an overall great laptop for doing what I need to do.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Computer purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality great service. The sales person was very nice and helpful.

    I would recommend this to a friend

  • Great Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I’ve worked on so far! Easy to use, beautiful picture

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, i saw them on line but didn't wanna buy it till i felt how good it was built!

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Good Laptop

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good laptop. Ordered the wrong item though, so returned it.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • One of the best laptops

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice laptop for the price with all the functionality you need.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Surface Pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for business sue. This has become our "go to" printer in the office.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Microsoft Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice. The size of the screen is perfect.

    I would recommend this to a friend

  • Very good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased 3 of the laptops all of them were excellent choices

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Best new purchase of 2021!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. I love it. I was concerned the screen would be too big but it isn't.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Treasurer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it i am a treasurer for a non profit. Nicest computer ive ever had

    I would recommend this to a friend

  • Don't Purchase!!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Purchase I've ever made at Best Buy! I HATE the representative that recommended this. It is one of the ONLY brands that the Geek Squad can't help with. When you need help with tech support there is no phone number, you have to go through the website and the online support will divert you to another site that goes no where. I feel like I wasted $2,000. As a business owner I've purchased over 20 computers this year from Best Buy, this is the Worst. I wish someone would have saved me from buying this. I wish I would have done my research instead of listening to the BestBuy representative. My loss- don't be a victim.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    No, I would not recommend this to a friend

  • OK

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent staffing and knowledge. lacking in high end laptops at my time of buying.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Microsoft Surface

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Laptop works great! I use it for my college classes.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Great Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything I expected. Fast, clear touchscreen.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Surface is great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface is where its at. Great product, construction & screen.

    This review is from Microsoft - Surface Laptop 4 - 15” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive - Matte Black

    I would recommend this to a friend

  • Microsoft -Surface Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra happy with this laptop. The shipping super fast. I love Best Buy.

    I would recommend this to a friend
Page 5, Showing 81-100 of 118 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.