Customer Ratings & Reviews

Great product. I just didnt need it. I would recommend it to anyone.

Works well but not super into the color. Only got this color because it was the only one available, would have rathered a more neutral color.

Very nice computer it was purchased for family member for graduation and she picked this one out

I love my Surface laptop. I'm surprised, as I was a Macbook owner for so long, but find the Surface so easy to use!

Works great! I have purchased many of these for my team. They loved it

Replace my Surface Pro 6. This is very fast, easy to setup and performs well. The price was good and has everything I need.

Purchased for my daughter for college. Great pc. Color selection was a bonus.

My wife loves it we use it all the time to stream any show at the comfort of our bed!

high quality device, perfect for everything i need it for... Which is mostly essay writing and YouTube. Im not sure how it would hold up to games or anything but i enjoy it !

The Microsoft Surface Laptop is the best one I have ever had! If anyone is thinking about getting a laptop for school or personal use this one is it!

The laptop is really nice I love it soo much Thank you Best Buy❤️❤️❤️

I upgraded from my surface laptop 3 to the 5 and I love everything about this laptop!

Just what my son was looking for in a laptop. His homework is being done without stress.

This is a great product, loved the look and efficiency.

THIS is the Microsoft Surface Laptop 5 (touch screen), and is powered by an intel I5 1235U and 8gb of ram(DDR5X lets go! love to see it), and lets not forget the 512gb of internal - NON expandable storage. It is fitted with a very firm, sleek and polished shell that has absolutely zero flex and claims an 18hr battery life. Powered by windows 11 and pushed by Microsoft zero waste by 2030 initiative, lets see just how the Microsoft Surface Laptop 5 (laptop 5, Microsoft laptop 5, surface laptop 5? Such a long name) stacks up, so lets cut into it! Ports - Lets start off with the ports included on the Surface Laptop 5 (that's the name we will rock with for this review I suppose), but more importantly, the lack thereof. It has!!! One USB-C/thunderbolt 4, one USB-3.1 type- A, a headphone jack and Microsoft own proprietary power cable. Lets start with this power cable, this is in every sense of the word a Magsafe knockoff. It isn’t USB-C so you HAVE to buy the cable from Microsoft AND it is $90. Yes, you can charge it over its one USB-C port - but Microsoft recommends against it. Aesthetic - This is a clean aesthetic, very solid and very premium feeling. If this laptop had a strongest feature it would be in just how good it looks. I have to say, it rivals the MacBook in looks, as it is just so clean! It also has some weight to it, not heavy, but that “wow this cost money” kind of weight - 2.87lb’s to be exact. The Keyboard is nice… but not the most satisfying for me personally, this is one of those “go and type on it at BestBuy” moves as each person is different. Not a bad experience whatsoever, just not for me. Screen - The screen is somewhere between 1080p and 1440p, coming in at 2256x1504. This is a weird resolution but is otherwise unnoticeable on the laptop. It produces a nice bright picture while also respecting the battery life. Though that being said, I had the screen full brightness all day and never thought about the battery once. It does have quite a good touch screen with the ability to use a stylus should you fancy Microsoft. Overall a great, bright screen. Windows 11 - Ehhhh... it is what it is at this point, we are moving forward and this is…. Moving forward. Lets be honest, windows 11 isn’t the worst! We are all just hooked on Windows 7 and a dream. Windows 11 is quite clean, well planned out and generally I have no complaints with it. This is where I tell you to go try windows 11 and MacOS at BestBuy and let that guide you as each person really has different preferences and you aren’t wrong going either way. Camera/Mics/Speakers - Now I wouldn’t have really brought this up, as it is almost cultural now to expect some grainy camera on a laptop. That being said, the mac’s new crisp camera and Microsoft touting an “enhanced camera experience” while simultaneously putting the most middle tier 720p camera on this laptop is funny. The camera is meh but certainly enough to get you by, the mics are also quite nice for Zoom/Slack/skype but nothing to write home about - the same can be said for the speakers. There is no obvious speaker grills which means…. You guessed it! Rear firing speakers :) !! To be honest they sound good and I actually don’t have any complaints, I just don’t know why they didn’t add a speaker grill anywhere on this laptop to direct sound better. This laptop doesn’t have a fingerprint ID but rather opts into Microsoft face scanning tech or simple pin to unlock your laptop, the face scanning works well enough and allows a short enough pin that it isn’t much of a headache should it not work. Performance/Battery - You can certainly do light gaming on this laptop, and if you need just a bit more power/ram, they also offer an I7/16gb model of this laptop for a couple hundred more. This is every bit as much of a great daily driver performance wise. I took this to class, work, gaming and back on one days battery, which is nice! Was never worried at all about battery life and quite honestly could have taken it on two and MAYBE three days (a stretch) should I absolutely have to. Pricing - The Surface laptop 5 comes in four tiers I5/8gb/256 @$999 –I5/8gb/512 @$1299 and I7/16gb/256gb @ $1499 I7/16gb/512gb @ $1699, I think the price jump for storage is a bit ridiculous as you have to pay between 2-$300 for 256gb more of storage? Quite ridiculous when other brands just let you have an open M.2 slot to do that on your own or replace the onboard storage should you please. Conclusion - Where did the days go where Microsoft made fun of apple for more ports, more capability all for less money? This computer (although being touch screen), performs worse, has a lower quality build, worse camera, worse screen, worse ports all in a package that cost more! Even if you step outside of apple into the HP, Dell and other manufacturers realm this is a dated computer. Yes it has the new processor and windows 11, but outside of that, it really lacks any features that make it an everyday laptop without involving a dongle or changing my workflow. If you don’t care about ports, and just want a laptop that turns on and does laptop things, then sure this laptop executes at a high level with a USB port for your mouse should you want it. My final words on this laptop are really my entire opinion on it - You can’t try and outdo a MacBook, and then make a marginally worse product. This laptop is due for a redesign and I hope to try it again once they figure some things out. I would only recommend this laptop to someone who love this laptop for what it is AND isn’t - this is where I will say that you should go and test it at BestBuy and give it a go should it fancy you. And as always, BestBuy has excellent customer service and return policy, so you never have to worry about buying a product that you don’t like.

I like this product, it is really a wonderful product which accomplished all my requirements and very nice in look and feels wonderful working on it.

I really love my laptop. It is one of the best things I bought myself.

This laptop is an update of an older version, and works as expected.

Excellent laptop for studying and preparing to do my college exams! I highly recommended this laptop you will love it!

Its a perfect computer for the family! With so much activity in our lives, it is great to have a dependable computer. The fun features is just a plus!