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Customer Ratings & Reviews

Your price for this item is $870.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 594 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't found anything that I dislike about this product. It's great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far I use it for school have not had a problem with it does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my daughter for her Masters degree program and she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what my son needed for grad school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for work. Definitely a must for every day use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop I’ve owned!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was purchased for school, and it has been the best laptop I’ve owned!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCEllent device with excellent features for college

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, Horrible service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great but the service was abysmal. I will never buy something from this company again after the experience I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    :) very cute laptop battery does not last…………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect laptop and I really love working with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You’ll love this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s delivered everything that was oromised! Very user friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than Apple?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase I made! Computer wise. I was always an apple type of gal but I realized with the work I do, my apple just wasn't cutting it. It is like "where has this computer been all my life?". I am very happy with this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jenny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great laptop and is very good for school work.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful and slim laptop. Also good specs. Overall great laptop for everyday use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good News soñé improvista to Word very efficienent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface area

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, love it would definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my laptop number 1 en windows especial 11

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Touch screen
    Cons mentioned:
    Ram
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sleek and Snappy. I love it.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really liking this new Surface Laptop with Windows 11. This is my fourth Surface product and I’ve liked them all. This one is no exception. Right out of the box I loved the sage color that I chose. It’s subtle and modern looking. Not overbearing or gawdy. The laptop is very slim and relatively lightweight for its size, battery, and touchscreen capabilities. As with my other Surface devices, I like Microsoft’s proprietary magnetic charging cable. I worry less about breaking something when I forget to unplug it before standing up from a chair or when the dog trips over the chord walking behind my recliner. I also like knowing that I can charge it (albeit more slowly) with a standard USB-C charger should I ever forget my main cable on a trip. Setup was super easy. Windows 11 walks you right through everything. From location and keyboard settings to connecting to wifi, to downloading and installing updates. All that you really need to do is answer the questions as prompted and be patient while the system updates. Be prepared to spend a few hours getting things set up if you are coming from a different laptop and have a lot of software to reload and configure. If this is your first device or you don’t care about migrating software/data from an old laptop then you will be up and running in minutes. This laptop is really snappy. The combination of a solid processor and very good (for integrated) graphics makes it very responsive. I’m a gamer, so I have a couple of high end desktop and mobile rigs that I use when I’m looking to crush young kid’s hopes and dreams of becoming a pro gamer. But, they are huge, heavy, and run hot. They aren’t viable for portable gaming. This little unit, however, does just fine. If I turn down the settings, I can effectively run all of the games that I currently play. It’s not going to handle super intensive games very well, and certainly not on anything more than minimal settings, but for simple/older games, or online poker and Facebook games it will do well. The hard drive isn't huge, but that's not an issue for me. I store most of my data in the cloud, and only keep large files locally when I'm actively working on them. I usually only have a couple of large games on it at a time simply because I really only game on it when traveling and just need something to goof around with. My "real" gaming stuff is on other computers. If you are the type of person who stores years worth of pics and videos on your laptop rather than in the cloud, you will probably have to invest in an external hard drive to increase your capacity. The touch screen is great. I honestly don’t use it a ton, but when I need to pinch and zoom to see something or I want to scroll around in a document or web site, it’s quite nice to have. I haven’t had any issues with the screen. Corners work great and I feel like it “clicks” where I’m touching the screen. I also have a surface pen so I can use it for digital artwork. It’s not the easiest thing to master, especially if you are coming from physical media, but you can make some pretty incredible stuff if you stick with it and learn how to use the tools. Finally, I use it quite a bit for work, and when I want to quickly sketch a process map or workflow while in a team meeting, it's really handy. The resolution and brightness are awesome. It’s super crisp and clear. I love it. I do have a fedw things for you to keep in mind. 1. If you are coming from an older machine, makes sure you do a little research and figure out how to migrate any older software to a Windows 11 machine beforehand. 2. Do yourself a favor and get a version with 16gb of RAM. 8 just isn’t enough IMHO. 3. Give it time to finish downloading and installing ALL updates before you dive into setting up all your software and games. I didn’t wait, and I found that it was a little clunky when I tried to install and configure a lot of stuff while it was already busy downloading and installing a million updates. It really comes to life AFTER it’s done updating. Give it a chance. 4. It's not a huge screen. If your eyes are a little older like mine, you might have to change the text and/or object scaling a bit. It's easy to do; a simple Windows 11 setting. Just don't think you are stuck with tiny text if you find yourself squinting at the screen. This is a great laptop. It’s not cheap, but I trust the MS brand. It hasn’t let me down. I definitely recommend this unit if it’s in your price range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs perfectly and has a great feel to it! Exactly what I wanted

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is great, love the color and the key board color.

    I would recommend this to a friend