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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 598 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 598 reviews
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Make sure you get one with more ram

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay just wish I knew about needing more ram for games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but it would of been nice if was at the store when I went to pick it up on a Saturday and I had to ha e a project done for Monday...first time experience with buying something from best buy...would t of ever bought it if I nee you said it was in stock and then the day Im suppose to get it it's gone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice improvement over my last Surface Pro. Should have upgraded sooner

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty good not the best but good for basic work at home

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Laptop Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and reliable laptop. Very good quality especially for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new laptop for school and this one is perfect! I love the interface of this laptop. I highly recommend this laptop for school, work, and some light gaming. My husband has a Microsoft Surface that he loves which is how I came across purchasing this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use laptop.unique color and very fast to download.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    My

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend it very easy to use and not too complicated

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Ports

    Rated 3 out of 5 stars

    Pretty in Pink, but not better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is very unique, the design is sleek, and the screen slightly larger than the Surface Pro. I am working on getting used to the new Windows design. Other than that there are a few things I would change...the keys on the keyboard are hard plastic instead of a slight rubber that I am used too. It slows down my productivity because my nails slip from the keys. I also wish that this machine has a HDMI port and at least one other USB like most other devices in its class. And lastly...Microsoft keep using this weird power plug that is not compatible with anything else and when it goes out you are toast. Note: You can't even use the plug from your older Surface device because this one has to have more voltage. SMH Microsoft.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Lovely and Girly laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Love the rose gold. Light and confortable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for a student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a great computer for a college student. I would say that it wont be good for certain programs like CAD but will be suitable for coding. I was worried that it will start to lag very soon in its age or get too warm, unfortunately it does grt warm even wirh it being a few week old. However i only use it for google and homework, I don’t have any other application downloaded.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy to setup and use. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best One

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this computer. We have 3 in our household

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Surface 2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast machine, but some microsoft software is a bit comples

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Beats expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, completely customizable and light weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great for school. I can sit in my chair and get everything done. Only complaint is I can't figure out how to put icons on my desktop as Windows 11 doesn't seem to allow for that option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy jack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should. Meets school work requirements

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good design :)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer!! I recommend it works every pennie!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Sleek. Portable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, modern. Fairly fast and portable. Great for bringing to class or office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Exactly what i was looking for! don't regret

    I would recommend this to a friend