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Customer Ratings & Reviews

Your price for this item is $1,223.99
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The comparable value price is $1,699.99

Customer reviews

Rating 4.7 out of 5 stars with 220 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop 5 for its lightweight design, touchscreen capabilities, and long battery life. They appreciate its performance and sleek design, with many positive comments about its color options. While there are no major complaints, some customers have mentioned that the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 220 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop...super nice and stylish. I've had MacBook Air and this one is so much better and includes the touchscreen!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BIG DISAPPOINTMENT!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase this type of laptop unless you get the extended warranty. 3 months after the warranty is out the computer doesn't want to turn on now. 450.00 to send it off to Microsoft for them to repair it. Ridiculous!!! Spending $2,000.00 on a computer that dies within a year!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience! Laptop randomly reboots or freeze! Do yourself a favor and don’t even try with Microsoft :/

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    slow and overheats quickly!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for 8 months and it's already slowing down and overheating. I only use this for emails, web surfing, and online school discussion boards. It can't even run a YouTube video without getting hot and running slow. I would not recommend this laptop

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love our surface laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptops for school. Have tried many options with arguably better hardware, but nothing lives up to the surface laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great college computer for our Jr in College. Great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great computer and it’s pretty fast i dont have complains for now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Glitchy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last one was very good. This one is glitchy. It keeps asking me for my password every time I said it I keep having to reset it. It’s annoying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery time pathetic !!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft advertise 18 hrs battery life. It gives max 3 to 4 hrs battery life with nominal use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOES NOT WORK - PLEASE HELP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this laptop for 2 weeks and all the settings apps STOPPED WORKING! This is unbelievable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop 5 loving it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a little powerhouse wow! It was easy to set up, and I'm enjoying using it. So far, no complaints. It has the latest version of Windows, which was a learning curve because I was on Windows 10. It multitasks with ease. I have had three to four windows up with absolutely no issues. I think it's a great buy for the money

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speed, nice display and sharp, excellent performance, I want to say best of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Probably the best Windows machine out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb machine. Lightweight, ergonomic layout with spacious enough keyboard. Right level of CPU power and RAM for most coding and college work. A previous surface laptop (version 2) has held up pretty well after four years with quick bootup time and reasonable battery life. Doesn't have the UHD display like my old Dell. So, didn't give it top marks for display.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Lightweight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is light weight and fits almost anywhere. It is fast and easy

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Surface Laptop 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I had a surface book, and was disappointed that I couldn't get one just like I had. This one is better! A few little differences that were easy to adapt to, and it is lighter. Perfect laptop for my purposes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop is a winner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of the PC laptops, few lineups get to be so trusty and reliable as the Surface Laptop. When you look at the initial release this was goung head to gead with the old style Macbook Air. This was such a good product that apple had to redo the Air line including adding colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but it took some time to get delicered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. Unfortunately it took some time to be delivered, wish it would’ve been faster or have some availability at the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of surface

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer.easy to setup. The security features are good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery could last a little more, it ends after 8 hours of regular use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surface Pro LCD issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LCD screen developed issues with in a couple of days. Good that we could return and get a new one for replacement but did not expect the one picked from store will have issues.

    I would recommend this to a friend