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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 215 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's fast performance, lightweight design, and long battery life. They appreciate the touchscreen feature and the large screen size. The sleek design and helpful staff at Best Buy are also mentioned positively.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 215 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy ordered the laptop directly and they were so helpful and the laptop is so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Laptop, Great price. I will buy again. Love black color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked Microsoft Surface , the staff was very friendly at BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy purchasing process, including delivery and setup. I’m happy with my purchase as it was exactly as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at an affordable price. I have purchased several Surface Laptops versions 3, 4 and 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transfer of data from Surface Pro a Breeze!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this system and the transfer of info from my Surface Pro was a breeze!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful Laptop So Far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great laptop so far. My only nitpick complaint is that I wish it had a matte finish to reduce the fingerprints. But other than that, it's been working perfectly!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surface Laptop 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is generally excellent. However, the speed is a bit average for the specifications. Additionally, the battery seems to drain quickly. Here is a more concise version: The product is great, but the speed is a bit slow and the battery life is short. Here is a more detailed version: The product is well-made and has many features that I enjoy. However, I have noticed that the speed is not as fast as I expected for the specifications. Additionally, the battery life seems to be shorter than I would like. I hope this helps!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Works well with the Microsoft docking station to run two additional monitors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a computer for school? This would be the one! Quick, with a ton of storage space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great store help and great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two great employees helped me at the store and love my new laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well says an outside expert. I am pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great , fast laptop with awesome processing power. Highly recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check and Confirm specs before Purchasing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the surface laptop 5 on December 2022 and gave it to my wife as new year present. When we first opened the machine, while setting up the language preferences , Laptop screen got stuck and mouse wasn't moving at all. We also noticed screen was glitching. I was little surprised by this that i just purchased this brand new laptop for 1499 and while setting up a laptop, it hanged. I also purchased the surface laptop 4 and never had any issues like that. Little disappointing on best buy store sales rep for telling me that surface laptop 5 has more then 3.0 GHZ but it was was 2.60 and laptop having software, hardware issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. We have purchased several of these and they work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love surface laptops. Paired with the service of bestbuy makes it even better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy and Good to Go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone we felt with was kind and efficient. Also knowledgeable in the entire buying process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop would definitely recommend who is looking for some fast workspace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good to work and very reliable. This is my second one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer for my daughter! She absolutely loves it.

    I would recommend this to a friend