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Customer Ratings & Reviews

$1,149.99
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Comp. Value: $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 185 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop's battery life, build quality, and portability, making it a convenient device for on-the-go use. The processor speed and AI performance also receive positive feedback. Some customers find the screen brightness to be less than ideal, and the gaming performance is only adequate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-185 of 185 reviews
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great first gen AI Laptop

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the opportunity to try this Microsoft Surface Laptop 7 out and overall it is a great laptop if your looking for a premium device for productivity like Web browsing, Microsoft Office apps like Excel, Word, Powerpoint and etc. One of the biggest weakness for windows for window laptops in the past has been poor battery life. Intel powered ones were just horrible or underpowered and AMD powered ones were better but still was lacking compared to the newest MacBooks with the M chips. The early adoption of ARM chips with Windows the apps were lacking. Even more recent ones like the Qualcomm 8cx Gen2 chips the chip was ok and the support was ok the laptop's I've seen were more of the budget kind and the power didn't work well with traditional apps that still use X86 and not native to ARM Specs; 13.8 HDR 3:2 Aspect ratio LCD Screen with 120hz and 600 nits of brightness ( reported) 16GB of LPDDR5X RAM 512GB SSD Qualcomm X Elite SOC X E80-100: The middle variant of the X elite chip The thing with these new Co-pilot + pcs are the min specs are 16GB of RAM and 256GB SSD so you know you'll get a decent amount of RAM in the base model if that is all that you want. Plus with the Surface laptop you can upgrade the SSD with a 2230 sized one if you want so you don't need to pay the premium for the bigger ssd if you don't want to. I have been using this for a while now and the battery life is better than what I have gotten compared to other Intel/AMD powered general purpose premium laptops. I mostly been using this for web browsing, youtube,netflix, and some very light gaming. The games are older so not gpu intensive at all. The GPU in this computer is lacking compared to the integrated ones in intel and AMD chips but this isn't meant for gaming or like intense video editing. As far as the apps that run native on ARM like Microsoft Edge the battery life and experience is great. I have noticed apps like discord is kind of sluggish but this Prism emulation is new so we need to give devs time to make their apps ARM native Now onto the Copilot part of this computer. They did remove the recall feature as of the writing of this review. Though if you sign up for the windows insider you can try it out I believe which is basically a beta. I have tried the live translate and the co create in paint and its nice. The live translate would be great for Video calls If you both don't speak the same language or in videos like youtube even. The Cocreate is nice as well you can make some nice pictures of what you tried to draw or make. Conclusion: I do hope Windows makes the effort to keep on working on Windows on ARM with them and their partners because it is the future. The better battery life with ARM chips and the power we can get from it is great for portable devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent attempt at taking on Apple's M processors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop - Copilot+ PC seems to be an exciting and promising addition to the lineup. I just picked up the Snapdragon X Elete version with 16GB RAM and 512GB SSD. My initial thoughts - display is plenty bright with great resolution, trackpad and keyboard are excellent, and it includes a decent variety of ports, especially when compared to the MacBook Air. My initial gripes are the display not being OLED, the massive hit on battery life running non-ARM apps, and how heavy it is. If you’re after performance and AI capabilities, the Surface Laptop 7 is worth considering, but make sure you go in understanding what you are getting into.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of room for improvements

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR: Had high hopes for this, but there's so much to be desired. Having major network spike issues while my M2 Air, HP Spectre 360 never had this issue. Hoping the next set of updates fixes it. I can't recommend the Surface at this time due to the network and display issues I'm having. Maybe in a few months this will be worth the price tag. Get a Vivobook or a Samsung Edge unless you care that much about the trackpad and keyboard. Didn't have issues testing out those machines with the same issues I have here. Cons: - Network spike issues with the latest drivers. I can only join meetings while hard wired now - Issue with the display as others mentioned. It looked like the NPU was dying after 1 day of use? Did a reboot and it hasn't come back yet - Battery life is nowhere near as good as Qualcomm or Microsoft say it is with basic office usage Pros: - Gets bright enough to use on a daily basis and even in the sun. - Doesn't get as loud as the HP Spectre - Fans don't ramp up as quickly on the better performance mode or recommended - keyboard and trackpad are on par with my M2 air. - Performance is great issues with my tech stack - Fast boot-up time - Feels and looks like a $1300+ laptop

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lower price at Microsoft

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always loved BestBuy for their great deals. This device is sold $400 cheaper at microsoft. I wish they offered the same price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading Estimated Pickup/Delivery Dates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial estimated delivery date was December 20th, which I ordered on December 16th. However, there is currently no estimated time of arrival (ETA). The call center representative is also uncertain about the availability of the stock and has no alternative options.

    I would recommend this to a friend