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Customer Ratings & Reviews

$1,149.99
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Comp. Value: $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 184 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Surface Laptop's updated performance and quality, with many praising the impressive battery life and fast Snapdragon processor. The sleek, minimalist design contributes to its premium feel and enhanced portability. Users also appreciate the clear and bright screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 184 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent upgrade - but looses pen support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this is a nice update in performance and quality, it would have been better if it supported the Surface Pen still!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    great computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pretty design and it has worked really well so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and beautiful hardware. The keyboard is exquisite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Co puppet PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for the price. Also the Recall feature from Microsoft never came.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Size Matters

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the compact size. It's more manageable for portability.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The best Surface Laptop ever!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the latest Surface laptop from Microsoft with Snapdragon X Series processor. I have been a Microsoft Surface user since it was introduced. I have used mostly the Pro devices, but this is my first laptop with an ARM processor. This ultraportable laptop has a sleek design with the thinnest bezels of any Surface I have ever used. This lightweight laptop comes with a 13.8" beautiful PixelSense display that supports touchscreen and a dynamic refresh rate of 120Hz. Coming to the processor, this one is powered by the Snapdragon X Elite SoC. This is the first Windows on Arm processor that competes with other silicon, and you can't find the latest Surface devices in any other silicon variants. I was initially hesitant because of the applications that might not be supported for this architecture, but I was able to install most of them available. A handful of the applications that are not yet updated for the arm64 version do run on Microsoft's emulation. The best part is that you might not notice any difference when running any application if it runs natively via the emulator. The best feature of this laptop is the battery. I have used laptops where I needed to charge them every day, sometimes multiple times in a day. This Surface lasts 2-3 days of runtime before I need to charge again. You can simply say this is a device that is designed to last all day for your workday. Another notable feature of the laptop is the repairability. Microsoft has made is much easier to replace the parts like SSD, battery, etc. but beware of breaking any warranty. The sleek laptop design still accommodates a full USB A port, two USB C ports, and the 3.5mm audio jack. On the right side, you have the Surface magnetic connector option if you would like to use the included 39W power supply. You can also charge it via the USB C ports or connect to a docking station. The keyboard design is smooth and typing on it is so comfortable. The backlit keyboard is very responsive and tactile. The trackpad is a haptic touchpad and is the smoothest and largest one I have ever used. You can feel the clicks and it is fully customizable for your usage. This Surface laptop comes with Copilot+PC preinstalled. This is the AI assistant that can be interacted natively with via text and can be launched using the dedicated button on the keyboard. This is enabled by the dedicated Neural Processing Unit onboard. Copilot+ includes a collection of features like AI image generation, enhanced video calls, real time language translation and transcription. This is just a start and there will be more features added in the future by other applications as well. Overall, this is the best Windows laptop I have ever owned and used. If you ever wanted to have a MacBook like device with Windows OS, this is it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft review.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a pretty good laptop, but didn't like how it couldn't connect to certain applications due to it being on the Arm Network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, stylish laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, stylish laptop. Didn’t need the tablet functions of the Surface Pro, so this checked all the boxes for what I needed. Good deal on Black Friday sale

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Copilot is intrusive, Qualcomm chip not native

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality is great but copilot is extremely intrusive, and the snapdragon processor doesn't have the architecture to run a lot of apps natively, meaning it has to emulate the apps which significantly hinders performance. My coding IDE's and various planning apps ran absolutely horrible. Don't recommend

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dream come true

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, beautiful package, and great sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice one and will recommend it to anyone. Very solid system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Microsoft Surface Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Only had it for a week, but easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop 7 a great laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a Surface Laptop of my own, but purchased this one for my son because I have had such a great experience with mine. Now it comes with Copilot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for the female colledege student

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a young college stident and she absolutely loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop 7th

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Some apps are still limited however it should get better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole buying experience was easy and the associate that helped me was very knowledgeable. BestBuy has lots of choices in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good very very laptop good laptop word limit ugh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Surface I have purchased and it is exactly what I have come to expect from the Microsoft Surface.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite there

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many app incompatibilities due to arm. Developers reluctant to implement Windows arm support.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an Apple product user in my personal life, this laptop is a perfect companion for my new work laptop.

    I would recommend this to a friend