Customer Ratings & Reviews

I bought this computer in February 2025 and have owned it for about 9 months. Every month, through daily usage, it just becomes slower and clunkier; I take care of it with updates but to no avail. I have a previous Microsoft Surface laptop, but this model is awful. It keeps freezing, and the passkeys option does NOT work. For the amount I paid, I was expecting more. I would avoid this computer.

Workers very knowledgeable was a pleasant visit & really luv my new laptop

Great product. Everything my son wanted and more. Microsoft is one point.

Service was great in the store and the laptop is exactly what we needed

still getting used to this - - at this point I feel it is probably more than I need

It's been awhile since I've had a laptop have errors installing basic software and freeze as much as this laptop does. I mostly use basic programs like Word, Excel, google browsing, and low-GPU games like poker stars. I get errors installing simple programs, eventually get them installed with multiple attempts. 2 poker stars windows froze my laptop twice in a row requiring hard restart. Maybe I got a defective model, but I am not impressed with Snapdragon so far.

Copilot is very weak, most of the responses are irrelevant and sponsored. Battery is week. Not recommended!!

The hardware has received a decent upgrade but the marquis Copilot features are a dud. This computer has a dedicated Copilot button that, after an automated update, links to a web app. No integrated AI features, no timeline, nothing you can't get on any computer with a simple download. What a disappointment. I returned my laptop and will wait for the future to actually arrive. There are only a few reason I can imagine that caused Microsoft to limit the capabilities they used to advertise this generation of laptops. Copilot is likely to drastic reduce battery life, lead to possible exploits or is just too buggy to maintain in its original state. What a shame.

I've had a surface before this one and was very impressed. After buying the surface 7 I did end up returning it. I was running into a lot of issues with the software lagging out and not responding. I had heard other people were not enjoying the Snap dragon processor also.

The computer is fine. However, the package deal was to include Webroot antivirus and I also have been paying for Trend Micro antivirus and neither product will run on these computers or on the Surface Pro tablet I purchased as they are not compatible. I'm pretty sure they knew this when they advertised the package for sale or they just don't research to make sure the software is compatible. Either way I did not get what I purchased.

It freezes every time you try to write on a pdf. it is over $1000 which absolutely absurd for it not to run in perfect condition.

Charging port is not charging in less than 4 months

The computer was hacked just after purchase combined with identity theft issues. While there are several possibilities, I hope the problem did not begin at the point of sale.

Very bad because I don't receive nothing and don't give me any reason why

I’m trying to switch from being a diehard Apple computer user to PC Microsoft and this was a disappointment.

Wasn't very happy with this purchase. I returned it

Snappy in web browsing and Microsoft Office, great battery life and screen. Literally perfect besides a chunky power brick

great display, snappy, and incredible battery life. macbook airs finally have competition!

Absolutely loving the product. Best product. Recommend to buy.

This is insane. The photo shows OLED display yet nowhere anywhere does it say Microsoft has included an OLED display panel. I have only found IPS panel. This is not cool and bestbuy doesn’t even say anything. I wonder why this laptop is frequently returned on Amazon…