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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 203 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 203 reviews
  • Rated 4 out of 5 stars

    Great choice in PC world!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great service and prosuct. This laptop delivers in functionality and the greates of satisfaction. Did not regret purchasing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. My daughter is very happy with her new laptop. Sales associate was very helpful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer: great! Operator: needs experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just difficult for me to go from using a MacBook Pro to a PC otherwise I'm sure it would be a 5 star rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft gal

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love anything and everything Microsoft products , very satisfied customer for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and use for my college student needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    grey box good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    grey box pictures sound buttons battery grey box good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best workers ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and they are fast at fixing the problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best brand !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stylish computer. I love it. Very efficient. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be better. I feel like I upgraded from my Mac to Microsoft. It really is an upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my only comment s white letters on grey keys are not easy to see. Otherwise it's similar to my last surface laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable! One of my best purchases ever. I wish I knew about best buys quickness earlier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bought for my college student

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice laptop and great price. swift installation and quality graphics.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Audio Not Synchronized

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Microsoft surface laptop, copilot + pc 13.8" - snapdragon x plus 10 core - 16GB memory - 256GB SSD (7th edition) - platinum. I purchased it a little over a month ago. I have had a few occasions when the screen freezes while playing a game downloaded from Microsoft store or after having a show on Paramount plus website for a few minutes. My biggest problem has been while watching movies, shows, etc on Netflix, Paramount plus, and YouTube that the audio is not synchronized with the video. The voices/sounds are slightly ahead of the corresponding visuals on the screen. It starts off well, then eventually is not synchronizing. This happens 90% of the time, very annoying.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my wife so she can be able to work from home. She loves it and i love it that she loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this laptop but wish that it had more ports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything is the best deal thanks good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth running laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than it being a bit heavier than we'd like, it's a pretty good laptop.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not ready for business use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop. But the Microsoft version of ARM does not work with some apps and websites. Also, would not work with my check printer and my check scanner. For me it is not ready for business use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Compture purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate was very knowledgeable and helpful. Plus I received a free TV with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very dissapointing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed. Arrived a day late. Needed massive mandatory updates. Hyped and silly new features don't work. Legacy software oftentimes does not work at all, like at all. If you were expecting an M1 moment, don't. MacBook Air M1 8GB was vastly more impressive on day one. I haven't measured the battery life but it's not shy about consuming battery %. Expecting 6 hours or so, not the 20 hours that were hyped. Not ready, intereresting beta product.

    No, I would not recommend this to a friend