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Customer Ratings & Reviews

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$899.99
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Comp. Value: $999.99

Customer reviews

Rating 4.6 out of 5 stars with 212 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
89%would recommend to a friend

Customers are saying

Customers highly value the Surface Laptop for its overall performance, fast processor speed, and impressive battery life. The laptop's portability is also a significant advantage, enhanced by its lightweight design and convenient screen size. Users appreciate the touchscreen functionality and find the design aesthetically pleasing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-212 of 212 reviews
  • Rated 1 out of 5 stars

    Charging issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging port is not charging in less than 4 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was hacked just after purchase combined with identity theft issues. While there are several possibilities, I hope the problem did not begin at the point of sale.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Désappointement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad because I don't receive nothing and don't give me any reason why

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow trackpad for mouse. Non responsive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m trying to switch from being a diehard Apple computer user to PC Microsoft and this was a disappointment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't very happy with this purchase. I returned it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Excellent fot students!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snappy in web browsing and Microsoft Office, great battery life and screen. Literally perfect besides a chunky power brick

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    lightweight, beautiful workhorse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great display, snappy, and incredible battery life. macbook airs finally have competition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving the product. Best product. Recommend to buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    False Advertising

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is insane. The photo shows OLED display yet nowhere anywhere does it say Microsoft has included an OLED display panel. I have only found IPS panel. This is not cool and bestbuy doesn’t even say anything. I wonder why this laptop is frequently returned on Amazon…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for mobile use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid surface devices. They only allow one to use 80% of the battery unless you go into the surface app and ask for permission to use 100%. Completely absurd and no way to disable this setting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    same old

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I suffered in 2021 with the first iteration of Snapdraggon on PC; it was a Samsung Book S laptop. No more than 6 hours of battery life, despite the 20 plus hours Samsung claimed, lots of incompatibilities... Another fiasco. I do not like Mac at all, but honestly PCs manufactures suck, all of them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Basic things don't work. For example email client

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic things don't work. For example email client outlook does not sync well with gmail! There is no real customer support whatsoever. The agents will keep talking but don't resolve issues.

    No, I would not recommend this to a friend