Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.8 out of 5 stars with 290 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 290 reviews
  • Rated 4 out of 5 stars

    I'm Lovin It

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer! It is touch screen and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product so much

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Come with build in copilot AI , it will track everything you have done from the pc, and help you to organize almost everything from your email, calendar to all works , what a nice design!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    insert cool emoji

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a good laptop, do i wish i got it in another color? yes. Did i wish i waited for the price to drop? yes. Battery life isn't the best but it plays the sims 4 fine, and gets my homework done so it's good in my book.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter will hopefully enjoy this computer for homework. Just got it so need time to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me several times,thru the years. I m happy with your services

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mister

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is reasonable at best buy and the customer care is wandefull

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Surface Owner

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Copilot!!! This is my 4th Surface product and I'm super pleased with the features of the pc especially the AI features. Looking forward to seeing all I can do with this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My latest and greatest

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything i want and everything i need - plus geek squad to support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! Speedy process and excellent knowledgeable staff!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop Surface!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered and received in the same day! Computer cam packaged nicely and with no problems. This is my first surface laptop and I am excited to see how it turns out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this surface laptop to my now college student and she’s is very pleased working and studying with it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for zoom meetings

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It okay just another laptop battery it runs fast out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unlucky to get one had problems.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and the shape, style, etc. I bought it for my kids, but after 6 weeks we used it, multiple problems happened. The screen had flash. Occasionally it automatically restarted. And the key issue was that the touchpad didn't work any more. So annoying. But still thanks for return it as a gift card after I bought the BestBuy membership.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop purchase! Love the color, functionality, and it’s lightweight and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heavy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's kinda heavy but it's personally about the same as MacBooks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Copilot PC

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy price for a laptop PC is best in the market!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got this for my granddaughter unable to give opinion yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and we had great customer service in the store when we were picking it out

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cant handle updates

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't handle some updates for certain apps will constantly say updating

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi Jorel, thank you for your feedback. We appreciate you taking the time to share your thoughts with us. Your feedback is important to us. We'll make sure your comments reach our team. snapdragon

  • Rated 1 out of 5 stars

    Doesnt have pen input. Lied to by rep.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into store and was sold surface laptop 7. I was encouraged to purchase a new surface pen and assured it was compatible by the store rep and his manager. Only to come home and find out it the pen needed a charger that wasn't mentioned by the sales associates AND per microsoft, the pen is not compatible at all, which is conflicting with information on the bestbuy website. Sales associates dont know the products their selling at all.

    No, I would not recommend this to a friend