Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.8 out of 5 stars with 290 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-290 of 290 reviews
  • Rated 1 out of 5 stars

    Not happy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device didn’t last seven months…stopped turning on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Misinformed prior to purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not aware that I would need to purchase a Copilot Pro Subscription in order to have full functionalility of Copilot within my Office 365 Suite.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Display issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return due go display not working after the 2nd day. Confirmed this is a known issue with this model.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr. M

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product I've ever purchased and since I did not use it much before the refund date have just wasted $1200 on a junk computer and $200 for the Geek squad to unsuccessfully fix it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop I use it every day for organizing media, updating client profiles, and streaming series for hours. the speaker system is phenomenal, the battery lasts without the charger for a while even with a variety of tabs open. I love the sleek pink as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy girl happy life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my girl she loves it it’s everything she needs for school and work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer. Clearest screen. Beautiful color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A writer’s dream

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for writing my book. The built in AI feature helped design a beautiful book cover!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Printer connection problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I realized the processor is not intel instead of RAM , so I even cant connect to my printer

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi MeiyaL, thank you for your feedback. We’re continuously working to expand support for printers. Currently, over 8,500 modern wireless printers from top vendors are compatible with Snapdragon X Series powered windows PCs To ensure compatibility and for the most up-to-date list of supported printers, please check https://www.qualcomm.com/snapdragon/laptops-and-tablets/printers. snapdragon

  • Rated 5 out of 5 stars

    Microsoft Surface Laptop -great purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with my Surface Laptop. It arrived on time. I had no issues with the order and delivery.

    I would recommend this to a friend