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Customer Ratings & Reviews

Your price for this item is $949.98
The comparable value price is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 305 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 305 reviews
  • Rated 4 out of 5 stars

    Mister

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is reasonable at best buy and the customer care is wandefull

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My latest and greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything i want and everything i need - plus geek squad to support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! Speedy process and excellent knowledgeable staff!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop Surface!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered and received in the same day! Computer cam packaged nicely and with no problems. This is my first surface laptop and I am excited to see how it turns out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this surface laptop to my now college student and she’s is very pleased working and studying with it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for zoom meetings

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It okay just another laptop battery it runs fast out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unlucky to get one had problems.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and the shape, style, etc. I bought it for my kids, but after 6 weeks we used it, multiple problems happened. The screen had flash. Occasionally it automatically restarted. And the key issue was that the touchpad didn't work any more. So annoying. But still thanks for return it as a gift card after I bought the BestBuy membership.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop purchase! Love the color, functionality, and it’s lightweight and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's kinda heavy but it's personally about the same as MacBooks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Copilot PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy price for a laptop PC is best in the market!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got this for my granddaughter unable to give opinion yet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Microsoft Snapdragon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft snapdragon 10 core is slow and needs 32gb memory with 12 corr

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and we had great customer service in the store when we were picking it out

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cant handle updates

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't handle some updates for certain apps will constantly say updating

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi Jorel, thank you for your feedback. We appreciate you taking the time to share your thoughts with us. Your feedback is important to us. We'll make sure your comments reach our team. snapdragon

  • Rated 1 out of 5 stars

    Doesnt have pen input. Lied to by rep.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into store and was sold surface laptop 7. I was encouraged to purchase a new surface pen and assured it was compatible by the store rep and his manager. Only to come home and find out it the pen needed a charger that wasn't mentioned by the sales associates AND per microsoft, the pen is not compatible at all, which is conflicting with information on the bestbuy website. Sales associates dont know the products their selling at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device didn’t last seven months…stopped turning on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Misinformed prior to purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not aware that I would need to purchase a Copilot Pro Subscription in order to have full functionalility of Copilot within my Office 365 Suite.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Display issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return due go display not working after the 2nd day. Confirmed this is a known issue with this model.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr. M

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product I've ever purchased and since I did not use it much before the refund date have just wasted $1200 on a junk computer and $200 for the Geek squad to unsuccessfully fix it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer. Clearest screen. Beautiful color

    I would recommend this to a friend