Customer Ratings & Reviews

Purchase as a gift for student starting her university studies in Mexico

Solid laptop, liked it so far! Design and build is impressive.

Excellent laptop for my son who is in an early college high school he will continue to use it in college

Great product that works really well. The laptop processes at a high speed.

I love the surface product! The copilot AI is seemless and runs smooth. I HAVE NO COMPLAINTS.

I purchased a Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus 10 Core - 16GB Memory - 512GB SSD (7th Edition) - Sapphire last month. I had a previous model from 5 years ago with half the memory and disk space capacity. The battery life in this new model lasts 3-4 hours. it's slightly heavier than the surface laptop from 5 years ago and that's the reason for the 4 stars vs 5. However, i did know that before I purchased. Best Buy had a good sale at the time of purchase and that fit within my budget. The screen resolution is sharp and laptop meets my daily needs.

My granddaughter loves the “ease of use”, speed and the copilot feature.

Good value. Very nice package. This is a replacement for a Surface Pro 3. It enables me to move to Windows 11

Color is very good. Haven't seen any issues with performance so far. 4/5 as Office license was not included.

Got this laptop for my elderly dad. He loves it! Very simple and easy for him to use.

Very fast and efficient. I love the color choice and the features

Super nice. I am a professor so I need something quick and efficient for grading. I also do a lot of research so this checks all my boxes!!!

Wifey loves it! Thanks, Best Buy! I will be returning.

Great copilot+ PC very slick and got lot of juice in it. Highly recommended laptop

While the computer itself is favorable, there is a known problem with the charging function and Microsoft has yet to correct it. After having this for 4 1/2 months it would no longer charge. We have a second Surface in the family and tried the other charging cable - still it would not charge. Through Microsoft's website we reported the (known) issue and started a work order, sending the (new)computer back to Microsoft to fix the charging issue. We received it back shortly after but they did NOT fix it - they simply included a nasty note saying that they found (damage) not covered by the Manufacturer warranty. We (my wife and I) work office jobs and our computers stay on our desks ; there has been no "Damage" - but now we have 5 month old computer (with 7 months remaining on the Best Buy 12-months interest free plan" that cannot function! Beware - what good is a laptop if it cannot charge. Lok for yourself on the Microsoft service threads and Google - it is a very known problem (on their part) and they refuse to do anything about it

Beautiful, fast laptop with more ports than the previous Surface Laptop we had. Copilot integration is really cool too although sometimes flaky.

The best computer ever! I use it everyday for all of my work.

Great laptop for business. Easy to use out of the box.

Excellent laptop for my design needs, I've been using the laptop for work at least 8-10 hours a day.

Excellent model, fast and dependable at a great price!