Customer Ratings & Reviews

Great computer for college student or anyone using Microsoft programs.

Does what we have asked of it so far . It has been plugged in the entire time so no experience with battery life.

A good laptop overall, but it kcould use a few more usb ports

Great laptop for the money. Screen is a little on the small side but overall good

I love the color and the shape, style, etc. I bought it for my kids, but after 6 weeks we used it, multiple problems happened. The screen had flash. Occasionally it automatically restarted. And the key issue was that the touchpad didn't work any more. So annoying. But still thanks for return it as a gift card after I bought the BestBuy membership.

I love my laptop purchase! Love the color, functionality, and it’s lightweight and easy to use.

It's honestly a really nice laptop. I got it in the color black and its just so beautiful.

Awesome laptop . Grady for college and everyday use ! Super fast and easy setup .

Work great and help alot for school but it small and can take any where

best buy price for a laptop PC is best in the market!!

Cannot print from laptop. Had a problem connecting to my one year old HP printer. MS support says that my new ARM based Surface is not compatible with HP printer. Now I am stuck with a computer that is somewhat worthless to me other than surfing. I print a lot of documents for my home based business.

It's kinda heavy but it's personally about the same as MacBooks

best labtop for collage, its been easy to use so far

Very pleased with this latest model. It has lots of new features

We just got this for my granddaughter unable to give opinion yet

It okay just another laptop battery it runs fast out

I really like it, and will likely try the new Surface Pro 11 , but will spring for the Elite Snapdragon chip and higher RAM this time.

Great laptop and we had great customer service in the store when we were picking it out

I love this laptop. That's the most direct comment I can give. It's beautiful, well built and the blue color is very different in a good way. Display I like smaller screens so this 13" screen is perfect. The screen is bright and colors are vibrant. It's also 120Hz so it scrolls beautifully. They seemed to make the bezels smaller but still could use some trimming. It is a touchscreen so if that's important to you, this is the device. Ports This comes with a standard USB port as well as two USB C ports. It also has a headset port and, for some reason, an SD card port. With cloud storage it's hard to know why these are still needed. Performance I have always been a fan of ARM processors. They run without fans and don't have all the overhead of x86 processors. The battery life is supposed to be better and while this device battery is better than x86 processors I haven't seen it being the 10-12 hours that's advertised. Not having the Elite processor I really can't compare but the Plus processor is very fast and I haven't had it bog down at all. Finally standardizing on 16GB RAM is a nice plus as well. One thing to keep in mind is being an ARM processor, if you run an application that is not specifically built for ARM you need to use emulation. This is seamless since Microsoft included the ability to emulate apps. While it is seamless to use you can get some performance hit. I have used some video and picture apps that are not built for ARM and didn't see too much of a hit to be concerned. Copilot+ AI Now for Copilot+ AI features. My initial assessment is the five features included currently are very basic and really don't set this set of functionality any different than what is already available outside of Windows. The Cocreator function is a fun thing to play with but it will take some more refining to make it a valuable tool. Restyle images is really not more than a cool application with no real use. I tried to see how this feature would be used to make an impact and really didn't find much beyond curiosity. Image Creator is interesting and I spent more time using this than any other copilot feature. AI really does a good job of envisioning what you ask it to make. However in the overall value for Windows, this is the third image based feature and really doesn't make Windows more powerful. The other disappointment is most of these features require online access to use. If you don't have access to internet, these features will not work. I do think this is just the beginning for Microsoft in adding AI functionality to Windows and being prepared with a Copilot+ device will allow you to use these features when they come. Overall is a fantastic laptop and I highly recommend it,

No idea as between online customer service and in store customer service the product was lost, finally delivered to a store for pick up and didnt have the hardware promised. The entire experience was so bad I am challenged to imagine a situation where I would ever purchase something from BestBuy again.