Customer Ratings & Reviews

Pretty good and easy experience, the only thing is the trade in value was pretty low for my items.

Very good and efficient. Highly recommend the laptop

With the snap dragon processor, it only allowed me to download not as many things as the new HP that I got nothing really against surface just needed more of a traditional style computer

Good computer works well i like using it for my work

Great laptop. Got the smaller one and its actually a great size. Slightly heavier than id like and compared to the business version that I use for work . Fast and very nice. No problems at all.

This is a great computer. The image quality is great, the speed is fast and the touch screen just adds to it.

Microsoft Surface Laptop. Windows 11 with touchscreen

The key board is problematic. Right after i completed setting up my computer, the whole keyboard except for the alt button stopped working right. I had to press down on the keys to get the keystroke to register. Additionall, i had a similar problem with an earlier product. 3 months after i bought it the keyboard stopped working during an exam. Needless to say, i have had a very disappointing experience with this laptop. I give it three stars because i like everything else about it, but kepboard is what makes it functional. So if the keyboard isnt reliable, then i might as well get a different laptop. I would not recommend this product to a friend.

This is a great little laptop! The quality is superb and has all the functions I need/want - backlit keys, face ID. The camera is very good for conference calls too. Highly recommend this device.

A good laptop overall, but it kcould use a few more usb ports

had the older version of this and love this one as well. I do miss the felt pad though

Love the laptop. It’s the perfect size and very lightweight. I haven’t used it for school yet, but I know I’m going to love having it.

The color is so absolutely gorgeous. I’m so pleased with this replacement for an older laptop.

Awesome laptop . Grady for college and everyday use ! Super fast and easy setup .

best labtop for collage, its been easy to use so far

Very pleased with this latest model. It has lots of new features

I really like it, and will likely try the new Surface Pro 11 , but will spring for the Elite Snapdragon chip and higher RAM this time.

The Microsoft Surface Laptop has some outstanding features. It is very sturdy and sleek, and comes in some beautiful colors. It is very thin overall which is amazing considering the processing power and capabilities. It is lightweight and portable. The first thing I noticed was the outstanding display, with a thin bezel, that makes it seem much bigger than 13.8". The touchscreen is extremely responsive. The colors are vibrant and images crystal clear. The keyboard is lighted and smooth - very comfortable to use. The touchpad is also very responsive, but I did have an issue of it freezing up a couple of times during some applications. I had to close out the app and restart - then the touchpad came back. The charging cord has a very unique connection design (so it's not universal). I don't care for it because it is magnetic and can stick to the side of the port, rather than being inserted properly. It also pops out very easily if on my lap. If it's on my charging stand, this wasn't an issue as long as I made sure it was plugged in correctly. However, it does charge fairly quickly and has an amazing battery life. I have used the laptop for well over a day and a half with it still registering 40-50%. The Snapdragon processor is impressive, fast and provides great performance. The laptop itself is wonderfully designed. Some of the new software, driven by AI, is helpful and will improve productivity, and some fell short of my expectations. There are Studio Effects features for live chats/videos that are nice, including a blur background, which is easy to turn on with one click under that battery icon on the taskbar. There is a Microsoft Office icon on the taskbar, which is an efficient way to access the office software. The new Cocreator in Paint is supposed to assist is the creation of drawings/graphics. I found it very cumbersome to use, and the AI images were not always reflective of what I drew. It was also slow and not responsive enough. The laptop has a Copilot key on the keyboard, which opens the Copilot software. This features is good for research and finding resources on specific topics, but sometimes fell short on the content. For example, I asked it to list all the nonprofits in my county (I was specific with the county name). It listed four organizations, but one was in another county, in fact another state. It also listed five un Google maps results, two of which were not in my county. The Designer image creator is spectacular however and can be accessed through Copilot as well. Copilot is also time saving, fun and creative for things like helping with recipes, planning trips and provides hints for things to look up. Overall, this Surface Laptop is terrific and will become my everyday, go to device. I look forward to some of the software updates in the future.

I want to start off by thanking the Best Buy Tech insiders Network and Microsoft for sending me this new Microsoft Surface Copilot+ PC Laptop. I have had many Windows laptops & desktops over the past 44 years as well as other computers. I always preferred the Mac to Windows for various reasons but of late, as of Windows 11, I am enjoying the Windows platform a lot more. The past few Windows PC's were pretty slow as compared to the Macs that I owned. Until now. This Microsoft Surface Copilot+ PC Laptop uses a Snapdragon X processor which is as fast or even faster than a MacBook Pro M3, that is very quickly making me like Windows more than before. It is so fast, when I open the lid, the Windows Hello recognizes me instantly and gets to the desktop within a few seconds. Microsoft Edge opens in about a second whereas opening Google Chrome on my Mac Studio M1 Max takes about 3 seconds. I don't want to review this laptop by comparing it to my Mac but I think I will be using it more often than my Mac. This Surface laptop has a touch screen and I like it as none of my Macs have ever had a touch screen (except for my iPad). It comes with 16Gb of RAM and a 512Gb SSD for storage. It has 2 USB-C jacks, one USB-A jack, a headphone jack and a charging jack. This particular laptop is a beautiful sapphire blue color with a very smooth feel to it. The touchpad is very responsive and you can set the active area for the right click and can have haptic feedback for clicks if you want. You can set various gestures for the touchpad as well. The resolution of the screen can be set as high as 2304x1536 which is like 2K+. I was able to stream the screen to my LG TV wirelessly as it automatically detected the TV without having to use an Amazon Firestick, Chromecast or AppleTV. The camera records video at 1920x1080. The paint program has changed drastically. Paint has a great new feature called Cocreator. Cocreator allows you to draw a picture and will generate a new image based on your drawing using AI. Even if you can't draw, Cocreator will make you look like a great artist. Another feature is ImageCreator which uses AI to create a picture totally using your text input. This brings me to another great feature called Co-Pilot. Copilot although it is available on the web, there is now a dedicated key on the keyboard that brings up the Copilot screen. From that screen, you can use one of the functions to help you as "Your everyday AI companion". You can chat with Copilot and ask it any kind of question. You can create graphics by clicking on Designer and like ImageCreator, you can describe what you want to see and it will generate the image for you from scratch. You can choose Vacation Planner and tell it what your perfect vacation would be like and it will bring up a list of suggestions as well as photographs using Bing Images. There is a cooking assistant that will bring up the ingredients and the recipe. If you ask it to show what the finished meal would look like, it will generate 4 pictures of the meal. Finally there is the Fitness Trainer where you can have it generate a routine for you or answer any questions about exercise using AI. Studio Effects can have your webcam follow you as you move side to side and zoom in or out as well when needed. Using AI it can keep your eyes looking directly into the camera even if you are looking at different parts of the screen. Live Captions can display the text of any video or audio that you are watching. One last thing to mention about the Microsoft Surface Copilot+ Laptop is that it doesn't get hot. I have had it on my lap for about 2 hours and it stayed cool.

I returned it. i wanted to use a vpn and couldn’t get it to work, had problems with this and returned it within a week. I think its because of the switch to ARM. I am looking for a different laptop now.