Customer Ratings & Reviews

Love Best Buy they what I need every time I visit and helpful and quick

Bought this for my granddaughter for Christmas. She absolutely love it.

Love this product have not had any issues and the screen is great!!

Really enjoying the computer. Easy to use. All my data transfered from my old laptop.

Love my Surface Laptop.. I needed to upgrade and its perfect.

Top quality product on fit, functionality and overall finish

Great customer service, excellent and reassuring me my purchase was the right one for all I needed to do with it.

The computer is the best! I am really enjoying this computer!

Does everything i want and need it to do bttery could last longer

Its a pretty reliable and decent laptop. It does as expected for the price.

Great product!! Exactly what I was looking for!!!

Great laptop at a great price. Lightweight. And I anticipate this will last for many years.

So far so good. Hopefully this works out better than my HP I had to return

Not a bad device if you understand its limitations going in. Unfortunately running on Snapdragon and emulating Windows 11 is vital information that is make or break for businesses working on Windows based software development. Had to return it due to these limitations.

The Microsoft Surface 13" Laptop has a very common exterior design. Nothing unusual. The same old sleek and nice design. The slim dimensions with round edges and light weight make it easy to carry around. Excellent for every day's tasks with very long lasting battery life. Joy to type on keyboard and wide trackpad. Battery Life: I was able to run ~10 hours on one charge doing light office activities. Including Teams video calls without needing to re-charge. That's more than enough for daily portability. Snapdragon X: While it is not your common Intel, it is indeed enough for what it is made for. It is fast, and efficient running common applications and productivity tasks. That also includes the Copilot+ features (thanks to the Qualcomm Hexago NPU). I've tried the Lice captions, the Windows Studio Effects (for video calls) and a little bit of the Recall (not liking it much). One nice feature for having a Snapdragon is how your laptop will be running smooth and quite. Very efficient and heat managing Processor. Some of the old software might suffer from ARM compatibility... Windows on ARM is offering some ways to keep those running but usually with reduced performance (compared to x86 platforms). That's the problem with any ARM-based laptop. Bluetooth and WiFi: they are long range. Supporting WiFi 7! It is till doing well for WiFi 6 and 5. Tested at different positions away from the main router without issues. The BT range is also acceptable. Almost matching and exceeding my best BT range laptop. The Surface has an IPS touchscreen, 13"! it has a decent image quality (not your gaming rig with 4K) but it has a very accurate sRGB coverage that is very close to true color. It is still, only 60Hz refresh rate display but can't complain... Talking display, the GPU performance is adequate. Adreno is considered weak! It might be not your best choice for graphically intensive tasks. In few words: it is very well built. Highly portable with nice battery life for everyday performance (good AI tasks support). Medium screen resolution and refresh rate. I'd recommend buying it if your primary needs are productivity, web browsing, Keeping in touch, and AI features capability, Light weight, slim and sleek design laptop with LONG LIFE battery. I'd say it is the parallel alternative to the other brand laptop with Windows flavor.

Love my Microsoft Surface Laptop for starters in the way it was able update and to transfer all my information, emails,Google Chrome from my Dell All-in One desktop to the Surface so seamlessly. The Windows Hello is secure with a quick log in is awesome without having to enter a password. The Microsoft Surface Touch Screen works like a breeze and is very snappy and responsive to web surfing. The Recall feature makes it convenient to go back to where you left off. Just click on Recall Preview and it will pop up your last web sites for you to click through and prompt you to jump back into viewing. It takes time to get use to in creating duplicate pages in Recall review. The Microsoft Surface Laptop has an amazing display resolution of 1920x1280 with a refresh rate of 60 Hz which makes for beautiful brightness from the 13" Touch Screen. The Microsoft Surface is great size for using in bedroom for quick researching with Copilot three options that include quick response, think deeper and deep research with its AI Companion for just about anything you need to know, create or learn. Battery life is great and steady when you can surf and stream as much as you like all day. I like the fact that I can permanently remove my photos with sending them to the recycle bin. I will be getting much use out of my Microsoft Surface Laptop 13' with its powerful performance and battery life and in navigating the AI era of technology.

The Microsoft Surface with Snapdragon X Plus processor works well. The Snapdragon processor means that the laptop uses ARM architecture which is commonly used in tablets and phones instead of the traditional x86 usually found in laptops and desktops. This has some pros and cons. On the plus side, the laptop has great battery life and charges quickly too. With my previous laptop, I would be lucky to get 2 hours of use before I had to plug in. With this Surface laptop I can easily work all day without having to plug it in, which has been really nice. The laptop also runs cool and quiet so it’s comfortable to use on my lap for extended periods. The touchscreen is a nice feature and the laptop has a large touchpad as well. The Surface has 1 usb 2 slot on the left side and 2 usb c slots on the right side. The overall performance has been good for me, apps open quickly and run snappy. Video streaming has been especially good, even better than streaming on my tv. As for cons, because of the ARM chips not all windows apps are fully supported. Some apps run natively with an ARM version, some apps run by Windows emulation, and some apps don’t run at all. For example, I did have some issues installing my 2 wireless printer/scanners. The Surface would not run the installation apps from Brother and Epson at all. I was still able to connect both printers using the generic Windows 11 installation, but it means that I can only print to the printers and lack full use of the scanner functions. I have a work around for that, so it’s not a deal breaker for me though. Also, the Epson website indicates that ARM support for my printer is coming in September 2025. As ARM laptops become more common, hopefully there will be better all around support for them in the future. Another nitpick I do have with the Surface laptop is the lack of a finger tab to lift the screen. It’s actually nearly impossible to open the laptop with just one hand. This means that to open the laptop, I usually have to pick it up with 2 hands to pull it open, not very convenient. Microsoft seems to be heavily pushing their Copilot+ AI with full integration in just about everything in Windows 11, including their Recall feature that allows you to search and return to things you have seen or worked on previously. Overall, I have been pretty happy with the performance of the Surface laptop: reading and writing documents, doing internet research, video and audio streaming. So far, it meets my needs well. But, if you are a power user, like heavy video editing or gaming or if you are dependent on using particular 3rd party apps that may or may not be supported, then this Surface laptop may not be the right fit for you.

This 13” Microsoft Surface has so many features that I look for in a laptop. The 13” size is smaller than I have ever gone, and it is really small. If this is the size you are looking for, this is a great little computer. For me, it’s a bit difficult as my eyesight is terrible. Even a 14” laptop is easier for me to see. I can enlarge everything with either the touchscreen or zoom, these are definitely things I will be utilizing. It is a nice compact size to carry, and that is worth a lot right there. This computer weighs 2.12 pounds. I am not really a technical reviewer, I write from the angle of average person stuff like what I’m about to write about here. The case design for the Microsoft Surface computers is sort of a mystery to me. It is really hard to open up this laptop. Why wouldn’t they make this easier to open? I bought my daughter a previous version, and it has the same problem. Looking at the top of the laptop, you see the Microsoft logo, which consists of four squares, so that doesn’t give you any clue as to which side is the front either. So I go to pry it open and hope that I’m trying to open the correct side. The Platinum color is a matte silver, and is very nice. This MS Surface power plug is a USB-C cable which is a nice upgrade from the magnetic one they had on the older versions. A few features that I really like to have on laptops are a backlit keyboard and a touchscreen, which are both present here. The backlit keyboard can be turned off if you don’t want to use it, but I find it quite helpful when using the laptop in dimly lit conditions. The screen quality is top notch. Some people like to know what the nits are, which refers to brightness, and that would be 400 nits. The battery life is great at up to 23 hours. This computer was pretty easy to set up. It was very similar to the other MS laptop that I mentioned earlier, and in fact, similar to the last few that I have set up with no unusual diversions from the normal setup path. All told this is a great speedy little computer with a lovely screen.. For around $900 at the time that I am writing this review (late 6/2025) it is a great value.

Less than 3 months out, I had to buy a Belkin USB-C to USB 3.0 Adapter to replace factory installed port. Yes, it's covered by factory warranty, but I would've waited 2-3 weeks w/o laptop.

Not impressed at all. Its so not what i thought it was ... my omnibook is way thinner and sleek... this thing was a brick