Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.8 out of 5 stars with 208 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers recognize the Surface Laptop as a highly portable device with outstanding battery life and top-notch build quality. The touchscreen and color options are also well-received. While the laptop generally offers snappy performance, some users have reported occasional lag due to the Copilot feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 208 reviews
  • Rated 4 out of 5 stars

    Got a replacement

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased the laptop on August 24. Right away, I noticed it was getting unusually hot while charging. About a week later, it began glitching frequently, which raised even more concern. Thankfully, I caught these issues just in time—still within the 15-day refund window. I was able to return it and get a replacement, and I’m hopeful this new one will perform as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I regret buying a MacBook Air

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my girlfriend recently for productivity tasks and light gaming. It handles both exceedingly well. Now I regret buying an Apple product because this product is much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Apple Alternative

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a non-Mac computer, and this was it. A Windows based computer that had a similar Apple feel. She loves it. Everything is sleek and well maintained. It has a high-quality build. No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    May fast and a good design

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% recommendations, May fast and a good design, good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very elegant. Working good. With all brand new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great small laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely perfect small laptop that enables me to check emails, social media and a little bit of work. Also great to travel with. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter love her laptop for school work and she loves the design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great small laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect if, like me, you also prefer a powerful device that's not too big. Battery life rocks. Touch screen is great. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop choice!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop turned out to be exactly what I was looking for. It’s powerful enough for the tasks I need to accomplish, fits nicely in my backpack and the violet color is unique.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College notebook

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my daughter and she loves it. I was looking for something that she could use going to collece and she sats it fits her perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy plus

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good and effective laptop. Runs multiple tabs well, and good if you want to draw little notes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface lapton

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was undecided as to which laptop to buy. I honestly do not regret buying this laptop. The function is extraordinary. It's fast, and it won't freeze with many tabs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for personal use or professional

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, easy purchasing process, love the touch screen and its the perfect size! Sleek, smooth, and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer for college

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer purchased for my daughter in Pharmacy college as gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good laptop the copilot is a nice feature, the battery on the laptop can be a bit better, the screen and brightness is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent help selecting this computer. The sales rep was very knowledgeable and took the time needed to figure out what would be the best choice for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The pros and cons of my new computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the computer is overall OK for my needs. I do not like that. It doesn’t have a rear camera and I don’t like that. It doesn’t identify my face in order to open. I have to use a thumbprint.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new computer a lot but I especially liked the customer service that I received from trying to purchase and get it it set up for me to take home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Susan McCormick

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product this one is to misplace the older version

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switch to Surface Laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to use. Good upgrade from previous laptop.

    I would recommend this to a friend