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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 165 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

98%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-165 of 165 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Grab one you will not be disappointed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface 13" Copilot Laptop is a small but incredibly powerful machine that I've come to truly adore. As soon as I took it out of the box, I knew this was going to be a phenomenal device — and for the most part, it has lived up to that first impression. If you're a college student like me, a regular traveler, or just in the market for a small, affordable everyday laptop, this one is definitely worth checking out. First, unboxing was easy and professional. Microsoft obviously considered the packaging — the case itself was solid, attractive, and the contents were well-packed. There is something about unpacking a product that feels premium before you even switch it on. No dents, no suspicious seals, just neat, tidy presentation. It's a detail that doesn't matter, but it makes you feel like you're receiving something premium. As soon as I took it out of the box, the first thing I noticed was the weight and size. This laptop is actually very small and light. I mean, it's ridiculously portable — like, put-it-in-your-bag-and-go levels of portable. I've used other 13-inch laptops before, but this one feels particularly streamlined. It's thin, the bezels are narrow, and the aluminum body makes it look really clean and minimalist. Whether I'm working at home, working at a coffee shop, or sitting in a college lecture hall, this laptop doesn't feel like it's taking up too much room or weighing me down. As a student, portability is everything — and that Surface completely understands that. It easily fits into the majority of backpacks without weighing them down, and I can carry it around all day long without issues. That's a huge bonus when you have classes all over the campus or you're constantly on the move. It's like they made it for the student or business-on-the-go lifestyle. The Copilot integration is certainly the biggest selling point of this computer. Microsoft's Copilot features are natively integrated into Windows 11, and having them so readily accessible makes this laptop just that little bit smarter than a standard machine. From summarizing a read to getting my own notes in line, helping with scheduling, or even creating rapid-fire emails, it's nice to have an AI-enabled assistant that does feel native and not tacked on to the computer. Performance-wise, it's snappy and responsive — usually. For normal tasks like web browsing, Google Docs usage, Microsoft Office usage, watching videos, and jumping on Zoom meetings, it's great. The screen is clear and vibrant, and the keyboard is just comfortable enough for long typing sessions. I've written full essays, edited a few photos for school projects, and had a few tabs open without really noticing any lag. That's what I expect out of a student laptop: something that just works when I need it to. But I will say one area where the Surface Copilot laptop falls short — and that is in app installation and app updating. It's not terrible, but what I've discovered is that installing larger apps or system updates takes longer than it should. I attempted to install some school software such as MATLAB and Visual Studio, and the install was slower than it should have been. Even installing some apps from the Microsoft Store was slower than other laptops I've used. It is not the kind of problem that makes a laptop unusable, but it is annoying when you are in a hurry. If you're somebody who is always in the habit of installing and uninstalling programs or need to keep your system updated on a regular basis, this delay in installation speed might be annoying. I would describe it as a patience problem — it does get the job done eventually, but do not expect lightning-fast updates. Battery life is excellent. I'm able to get almost a full day of school work without needing to be plugged in, which is a major plus. Depending on what I'm doing, I'm getting 8 to 10 hours. That's on medium brightness and a whole bunch of school work like Word documents, slide shows, web browsing, and some light streaming of video. I would not use this as a gaming computer or a video editing machine — it's not meant for that — but for anything else, it's fine. Another feature that I like is how it stays cool and silent. Most laptops, even the slim ones, heat up and start blowing fans at the intensity of jet engines if you so dare push them a little — but not this one. It stays fairly cool and silent even when you've got several programs running and a half-dozen or so browser windows open. That's something that I didn't know that I needed until I had to sit quietly in an otherwise quiet study room with a racketing laptop in the past — this one spares you that humiliation. The screen is perfect for the size. The 13-inch screen is the perfect compromise between portability and usability. The touchscreen is also responsive and the colors are vibrant without being overpowering. The resolution is perfect for watching media, and I've been able to watch YouTube, Netflix, and even make video calls with crystal clear definition. I also like how the screen has perfect viewing angles, which makes it simple to share content with a friend or classmate. In build quality, Microsoft hit a home run. The metal body of the laptop is solid and sturdy — not flimsy or plastic-feeling like some of the other laptops in this category. It looks like it would take a few bumps in a backpack without complaint. The hinge is also solid. It's not loose or flappy when I open or close the lid. The keyboard is great to type on, and the trackpad is responsive and smooth. You don't need to mash keys or second-guess gestures — it's just precise. All in all, the Microsoft Surface 13" Copilot Laptop has made school easier. It's compact, clean-looking, and designed to get things done. The Copilot AI features are the icing on the cake that I didn't know I'd be utilizing as much as I do. It boots fast, gets things done, and does so while looking good while doing it. It's not flawless — again, those slow app downloads and updates can be annoying — but for everyday use, it gets the job done where it needs to. If you're a student, remote employee, or simply someone who wants an excellent, portable laptop with a bit of future-proof AI, this is an excellent option. It doesn't attempt to do more than it can do — it simply attempts to be portable, long-lasting, and convenient, and it succeeds at these things stunningly well. I'd unreservedly recommend it to anyone who requires a light Windows laptop that still feels quality but isn't too complicated.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Small But Mighty!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface line is my favorite productivity platform. This unit is small and compact yet it packs a lot of features and most of all has the power to plow through large spreadsheets and other power hogs like video and graphic editors. This is the 3rd Surface device I have had and it completely lives up to it's promise. Out of the box this is a sleek ultra thin solid feeling device. The metal case makes for zero flex when closed or open. The other thing I noticed is that previous models have had a proprietary charging cable. Here we have USB C which makes for less bulk if traveling or just in your drawer. The display is sharp, crisp and bright and a joy to watch streaming content. I am planning on a trip soon and you can bet that this will be in my carryon so I can while away the hours working or playing! Some might be put off by the small display but this has you covered. When you connect two external monitors to the Laptop via its two USB-C ports, the built-in laptop display continues to function independently. That gives you a total of three active displays: 1 internal display (13" PixelSense touchscreen) 2 external displays (up to 4K @ 60 Hz each via USB-C with DisplayPort 1.4a) This setup works without needing a dock, as long as your monitors support USB-C input or you use appropriate USB-C to DisplayPort/HDMI adapters. This gives you lots of options right out of the box or with some select peripherals. Just one more thing about the display, it is a touch screen too. This works very well is so nice to use when you don't have a mouse connected such as when traveling. The only con is at this size, it would be so nice to have a fold back display so you could use it as a tablet. But this is a small price to pay for all the other features!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great combination of power in a compact footprint

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When shopping for laptops, there are so many considerations. Value is determined by whether or not the product meets a person's needs. The Surface Laptop is a very nice combination of a smaller footprint without sacrificing important functionality. My first observation was how nice and compact the laptop appeared. I travel from time to time, and this is light and folds up nicely. It fits easily into a backpack and it's easy to haul around. This is my first Snapdragon laptop in several years, so I was slightly concerned about compatibility with my main productivity applications. I loaded Microsoft Office, and everything runs smoothly without a hitch. It looks like his processor is a true contender. The laptop itself feels like it's made of high-quality components. The keyboard has a very good feel with the keys, and the touchpad is very responsive. The display is clear and sharp and handles anything that a typical user would want to use it for. While this PC isn't designed for external displays, I did add a USB C adapter, and it easily expanded to two additional wide 4K monitors. This is a great solution for anyone who needs a powerful little laptop that's easy to travel with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft windows laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good laptop to buy if you’re looking for a reliable semi cheap laptop for college. this works great and it’s very easy to navigate. very long battery life lasts me up to a week with decent daily use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for college kid drop proof, scratch proof! Perfect size for classes.

    I would recommend this to a friend