Customer Ratings & Reviews

It has worked good for me. My issue is that there are a lot of things that have not been made compatible with the chip.

As always I prefer buying from best buy cause they have the dear prices compared to any one in market. This is extremely good one with all latest key features available for students.

still learning how to use this product.....so much to learn!

Good enough for everyday things like Microsoft Office suite, Browsing, email, etc, however, it does not compare to my Macbook Pro when editing photos or video. I only switched over because I absolutely detest the MacOS. However, i quickly learned that this laptop is just not built for that. Perhaps an unfair assessment, but i found out the hard way.

All staff we came in contact with were superb except for the employee who "delivered" and explained the new unit. He was not wearing a geek shirt. He was light on explaining the features. Both my wife and were disappointed. It felt like were "pulling" info, not receiving it.

This pc and the updated software is truly excellent

I wasn't sure what I needed and the salesperson was very knowledgeable and helpful.

fast delivery and excellent services. The surface laptop comes in new conditions.

The colors are bright and crisp. Keyboard has a nice feel to it,

Love my Microsoft Surface Laptop, everything I ever needed

There are two things to keep in mind before buying this laptop. 1. The display has high DPI which is nice but makes everything on the screen really tiny. You make need to adjust the Display settings in the Windows settings and then again in every app you use. 2. The laptop uses an ARM processor rather than x86. A lot of the apps I use are not compatible with ARM so the properties of each app have to be adjusted for compatibility. If you're okay with those two items it's a great laptop. Otherwise, choose something with an Intel or AMD processor.

Awesome job tech new his stuff! We got a great price as well the delivery was even done on time!

Great customer service wonderful place to be. Love It!

Purchased this for our college student! Excellent product and exceptional customer service!

Longtime surface lover. Snapdragon not for me. Did not work well with many programs including microsoft. Fit and finish amazing. Returned it and got a surface with I7 processor

Too bad Microsoft went with snap dragon processors. It’s not compatible with a lot of devices including xerox scanners we use. This used to be our go-to laptop. Now we went back to regular dell, Hp etc.

Love the product but did not come with backlit keys which can make it difficult to work with

This laptop uses the ARM-based Snapdragon CPU. Photo editing software for Sony cameras and games that require an Intel CPU and will not run on this computer. I eventually had to buy another laptop so that I could run those programs.

I wished it had come in convertible style to use with my large monitor

This was to be a Christmas gift, but instead of this laptop, when opened, it was a MAC! Very disappointing although recipient tried to be grateful. When he took it back to the store, he was told that he would have to jump through several hoops to deal with the situation online. Store was not helpful at all. HOWEVER, once he got the correct computer, he loves it.