Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $384.99
Clearance
The comparable value price is $549.99

Customer reviews

Rating 4.3 out of 5 stars with 558 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, compact size, and lightweight design, finding it perfect for portability and everyday tasks. Many appreciate its affordability and touchscreen functionality. However, some users express concerns regarding battery life, performance limitations, and the storage capacity, particularly with the lower RAM configuration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-558 of 558 reviews
  • Rated 1 out of 5 stars

    save $

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive pricing get the base version and save some money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my package in the mail the day it supposed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it & love it !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s small and lightweight. I bought it to work from home and for school and I absolutely love it. I also got it with the wireless mouse. It’s so worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows 10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this laptop, lasted me forever !! Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Pen compatibility

    Rated 4 out of 5 stars

    Great laptop but research before buying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student and needed a laptop that was perfect for me. This laptop size is perfect and all the specs are great except for 2 things that I disliked which were not having the backlit keyboard and I bought a Microsoft pen, except the pen is NOT compatible with my laptop which I was and still am upset about and that was not mentioned when I purchased it in stores. Microsoft released a new laptop just like this one and works well with the pen and has a backlit keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Pen compatibility

    Rated 4 out of 5 stars

    PEN DOES NOT WORK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice laptop, but being that it is not compatible with a pen, I really do not like it. The only reason I bought it was for school and to take notes on it. Seeing that it was touch screen, I assumed the pen stylus would work. Disappointing as that is how I take notes for school. I wish that it would have stated that it was not pen compatible after "touch screen" in the description of the Laptop..

    No, I would not recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great memory. Very slow. I’ve only had it for 3 years

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat, Storage

    Rated 4 out of 5 stars

    Its sorta worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took to much storage over heats to much and when it over heats it sounds like a jet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for College

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price! Exactly what we wanted. Windows 11 was easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one and valuable for purchase. Nice products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop easy to use very affordable my son likes it::

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, The best computers I own was the IBM think pad, Lenova and now this one. It's working well with absolutely no issues and user friendly. I would recommend it to a friend or family member or co-worker.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fingerprint???

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does this computer come with a fingerprint? I bought it expecting fingerprint access from the pictures but it seems like the computer does not have it? What is up with that?

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Great question. The i5/4GB/64GB Surface Laptop Go model does not include the Fingerprint Reader Power Button. Microsoft

  • Rated 3 out of 5 stars

    Ok laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, laptop, wouldn't recommend. I am in IT/software engineer and the small size is great on the move but not so great when to comes to getting work done fast. Overall a slow computer and has many flaws. I's had issues with the keyborad, mouse pad and the charger not wanting to work and this all happened within the first couple weeks.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 2 out of 5 stars

    Only OK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll be returning ours. The touchpad is too sensitive. Menus constantly pop up, pages open when you haven't clicked on them. Right now there are to many good deals on real PC's with larger SSD's, more memory, 14 inch screens, no S mode and still very lightweight.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    Way too slow and touch screen only- no stylus.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a fast Internet connection, but this device is SLOW. I don't even save anything on it or download much and I clear history every other day. What I wish I'd known before I bought it is that it's impossible to add RAM. Also, the screen is touch only-- can't even bend back to use as a tablet. I knew all this before purchasing but now I wish-- due to how much time I've wasted on it, that I'd made another choice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do. Not. Buy. Awful battery, awful plug.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im almost positive i was sold a used device which is really disheartening because i saved for months to buy this to use for school. From the very first day, the battery has to be plugged into the port and unplugged a few times to work (sometimes it doesnt and i give up) kind of like when you have a cell phone for years and it stops charging. Ive had it over a month but didnt really start using it until last week, when school started. A full charge no joke lasts me AN HOUR AND A HALF until its dead! This computer is a month old! I dont even know what to do. Thats not even long enough to last me for one class. I feel cheated of almost $800.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had this laptop over a year and the battery life is short, if I use it more than 15 mins it asks for it to be charged. It has over heating problems, it over heats too easily. Even if I make an air way for it doesn’t do anything for it. It blacked out after it said it needed to be charged even though it was at 100%. I wouldn’t recommend it to others I’d avoid this laptop. I wasted my money and if I knew I was going to waste my money I wouldn’t have bought this.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Hannah – We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Hope that helps, Erica Surface Customer Care Microsoft