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Customer Ratings & Reviews

Your price for this item is $524.99
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The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 2585 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,585 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great for college!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop because I wanted something small and easy to use and carry. I am so happy that I picked the Go model! It is super easy to use and the display is good as well. I have really enjoyed using it so far! The only thing that I don't like about it is that the charger is a weird shape and comes out easy.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice unit. Bought for my daughter for school

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Liking it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife for Christmas. I’ve used a Surface at work since the Pro 3 was released and I’ve been very happy. This is the first Surface laptop we’ve bought and I wasn’t sure what to expect. It’s very nice. Just the right size for my wife who doesn’t need a very large screen and likes having something she can take anywhere. We switched it out of S mode right away to be more what we are used to. Truth be told, I didn’t give S mode a chance, nor did I really have a desire to. It was very easy to change. So far we’d recommend it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We are so happy that your wife is enjoying the Surface Laptop Go, and it is great to hear that you are a Surface fan. Thank you for taking the time to share your experience and recommend the Surface Laptop Go.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great labtop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for someone who is starting out to use one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Great and light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great light weight laptop. User friendly although desktop icons for Microsoft programs are not preload. Prefers users to go through Microsoft office online. Purchased to use by for my master’s specifically with newest version of Excel functions. Loading programs to desktop icons was more complicated than I felt it should be for a Microsoft laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Sleek and fast

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with this purchase. I usually go with ASUS, but this Microsoft laptop did not let me down. It has been reliable and fast even with numerous heavy duty software programs considering the size. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy I bought it ☺

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the charger goes into the port letting the cord lay the way you want, toward or away from you so cord doesn't get bent at all. I'd say the laptop is easy to use. Fingerprint signin is cool. I'd say it's a good laptop, no issues so far. Fits my needs of editing docs. Bomb color. Sleek. Sexy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice small laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer for someone that may have to do minimal small work away or from home. I had also used it for everyday work use(audio-video work meetings), but I had upgraded my laptop to something bigger. If the small screen size doesn’t bother you then it’s great I would say it’s great really to do (almost) anything!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Made the switch and ditched the desk (top).

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of using a big clunky desktop I finally pulled the trigger and bought this beauty. It does everything I was doing on the desktop and more. It's faster, more powerful and lightweight. Microsoft wasn't happy that I added Google Chrome but what are ya going to do? I like to run 2 browsers.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you're enjoying the speed and lightweight design of your new Ice Blue Surface Laptop Go. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this computer for 3 years already and had no problems. Has had little to no wear and tear.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good School/College laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for casual laptop activities such as browsing and watching YouTube and Netflix. Can run smaller games but would not purchase for any kind of gaming. Good laptop for college students if you aren’t running any heavy duty programs.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great laptop!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Works well. Love how easy it is to carry!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Pink Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take it everywhere with me because it’s very lightweight and convenient to travel with. The fact that it’s a touch screen is a plus! It makes things a thousand times faster. The pink color is super cute!! I get lots of compliments on it in general. Loving my purchase!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're happy to hear you've found the perfect travel companion in your new Sandstone Surface Laptop Go. We hope you continue to enjoy using it. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing laptop for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially came in to the store expecting to leave with a google pixelbook go but decided to look around before spending $649 on a chromebook. I ended up finding this beautiful machine which is the microsoft surface laptop go! At the time I saw it it was on sale for $599 so I took some time to read the specs and was blown away by the amount of tech I was getting for the price. It was $50 cheaper than the pixelbook and it was an actual laptop thats around the same size and weight. The i5 processor and the 128 gb SSD and a touch screen were a no brainer. I didn't watch any reviews on this product before purchasing but the specs alone were very promising so I just bought it instantly! After having it for a month or two it has proven to be a very reliable laptop that makes my life pretty easy! I cannot complain! I would highly recommend it to anyone looking for a laptop and doesn't want to spend macbook prices!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Ice Blue Perfection on the Go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop Go is the perfect size for me. I am retiring shortly and plan to take it with me wherever I go. Love the Ice Blue color and the simplicity of this laptop. As I decide exactly what's on my bucket list, I can add memory as needed. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Touch screen

    Rated 5 out of 5 stars

    Laptop is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It does come small but As a college student I think it’s Perfect for school and the Camera quality is amazing on zoom! And the size makes it easier to carry around and does not take up much space. Sound is loud and clear, touch screen works amazingly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that its touchscreen, and portability make it a good fit for your needs. We hope you continue to enjoy using your new Sandstone Surface Laptop Go. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop! The UI is easy to navigate and the screen size is just right. The Surface Go laptop is portable and it comes in beautiful colors. Multitasking is simple and operation is smooth. I recommend this laptop!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Crystal,

      We're thrilled that you consider Surface Laptop Go to be the perfect laptop. It's great to hear that you're a fan of its portable design and easy-to-use user interface. Thank you for the recommendation; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Pretty Little Surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shopped on line and did curbside as I am an essential worker. Initially thought I made a mistake while setting up t he laptop. Now I wonder why I waited so long. So fast, so clean, and easy to use. I love my new surface.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Deena,

      We're glad that your new Surface Laptop Go has proven to be fast and easy to use. Thank you for sharing how much you love it; we hope you continue to enjoy your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    A Great Overall Fast Small Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to say when I first opened this laptop out of the box and turned it on for the first time it ran and started up very quickly and the setup was very fast. After signing into my account after setup and installing Windows 10 updates and switching out of Windows 10 Home S to Windows 10 Home I have experienced no issues and the computer runs very fast for everyday browsing and music and movie and tv streaming and typing documents on Microsoft word. Overall this computer may not be big like other laptops but this computer can go with me anywhere I need to go and with the fact that it is lightweight it is great for going places. Overall this laptop is pretty good and the battery life does hold for the entire day which is wonderful and great and the specs for this laptop is great. The only downside is this laptop has no backlit keyboard but other than that everything else about this laptop is wonderful and great.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your experience with your new Surface Laptop Go. We're delighted that you're enjoying its speed and portable design. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Not the worse, not the best.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this January 2021 and have loved it since. I used it mostly for work. It's been great up until a few months ago, now it randomly turns off and restarts. A blue screen shows up saying that a problem was detected. It's very frustrating because it happens frequently.

    I would recommend this to a friend