Customer Ratings & Reviews

The worst possible purchase ever made. And there was no return available for any reason at all. I wish I can give 0 stars

after buying for 4 months, it STUCK the touchpad, the keyboard etc, it needs to start all over again just to activate everything, lowsy unit

No good please don't buy no sirve el tablero es una confusión no lo compres

*I received this laptop from Best Buy as part of the Best Buy Insider Tech program (I did not buy it). Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. This review is solely my views and opinions.* I gave this 5 stars because I feel like it is meant to be a basic laptop, and for being that, it gets the job done. It does what it needs to. The design of this laptop is nice and sleek. I like the icy blue color. A lighter blue is the bottom portion (the keyboard). A grayish blue for the top portion (the screen). I like the 2-tone actually. It's small (12.4"), so bigger than your average-sized tablet, but still portable. I found it a bit heavy for its size, but I own laptops and tablets. This is my first portable laptop of this size. It is also quite sleek in design. The charging port is on the right (if you are facing the open laptop) and it is the only thing over there. The charging port is horizontal (the size of a memory card slot). And the part that plugs into it is horizontal so it sits flush with the laptop. At first I thought this was weird, but it is so much better than it sticking out. While I am talking about charging, the charging took quite long. So when I finished setting it up, it was at 20% and set on "Best Battery Life." It finished charging at 1 hr 45 min, BUT it kept giving me shorter times remaining and then increasing it. Nonetheless... Also, one downside to the charging, when you are charging, a white light illuminates on the part that goes in the charging port. This stays illuminated because it is plugged in; not because it is charging. When it finishes charging, it still stays illuminated. So there was no indication that charging was complete. Odd. I found that the power button was very hot for a keyboard button. Not burn your finger or hand hot. But quite hot. Is it because it reads fingerprints? I don't know. The biggest highlight of this laptop is the keyboard. The keyboard is a WINNER!! I have never been so enthralled over a keyboard (laptop or stand-alone. Everything is so smooth. The keyboard keys are nice to the touch and typing feels effortless. You keys go down without feeling pressure. Also the touchpad, sheesh!, smooth like glass. I love the entire keyboard piece. Video is okay for a basic laptop. Someone who is not into needing video to be top notch will be just fine with this. Also sound is just sound. Nothing pretty. Setup was fairly easy. I was able to do the fingerprint scan (unlike my regular laptop, which didn't take my fingerprint). I let it link to my phone, because I was curious. This was easy also and it works just fine but you have to put the app on your phone (of course) and on the laptop, which required an immediate update. Startup is quick. And it takes my fingerprint right away and then the desktop is up in 1 second (if even that long). I installed my Office and that was easy. All the office apps work fine and as expected. I set up one of my emails on it... also all good. Overall, I would recommend this laptop to the very basic user who needs or wants portability. Whether it is a college student, or needing a quick on-the-go laptop, or anyone. Like I said, it gets the job done. Peace.

I'm very happy with almost everything about this Surface Laptop Go. Every part that you touch has a very high quality to feel. It's very nice to look at and to use. The keyboard is wonderful to type on and I really like the fingerprint reader on the power button. Outside of look and feel, the Surface Laptop Go is also very light and easy to carry. The 12.4"-inch screen size is large enough that I can still be productive but is small enough to remain very portable. And the thing is fast. It loads fast and I've done nearly everything that I would normally do: Video calls, webinars, Word, Excel, etc. I haven't experienced any slowing down as of yet. So far nothing that I've done has slowed it down, even when multitasking. It does a great job of staying out of the way. I just grab it and do what I need to and put it. The battery life has been great. I only have to charge it every other day for the most part, utilizing hibernate rather than just leaving it on when I'm done. As much as I like it, there are two things that I feel are missing. I don't knock the laptop because I got it knowing that it didn't have them, but they're definitely something that I'd wish for. The first is a higher resolution screen. It's clear enough that it's not a bother at normal distance, but if you lean in to look closely at something you can really see the pixels. The second is a backlit keyboard. With that said, I'd still highly recommend the Surface Laptop Go. The speed and quality of the laptop far make up for the shortcomings for my use. I am a member of the Best Buy Tech Insider Network. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

This review is specific to the Microsoft - Surface Laptop Go with the 12.45" Touch-Screen, Intel 10th Generation Core i5 processor, 8GB Memory, and 256GB Solid State Drive. It should be noted that I am a member of the Best Buy Tech Insider Network Program which means I received this product from Best Buy but I did not buy it. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews and that is exactly what I am providing. To start, I must admit I was a little worried about how much I would like the Microsoft Surface Laptop Go given how small it is. I am used to using laptops in the 15.6” range and this particular one comes in at 12.45” which is significantly smaller. It didn’t take long for my initial worry to fade away once the product arrived. The fact that it is significantly smaller is actually a very good thing because of how ultra-portable it makes this laptop without sacrificing performance and I also really like how stylish it is. The laptop runs smooth and fast despite its size not only when it comes to basic usage such as multiple tabbed internet browsing concurrently with other common applications like Microsoft Word, Excel, etc. but even during video calls. I didn’t try any serious gaming since it isn’t designed for that, but basic browser-based games seemed to work well enough despite the lack of a GPU. As long as you understand that this laptop is designed more for basic usage while being ultra-portable and that is the kind of laptop you are looking for, you can’t go wrong with the Microsoft – Surface Laptop Go and I highly recommend it!

Gifted this to my dad. He thinks this is the best gift he has received in his entire lifetime! Awesome lightweight laptop!

Gorgeous laptop. My favorite tech piece. Great laptop blows all macbooks out the water. Great price, sleek, modern, and easy to use.