Customer Ratings & Reviews
- Model:
- THJ-00024
- |
- SKU:
- 6428999
Customer reviews
Rating 4.5 out of 5 stars with 487 reviews
(487 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.5
Rating 4.5 out of 5 stars
- Display4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Surface Laptop Go's ease of use, compact size, and light weight as significant advantages. Positive feedback also highlights the keyboard quality, battery life, and sleek design. However, some customers express concerns about the price point and occasional overheating, along with some fan noise. The fast SSD is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
A great compact laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Surface Laptop Go I've purchased this year for a family member. The device are high quality at a convenient size.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
wife new laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop, bought it for my wife for school. she loves the color and the portability. Only had it for a few weeks so far it had been great.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Battery life, Speed, Weight
Rated 5 out of 5 stars
Excellent Lightweight Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disclaimer: Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. The Surface Laptop Go is a nice edition to the Surface line by Microsoft. Much like the Surface Laptop, this is a more lightweight version both in power and size. If you like the size of tablets but wish it had a solid keyboard for typing, then this may be the product for you. As far as laptop goes, it is incredibly mobile. Extremely lightweight, and you can basically carry it in any bag. The finish is smooth with no rough edges, and a very solid keyboard with no flex. Also nice is that even with the laptop stressed and running hot, the keyboard area and palm rests stay cool to the touch. Another nice edition of the keyboard is the fn keys are toggleable. Instead of having to depress two keys to activate your alternate f key functions, you can toggle it. Other things to notice is Windows has come a long way to accommodate touch screens. I have notice that it has become more convenient to use the screen in combination with the keyboard that with the touchpad sometimes. Performance wise, this seems to be a nice compromise between performance and mobility. The i5 that this comes with is no slouch; it comes packed with 4 cores and 8 threads. I am able perform all daily tasks without lag. I am even able to do programming and remote sessions with ease. If you require more power, then you would be looking more towards the Surface Laptop. However, for most things (browsing internet, watching videos, word processing, etc.), this laptop is more than enough. The battery life is also quite decent. It advertises 13 hours from light browsing and tasks, and I can see that. Since starting this review, I've used about 3% after about half an hour. There are not many things to complain about this laptop. It was designed with the purpose of being lightweight and so it would be unfair to criticize its tech specs. That said, you can really push the cpu to its limits by stressing it at 100% for a couple of minutes. The temperature reached as high as 96 degrees celsius. At that time, you may find it too hot to put on your lap. You may also find the IO ports a bit lacking seeing as how you only get 2 USB ports. It would have been nicer to have one port on each side, so that if you decide to use a hub then one port would not be blocked. Overall, this is a great laptop for those who are on the go. If you've ever used the Surface Go and wished for a little more power and keyboard, then this is the perfect replacement.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Perfect laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a powerful, perfect sized machine. It does everything I need & more and fits in my tote bag! Love the unique color as well!
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We're delighted that you enjoy the compact size, and colorful design of your new Sandstone Surface Laptop Go. We hope it continues to serve you well. Cheers, Erica Surface Customer Care
- Pros mentioned:Size
Rated 4 out of 5 stars
Business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m enjoying the product. It’s easy to navigate and I love the compact style and the touch screen. Makes it easy to tote.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – Thanks for giving Surface a try, welcome to the family! We're glad that you're a fan of its touchscreen, and portable design. Best, Erica Surface Customer Care
- Pros mentioned:Weight
Rated 5 out of 5 stars
5 stars
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice! Super light, runs well. I love the color and it has a fingerprint scanner to sign in which is super convenient.
I would recommend this to a friend - Cons mentioned:Price
Rated 5 out of 5 stars
Surface laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have wanted a Surface pro for some time. This does what I need it to do but isn't as pricey as the previous laptops. I really like this laptop.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend Rated 4 out of 5 stars
Surface laptop go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for students if you can find it on sale. As long as you’re not doing anything to taxing you should be fine.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friendRated 5 out of 5 stars
Great small laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Surface Laptop Go to replace my Surface Go 2. I used the Go 2 as a device when travelling but wanted to replace it with a traditional laptop for the keyboard, as it's hard to be as productive on a tablet even with a keyboard attachment. The Surface Laptop Go is 12.4" which I like, I really wanted as small as I could get on a laptop for use in my car. I have a high end laptop as my main device, and using this as an "on the go" quick thing will work well. Microsoft makes quality Surface devices, and this is no joke for the price.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friend- Pros mentioned:Battery life, Size
Rated 5 out of 5 stars
Elegant and Ultraportable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first word that came to mind after unboxing this Microsoft Surface Laptop Go in sandstone was “stunning”. The image on the box did no justice to the clean lines, smooth curves, and eye-catching color when viewed in person. Available in an array of striking colors all with a metallic sheen- sandstone, ice blue, and platinum. The sandstone color is very similar to rose gold. I immediately wanted to run out and purchase a protective case to keep it from getting scratched but then I realized that it would conceal the elegant housing …dilemma, dilemma. Petite and ultraportable this laptop weighs in at just under 2 ½ lbs. and is roughly 8x11 inches with a super thin profile of 0.62 inches. It has a 12.4-inch screen and fits easily into a large handbag, briefcase, or backpack. This laptop does not support tablet mode. Microsoft packs lots of features into this small parcel. Many different configurations of this laptop are available (memory of 4GB or 8GB RAM and storage of 60GB, 128GB, or 256GB) dependent on your needs. These different options all influence the price point. All models have a headphone jack, are 5.0 Bluetooth enabled, have a 720p front facing camera and speakers and a microphone that produce very clear audio. Fast Charging via USB-C provides up to 13 hours of battery life. I do wish it had more than one regular USB port though. The keyboard is full-sized but does not have a separate numeric keypad. It also has very handy rubber pads on the bottom that serve to brace it on slick surfaces. The built-in voice assistant Cortana quickly and easily guides set up. Login is via a PIN or your fingerprint. The OS (Windows 10 Home in S mode) is very easy to navigate and the LCD touchscreen and full-sized trackpad are very responsive. The Surface Go Laptop is a great midlevel computer perfect for someone who totes their laptop with them daily and uses it for basic tasks like email, telecommuting, surfing the web or on-line learning. It doesn’t hurt that it’s stylish and elicits plenty of compliments too. Microsoft as part of Best Buy’s Tech Insider Network Program provided this product at no cost. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. The thoughts, opinions, and experiences documented here are both uninfluenced and my own.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. The color is nice the size is a little on the small size but that’s why I bought it. To make traveling easier.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it's a nice laptop. Its easy to use and you can take it with you. I haven't had it very long but so far i have had no problems.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
It is great to hear that you are enjoying the Surface Laptop Go. Thank you for sharing your thoughts.
Best,
Katie
Surface Customer Care
- Pros mentioned:Size
Rated 4 out of 5 stars
Small and powerfull
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features and small size are great. Everything has been working up to expectations.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friend Rated 4 out of 5 stars
Awesome Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop with sleek design..Only drawback is the single usb port it comes withh
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We are happy to hear you are enjoying the sleek design of the Surface Laptop Go. Thank you for sharing your thoughts with us.
Best,
Katie
Microsoft Surface Team
Rated 5 out of 5 stars
Surface to replace her Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New laptop for daughter-in-law. She had/has a Mac but wanted to try a Windows laptop. I recently upgraded my SP3 for the Surface Laptop 4. My daughter has a SP3 and my son the Surface Laptop. We are very happy with our Surface products and recommended to her. I receive Best Buy Deals of the Day emails and texted her this model not knowing if she would like/get it. She got the Sandstone model and amazing savings that night.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
A laptop for a college student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Hopeful to get this to last longer than my college student's 2 other machines.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great for school use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great small laptop, easy to use and portable for school use with lots of features. Recommended.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good affordable high end laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Super light and easy to use. The battery dies quicker than I would like
I would recommend this to a friend Rated 5 out of 5 stars
Future success.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device to be able to study and research the problems and the items needed for my future career.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friend- Pros mentioned:Weight
Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop. Lightweight. Perfect for traveling. Great response with keyboard commands.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friend







