Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $629.99
Clearance
The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 487 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Laptop Go's ease of use, compact size, and light weight as significant advantages. Positive feedback also highlights the keyboard quality, battery life, and sleek design. However, some customers express concerns about the price point and occasional overheating, along with some fan noise. The fast SSD is also a frequently mentioned positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 487 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Really fast computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fast computer for my school work and live it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love the laptop. It’s easy to use. I love how I can customize it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop first, but I realized that a rather stick with Apple since I have everything home & also my cell phone is Apple, it’s easy to link everything together! so exchanged for Apple Air very similar features except Microsoft laptop has touch screen Apple doesn’t both is great...depends what you prefer, they’re both great products!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Portability

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slim. Can take this thing every where! The graphics are phenomenal.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We’re thrilled to hear you enjoy Surface Laptop Go graphics. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The computer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this computer, is really easy to install everything

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Quick Little Laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best little laptop out there, came from a MS Surface book 3. And i love this.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop, Very light weight and working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop, extremely portable. Good for office use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that Surface Laptop Go’s portability makes it a good fit for your needs. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love my new Surface laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best laptop I have ever owned! Has what I need and more!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ali – We’re thrilled that Surface Laptop Go is the best laptop you’ve ever owned. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this. very nice size no issues with touch screen .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect small laptop for business trips! Love the quality,

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're happy to hear you've found the perfect travel companion in your new Sandstone Surface Laptop Go. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Laptop for students

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great student laptop, very fast delivery and easy set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Laptop Go

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this surface laptop for myself and so far its been great. Very functional and easy to bring with anywhere, which I find very convenient. Touch screen is a must! My kids really like the usage and look and now want one for themselves. Color is very classic and fun. Perfect amount of memory storage for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente product good quality and color durability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful for price piont

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great laptop for the price. the ice blue is a beautiful stylish laptop. there is no backlit keyboard which is my only complaint but they had to cut some things to make it this price so I understand. 5th Surface computer I have and love everyone of them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good one til I had to exchange for a different col

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because it was the only color available in store for the specs I wanted. Build quality was a bit off, so I returned and exchanged for the blue one. But don't forget, this Platinum Laptop Go is the one I fell in love with.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helping Make it OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the curbside pickup at the San Carlos Store did not go well. The person handing over the newly purchased laptop, tripped off the curb and dropped the laptop. It happened to be the last one of a specific color. During the visit, they replaced the laptop with another in a different color, which we returned it unopened an hour later because the new color was not pleasing to the recipient (my remote learning college student). We purchased the right color, found in another Best Buy Store, but now we have to drive across a toll bridge to pick it in time for set up and attending a class the next day. Other than that, the team members at the San Carlos store were apologetic, willing, and helpful to make it less of a bad evening.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    .

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is super cute! Perfect size, color. camera could be better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for travel!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale and have no regrets. I was using Apple 12" Macbooks but since they were discountinued in 2017 (the batteries/ processors are very dated)... I wanted another 12" laptop for travel/portabilty. Updated to Windows 11 seamlessly. Also, 3:2 aspect ratio very much appreciated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface go

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaints are that this Microsoft surface pro only comes with a 1 week trial of Microsoft office. After that week you must purchase it. A year is approx. $74.00. My other complaint is that my screen occasionally will start strobing and I have to close it and open it to fix it. Other than those above items I think the laptop is great.

    I would recommend this to a friend