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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Laptop Go's ease of use, compact size, and light weight as significant advantages. Positive feedback also highlights the keyboard quality, battery life, and sleek design. However, some customers express concerns about the price point and occasional overheating, along with some fan noise. The fast SSD is also a frequently mentioned positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 487 reviews
  • Rated 5 out of 5 stars

    Compact yet versatile...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and compact....love the touch screen and built in keyboard.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are happy to hear you are enjoying the touch scree and the sleek design of the Surface Laptop Go. Thank you for sharing your thoughts with us.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Super elegant, absolute winner for portables

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you wiped away all the labels and made the keyboard blank you’d think that the Surface Laptop Go was a MacBook Air. If their goal was to match the MacBook Air to a T, they did it. If you have been pining for a Windows experience that matches the Apple experience in a lightweight form factor, this is it, hands down. The laptop is not perfect, but it is an A+ laptop in my opinion. It is super elegant and a real dream to use thanks to its careful design - weight, lid, keyboard, touchpad. And the screen is beautiful. So brilliant. Do I recommend this laptop? Well, it really depends what you are going after. If you are looking for a super portable well-performing laptop to bring for a traveling non-graphics intensive job or for easy movement around the house or traveling lightweight on a flight, HECK YES I do. Excellent price, excellent design, super portable, excellent quality. Now, if you are looking for something portable for a graphics intensive job (for example, closet design companies), I probably would not recommend this laptop. You’ll probably be disappointed only because the specs of this computer max out at a low-power Core i5, 256GB SSD and 8GB of RAM. These specs are sufficient for casual use, but certainly not for anything graphically intensive – but I don’t think this was Microsoft’s goal with this laptop. If you want something that is portable for graphic intensive use, then the standard Surface Laptop is where it is at. I specifically mentioned a closet design company above because I recently had one of those companies come out and the rep was using a Surface Laptop to produce designs. If you are in the market for a new portable, definitely consider the Surface Laptop Go. Just get rid of the S mode after you get it and you’ll be set. Things they got right: *One-handed lid opening (thank you!). Man it is smooth. *Beautiful screen that is touch *Aluminum chassis *Solid solid keyboard. Such a dream to type on. *Design. I am in love with the size and weight. So portable and fun to bring around the house. Such a pleasure. *Great touchpad. So nice to use and click. *Both USB C and USB A ports. Would have been a real annoyance if they only provided a USB C with the intent of matching Apple and their one port requiring-a-dock-for-everything design. *Same charging plug as the other Surface products (Pro, Laptop, etc.) for interoperability. Things they got wrong: *No backlit keyboard. This one stings. It is not a deal breaker, but using this in the darkness is not fun. *The corners of the screen are rounded. It looks awesome aesthetically, but just be aware that you are losing a few pixels in each corner as a result. *No right CTRL. Ugh, another stinger. *720p camera. Not horrible, but could have been 1080p easily. *Only 1024p on the vertical resolution. I guess the idea was to save battery life by not going higher. More pixels require more battery and Microsoft was probably trying to maximize battery on a device that, admittedly, was not created for graphic design. 1440p was possible considering the Surface Pro 3 is 1440p. But whatever. *I’m writing this review of the max model, with 8GB of RAM and 256GB SSD, which is sufficient for casual use. But the base model, which everyone will be attracted to for its price offers a paltry 64 GB eMMC hard drive and 4 GB of RAM. This is barely useable today. Windows plus Microsoft Office 2016 will require ~35GB of space. A 64GB drive will probably be 59GB formatted, so you’ll be left with 23GB free. Ouch. *Windows S Mode. I’m glad there is an easy way to change to Windows Home with a quick download from the Microsoft Store (which will require you to login just to download unfortunately – can’t get away with an offline, non MS account). Windows S Mode sucks. You can’t install anything, including Chrome. I’m sure the app will be the #1 app on the Windows store soon! Hah!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely love everything about this laptop. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. All of everything in one and affordable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product , would recommend. screen is small but sitll good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. Still trying to get used to it though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love with microsoft

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG this in fabulose i love it the best computer ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, haven't had any issues with it at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer overall works very well! I’m pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ideal for travel.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop for professionals. Very light weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service and they were very pleasant during my visit

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average laptop let down by its screen and keyboard

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had issues with this laptop but it was good for what it is. Lack of a backlight and relatively slow performance compared to a MacBook air killed this for me. It would however be great as a secondary laptop for a student in grade school or high school.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Surface Go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for classes I’ll be taking online. It was recommended by my so. Screen is overly small for my eyesight, so I’ve added a curved monitor. Added a Bluetooth mouse - my preference. Will add a full-size keyboard soon.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Broken Charger Port

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger was not working. It would only activate if it was sitting on a flat surface and I couldn’t move it. Nothing was in the port and the magnet was working, it just wouldn’t charge. Seemed like a nice device but can’t use it if it doesn’t have power.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop no problem so far.....................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great value. Well worth the money!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey John,

      We love that you love this product. Thank you for sharing your thoughts.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Just too small

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and performs well. However, it is just too compact. From the keyboard to the monitor it just feels cramped and very hard to see. I'd go a slightly larger laptop next time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Not sure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like. The S mode. You cant even download zoom. That was my whole reason for getting a laptop. It is cute but costs to much to be a paper weight.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Info

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft- surface laptop go, doesn"t tell you when the battery is full except when you turn it on. Aso, the battery life is't long enough to watch videos ubless you plug it in

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stoped working only after two years.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rearly use it and it has already stopped working only after two years

    No, I would not recommend this to a friend